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November 2022 by Shaun H (thincrustpizza)
If that incessant horn honking sound is from this place every morning, 1-star.
I'll throw a couple more your way if that horn stops.
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October 2022 by Stanley Keith
This hardware store and lumber supply seem to have what I need when others don't. Great experience working with them.
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October 2022 by Sarah Sealy
We ordered windows here for a remodel based on the recommendation of our contractor. After waiting 12 weeks, we reached out to confirm delivery details to learn the windows had never been ordered by the saleswoman. We then had to wait another 15 or so weeks, delaying our renovation completion. Now, a year later, we just got a phone call that the screens that came with the order are ready for pickup. Screens that we didn’t even know existed until now. Very poor communication and follow through.
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January 2022 by Nick Lappin
Based on great older reviews I think Grogan might be experiencing some recent problems.Estimated delivery time for 12 windows we ordered was 4-7 weeks. We are at the 5 week mark and were informed the entire order is backed up until March, and we are half way through our renovation and need windows by the 7 weeks we were told. I understand there is an international inventory and labor issue that is out of Grogon’s control. The employee who sold us the windows told us we can get a refund but there is a $500 fee. The $500 fee seems short sighted to me for retaining business. I did not cancel without cause, and it the delay is not my fault. The representative quoted us 4-7 weeks when we ordered. She was helpful when it was time to order, but started giving snarky one word answers over email when it came time to cancel our order. The employees, or at least the one we dealt with, do not seem to care if they get repeat business or not. Better communication is what we needed, I’ll make sure to warn anyone who listens about my experience.
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January 2022 by Shaun Harris (thincrustpizza)
If that incessant horn honking sound is from this place every morning, 1-star.I'll throw a couple more your way if that horn stops.
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November 2021 by Sammuel “sammy” ValenciaG/40
Friendly people
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November 2021 by Juan Silos
It looks clean, the staff is very friendly, I feel comfortable shopping here.
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October 2021 by Michael Braine
Friendly and helpful sraff
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September 2021 by Jackie Ensley Calhoun
Recently ordered kitchen hardware from Grogan‘s. I shopped around and remembered what good service I had received from them over the years and gave them a call. Got the best price and fast delivery. They always have done quality work and have knowledgeable and accommodating staff. Try Grogan‘s first, support your local businesses, you won’t go wrong.
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April 2021 by Rod Keels
I like this independently owned hardware, lumber and Benjamin Moore paint store on Yale St. at W. 24th St. in the Heights.Store associates are friendly, knowledgeable and helpful. I can walk in with a particular hardware item in mind and be taken to it's location. In a big box home improvement store, I end up spending 30 minutes looking for the item.Merchandise presentation is good and prices are reasonable. The only drawback is the fact that the price on many items is not marked.
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April 2021 by Lopez A Maria
Friendly staff and great place to find certain siding etc that big stores dont have
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February 2021 by Judith Pruitt
The employees are nice and helpful. But going here is not worth the risk of catching Covid. One employee wore his mask below his nose, and walked all over the store like that, including walking 3 feet from me. Another employee put on the mask when we walked in, and after checking us out while we were still at the register, removed the mask. The sign says that you must wear a mask to enter the store, but I guess that only applies to the customers.
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February 2021 by Tim McKian
Needed a plumbing part. The woman I talked to sent me a picture to make certain that was the piece I needed so I wouldn't waste my time. Because of them I was able to repair a minor plumbing issue that could have become a larger problem. Thank you for your service and attention!
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November 2020 by Luis. Manuel. Hernandez
A lot. Variety. Of tools. Paint. Y. Wood. For. You. Job
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November 2020 by J Gutiérrez
Excellent service, beautiful windows, you find everything you are looking for, good price and most importantly, they care about their customers!