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September 2024 by Tracy Renshaw
I'm sorry for those that had bad experiences, but in my 9 years of coming here, I've never had issues. My prescriptions are always filled and refilled timely, and the staff is always nice and asks if I have any questions for the pharmacist. I had a recent prescription filled, where I was told the pharmacist wanted to see me. She alerted me to the fact that a new prescription that was written that came from another doctor, was very similar to one I was already taken that was prescribed by another doctor. They would basically cancel each other out, as well as have adverse effects on my kidneys. To me, that's caring about the customer. She then asked if I had any other questions regarding that, as well as the other meds I was on. I've experienced nothing other than exceptional service.
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May 2024 by T. H.
Very good pharmacy. Convenient. Good prices.
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April 2024 by Daysi Martinez
My favorite pharmacy! Everyone is friendly and kind.My favorite pharmacy, everyone is very kind and friendly, I highly recommend it! I've never had any problems .
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March 2024 by Hermenegildo Luis Gasparotto
That's the pharmacy where I get all my shots. The only annoying thing is that you have to fill in a form every time you come in. They should just check their computer.
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February 2024 by Andrew Pearson
My doctor is helping me safely get sober from alcohol, I had a seizure this past Monday and realized I have to stop drinking, so my doctor is supervising my medical detox from alcohol with Lorazepam. My doctor prescribes me day by day, tapering as safe and well tolerated. Tonight, the pharmacist refused to fill my 7 tablets (down from 8 the day before filled at the exact same HEB), citing that she “felt weird about filling my prescription” saying it was “unusual” and she didn’t want to fill the prescription, and outright refused to. I asked her why there was an issue, and explained that I am being helped off of alcohol and trying to do the responsible thing, and that my prescriptions (and doctors appointments) are daily to manage the taper down so I wouldn’t have any medication for the next day if she refused to fill my prescription, and she basically said she didn’t trust my doctor or the situation and she admitted that was only her OPINION. I clarified that it was her opinion and not some policy to make sure I was understanding the situation correctly. I explained how as a pharmacist she should know that abruptly discontinuing benzodiazepine medication can be deadly, and considering I had already been through a seizure Monday, I was feeling pretty scared at what would happen to me being cut off for no reason other than a misanthropic pharmacist's hunch. Not that it should matter, but I came in business attire because I need to pick up my prescriptions each night for the next day after work at the office, and was entirely polite and pleasant until I became legitimately scared for what could happen to me if I had to stop dead my treatment. Despite being scared I was NEVER rude or condescending, just advocating for myself and trying to explain my situation. She didn’t seem to care until I mentioned again how dangerous her “opinion” was to my health, and if I did most likely have a medical complication the next day that the first thing I would do is file a lawsuit. She reluctantly filled the prescription and said I’m never allowed back at her Pharmacy again. I told her that her opinions are dangerous and are going to hurt innocent people who don’t deserve it in the future. When I said that she clapped at me like she was giving some rude applause or congratulations. She is not fit for supervising a pharmacy, nor having any judgement over what a doctor deems a necessary treatment for their patient. I can imagine red flags going up for large quantities of narcotics being prescribed to non sick individuals but this was for 7 tablets of lorazepam, just part of a medical taper to help me stay sober from alcohol safely and for good. Any pharmacist capable of critical thinking could have deduced that I wasn’t there for anything unjustified in the slightest, I also needed to pick up my desonide cream for my face! I’m appalled at the behavior of this woman, her trying to play some kind of hero in her mind is going to put more patients like my self in legitimately dangerous situations. This could have turned out much, much worse than it did, had I had a seizure the next morning with no one around to know and hurt myself, or gone into DT’s and who knows what that could have done to me either. I’m pretty sad about this, and I feel discriminated and made out to be a criminal when I’m very, very clearly trying to do the best thing I can for my health and my life, to get off alcohol and get back to the sobriety I had before so had relapsed. I felt so hurt by the pharmacists actions towards me, I wasn’t able to sleep due to the situation playing out over and over in my mind. I hope action is taken against Lanchi Thai, because everyone will have a better chance at being healthier (and safer) without her managing a pharmacy, or really even working in pharmacy in general. She is a liability to HEB, as well as the patients needing medicine deemed appropriate and necessary by their doctors.My review is apparently too long so I will finish the review on my next post:
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February 2024 by Stephen Gill
My go to pharmacy. Always on point and never any issues. They work as fast as possible to get your prescriptions ready. Hours of operation are decent too. I recommend them.
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December 2023 by Frank L
They gave us the wrong medication. Then refused to take a return, with receipt. Even though the bottle or bag was not open. 100 bucks down the drain.
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October 2023 by Eric B.
This store refuses to keep the handicapped motorized carts plugged in and charged up. So you get half way through your shopping list and it does in you and then you have to wait until someone brings you another cart, another cart that is also only partially charged. A child can plug a cord into an outlet but H‑E‑B employees seem incapable of doing this simple task.
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October 2023 by Sean Y
Rude rude rude
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October 2023 by Aliyah Thomas
This has to be the worst pharmacy on earth. They lack empathy and attention to detail. I need a pharmacy that will care about my health instead of treating me like just another number. They don’t follow up with doctors offices, or the patient and have the worst attitudes. The pharmacist puts a huge stain on the H‑E‑B brand.
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October 2023 by eric b
Low cost medicine and low cost vaccinations. Excellent customer service. Walgreens wanted $15.00 to fill a prescription, at H‑E‑B it cost less than $3.00. Their drive through is fast.
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September 2023 by Reed Ashton K.
I will never go to this H‑E‑B again. It's not worth fighting the crowds in the store, getting yelled at and threatened in the parking lot over spaces, and the extremely long checkout lines. The other shoppers are extremely rude and unfriendly making this a very stressful grocery shopping environment. The one on San Felipe is much better or just go to Randall's for a relaxing trip. It's worth the extra few dollars to not be harassed in the parking lot.
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September 2023 by Tayler S.
Best H‑E‑B in houston!! Quality products and top tier meat/seafood offered. Staff is great, lines are short and move fast. Spacious floor plan and ease to navigate. We usually go to our local H‑E‑B on Kempwood but this is where we go for our steaks!
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September 2023 by Carlos Aguilar
Horrible service. That girl India was rude and never let me talk, after waiitng forever in the drive thru. Mind you was at the window, not in line
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August 2023 by Manuel H.
This review is for their pharmacy.I just moved into this area of Houston. I always get my medicine at an HEB. Their automated reminders that your medicines are ready for pick up is a great feature.Like I said that I am new and had my meds transfered to this HEB. When I lived in La Porte the meds would take 2 to 3 days before I would get a call to get them. Well I was shocked when I got a call just hours after the doctor called in my order. I really expected to hear that there was a problem but NOOOO my order was ready. I couldn't believe it. Then to top it off the young lady was pleasant and very helpful. She changed the bottle to an easy off top and made a note in the computer for all my future meds to have the easy bottle tops.I will be returning.
