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November 2023 by Jake Ortiz
Hours posted are not actual hours. Hard to enter. Peak hours are almost impossible to enter garage.
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September 2023 by Charles Baird
Gympass beware. No one answers the intercom or phone. So I came by for nothing and had to leave
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August 2023 by Rock B.
No one answers the intercom or the phone so I came by for nothing. Update your hours or something if you're going to be unattended!
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August 2023 by Ryan Zapko
Stopped in from out of town to get a workout in. Called a half dozen times over the course of the morning to verify they were open (in business) and no one ever answered the phone or the voicemails I left. So, I decided to gamble and walk there but needed them to buzz me in from the bottom floor to the elevator. Again, no response for 15 minutes until someone from another office let me in. Then, upon reaching the 9th floor, I needed buzzed in by an employee but still no one was around. I waited another 5 or 10 minutes for someone to show up. After finally getting in, the gym was completely empty and clean. It has everything you'd need for a solid workout, but charging members $10 every time they sit in the sauna is ridiculous when it's free at every other gym.
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May 2023 by Larry Thompson
Excellent service and staff members are very helpful and very well educated on all the equipment and facility options.
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March 2023 by LeBron Wade
This is by far one of the worst gyms I have been in. The website says its state of the art. Could not be further from the truth. The only star I give here is due to the fact that the worker, Grisel, was trying to be very accommodating for me at the time of the visit, and the showers are clean along with what's provided. But other than that I can only say bad things. First, the hydromassage does not work, and from what I understood it has not worked in a while. Second, sauna is only available for one person at a time, and you need to let them know ahead of time if you would like to use it (along with there being extra fees depending on the membership tier). Third, the lockers are fairly small and dirty. Fourth, the running track has some dirty water spots on the ground. Lastly, the visitor parking in the premises will cost you $50... Yep.. you read that correctly. $50! So NO WHERE on the website does it talk about parking. When I spoke to the manager, she said the website mentions the parking situation, which is a total lie, it does not. Then she mentioned they could not validate my parking because the gym is not, quote, "not really part of the building." She said I needed to call ahead of time to find out about it. Mind you, I did call and no one answered. She ended up saying she could not do anything for me, and I needed to have park outside the premises. So I essentially paid 50 dollars to work out at their gym for 2 hours. The problem here that occurs in most customer services locations is that at times there is complete misinformation that is given to the client. And not only is the manager/owner aware of that, but their lack of accountability in the situation to resolve it.
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September 2022 by Olbik E.
I've been a member of this gym for three months. On the second month I asked the person at the front desk what is the process of cancellation and he mentioned to me that I can cancel one day before my last day. I remain using the gym for one more month, when I needed to cancel my gym membership management email me telling me that it's a 30 day notice cancellation fee and that I will be charge still for that month. I was charge an extra month because the front desk employee did not know the cancellation procedure. I called management and they told me that I would get my money back within 2 days, it has been a week and I've been trying to call them, but they refuse to take my call and when I call using another number they close the call on me. I do not recommend this gym to anyone, their staff are unprofessional and greed of money. They are not about the people that uses the gym all the want to make sure they get their money.
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June 2022 by Megan Gonzalez
The gym is in a good location, it's clean, equipment is new, staff are friendly
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June 2022 by Joseph Fikes
his gym is great for any type of workout that you need!
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May 2022 by Ray Ramirez
This place is very clean and well staffed
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June 2021 by Aaron Robinson
I've been coming here and WOW the new remodeling is AMAZING. Staff are always very friendly
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October 2020 by Katelyn Malone
Love this gym. The trainers there are truly committed and are encouraged to align their career goals with your personal results and goals, to ensure maximum results in the shortest period.
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January 2020 by Sara Iles Kadir
The convenience is unbeatable for me. A lunch workout eliminates the need to do so after work and lengthens my evening. Staff is very friendly and willing to help when you have a question.
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December 2019 by Galleria Lover
Very good equipment.
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December 2019 by Trey Estes
Great gym, great location
