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October 2024 by Juan Garcia
I always book this hotel with Hilton advance, after paying 3 weeks in advance the charge me at 4:30 in the morning while I was asleep??!??!! Double charging me! , I call the front desk after noticing it after check out and THEY CHARGE ME AGAIN, I paid for a room 3 TIMES!!! , took 4 business days for a refund, strongly considering never booking here again , please be cautious staying here
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October 2024 by Peder Hansen
Run of the mill Hampton in. Good beds and good service. But it is starting to be a little run down in the rooms. Don't avoid it, just know that it is definitely not new anymore.
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October 2024 by Christy Howard
The carts wheels at this location definitely need filling fixed or something. It was a struggle to use.
I am a rewards member and I like that I can put my information in and go straight to my room however this location I had to stop and give them my credit card and everything else. I'm one of those people the least amount of people I have to talk to the better. And I had my stuff all packed because I had picked my room and it said I could go straight to my room. So I had to unpack my stuff to get to my credit card and my ID.
The rooms can use a little of this and the little of that for touch-ups but besides that the rooms were nice and clean.
They are an airport hotel at least that's what they said they were we did not utilize that part. But most hotel airports have grab and go meals prior to them starting regular meals and that was not at this location. It wasn't anything big to us but I do know other people do look for that.
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October 2024 by Steve Miles
Advertises airport shuttle. Called from airport to find they canceled the service 2 months ago without updating their amenities list. Now I’m out $25 each way to and from the airport.
Misleading and false advertising.
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September 2024 by IV God's Glory Unused Email Address
The kids LOVED the pool and waffle station!
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September 2024 by Alexandra Jimenez
The manager Lydia helped me with my stay and all my crazy kids! Thanks again!!
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September 2024 by bri ramirez
horrible, our truck got stolen from this place and when we check the security cámaras there was “nothing”. do not book this place if u have a truck or car.
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September 2024 by B Lloyd
This hotel does not have free service from the airport to the hotel. It will cost you $60 to get to this hotel.
Noteworthy details: One of the hotel guests told me his car was broken into the night before. The hotel will not cover lost valuables in your car or destruction to your car.
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September 2024 by Fat Boi
Noteworthy details: Company truck was stolen from the hotel
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August 2024 by Pedro Zabala
It was the worst stay I ever had one night between 12 and 1 am in front of a room, the room holia to humidity and the bed had mold.
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August 2024 by Eric Gilpin
Don’t stay here if you need internet access. Poor signal, cuts in and out. Do not recommend this location.
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August 2024 by Dave Lund
BE WARNED and avoid this property! We utilized this hotel as a transition to fly out and return on our vacation. Besides the airport shuttle only running betweem approximately 8am to 5pm, the overall service was absolutely terrible, the common areas were filthy, and the employees were completely indifferent. To top it off my wife accidentally left her Kindle in the room on our beginning of vacation stay. She called, they found it, and kept it in the managers office for our return stay on the way home. When we returned to the hotel we were informed they couldn't get it from the manager's office. Per the managers instructions we provided a paid for shipping label so they could return it. Instead of returning my wife's expensive Kindle, 2 weeks later they informed us that they threw it away! Frankly, I wouldn't be surprised if one of the employees just stole it. this is one of the worst Hilton properties we've stayed at across the country in the decades I've been a Hilton Homors member!
Noteworthy details: The entire property is dingy and dirty!
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August 2024 by Abby Boyce
This is the most disgustingly dirty hotel I have ever stayed in. The trash thrown all over the front parking lot should have been a warning sign for what was to come. The main lobby doors don’t close and the entire interior of hotel isn’t air conditioned- hot and gross. Trash and dirt in lobby, elevator, hallways. Everything is dated. Staff not overly welcoming. The room itself disgusting- sheets worn and stained, stains all over walls, ceiling, floor carpet is coming up. Dead bugs and spider in bathroom, hair on bath towels, an old French fry fell Out of mini fridge. Window ac sounds like it’s about to break. Shower drained slowly. I would give zero stars if I could. I was locked in to stay here for work but never again- this is a disgrace for Hilton chain. RUN! Yeah, close to the airport but not worth it- drive elsewhere! Just disgusting, check out can’t come fast enough.GROSS all the way around.
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August 2024 by Travis Boehm II
My family and I flew into IAH around midnight from Seattle with a reservation through Hilton Honors at Hampton Inn & Suites North IAH. Everyone was completely drained from the long day but hopeful to be in a comfortable bed soon when we were made aware that the hotel carelessly overbooked and canceled our reservation. Poor business management at best.
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July 2024 by Wanda Theriot
The room had bugs. We checked out early. Told the gentleman ate the front desk, and he had no response. The face towels were so dirty looking. They look like someone scrub the floor, and dirt didn't come clean. They need to throw them away and purchase new towels.
