-
December 2023 by John Lopez
Customer service is not great. Would go into details but not worth it.
-
November 2023 by Alejandro Carranza
I read comments and it worries me because my car is still there for more than a month and they have not informed me. I will see what happens. I will keep an eye on it and this comment will be changed.
-
October 2023 by Michael Hopkins
In short, the worst thing that happened was the accident. The second worst was having my car repaired by Gillman Body Shop.Updated review, 2023-09-10: Rewriting this review because, nearly 3 years later, I am still finding things that were done wrong after having my car repaired at Gillman Body Shop.I had an accident back in January 2021. After leaving my car at the shop and having minimal communication for over 6 months, I received my car still visibly damaged and with a dead battery. The wheel on the driver's side rear was still the chewed up wheel from the accident, the tire was the damaged tire from the accident, and I was missing almost every body clip holding the trunk liner in and headliner. Got a new wheel and tire but the tire was the incorrect tire (an all-season instead of a matching summer tire that was on the other 3 wheels). Got that replaced and thought everything was fine.After driving for a while I noticed a crunchy/grinding noise coming from the passenger-rear wheel. I took this to Gillman Body Shop and had them do a sound diagnostics. The tech blamed it on the caliper slide-pins. I regreased the slide pins and still had a noise coming from the rear wheel. Insurance only covers 1 noise diag, so any future ones would be out of pocket. Since then I have replaced rotors, pads, and rebuilt the calipers. This grinding noise is still here nearly 3 years later and lead me to today's findings:My driver's side rear axle and hub are visibly bent. Also, not from today's discovery but earlier this month when I got an alignment, the upper and/or lower control arms are also still bent. I reviewed the invoice sent from Gillman Body Shop over to me and my insurance and found that all of the above parts were reused instead of replaced.Since my last visit I added new springs and sway bars, thus they voided my lifetime repair warranty they offer. So now I'm stuck effectively rebuilding my car the way they should have done it.Services: Exhaust
-
September 2023 by Yongzhi He
Very bad service! I select Gillman only because of it is Honda certificate, but the result of total messy management. The person responsible of my car never update information with insurance company. It is always me to push him to let the insurance company know update information. My rental will expired I need Gillman to update information with insurance, but the guy never answer my phone call, even left a message no reply . Sent email no reply! And tell me they don't have a loaner car. Never ever select Gillman Body shop!Services: Painting
-
September 2023 by Angela Ruan
They fixed my car with excellent service. My car looks brand new now. My insurance company and this body shop work well.
-
July 2023 by Omar Cabello
Made a mess first time, then they did it almost right after a second 3 week stay. Body work still looks bad. This second time, they forgot to plug in window switch wires. Don't use them.
-
May 2023 by Tan Greenwood-Moore
This place has the worst customer service! It starts from the top with Daniel Sweeny who I was informed is the director. I contacted them about picking up my vehicle after I was told by Chris that as long as I have proof of payment he could release the vehicle. When I called a young lady answered the phone and I asked to speak with Chris. Before confirming who I was she immediately passed a message from Chris advising the proof of payment could not be accepted and that the payment was $20.00 short. This is a claim which was taken care of by a 3rd party in which was also explained at that time of getting the estimate. I offered to make the payment of $20.00 for the difference but the lady that answered the call (never provided her name) stated the manager wouldn’t allow it. That didn’t sit well with me so I decided to call back and speak with the manager, who at that time I was told was Daniel. Daniel’s tone was very unwelcoming, condescending, and unprofessional. Daniel blamed me for all the miscommunication that his team provided me. He did everything but called me a liar. Basically all the information that was given by Chris and the lady on the phone was incorrect according to Daniel. I’m usually the type of person that read reviews before patronizing a business but I clearly dropped the ball here. From my experience with Daniel it explains why they ONLY have a rating of 2.7 and they don’t seem to be aiming to improve it. Daniel’s only response was he would speak to his employees which is such a typical response that really means nothing will be done. But in reality someone needs to speak with him because the team is only as good as their leadership. There’s a lot left to be desired about the leadership at Gillman Body Shop and as I stated at the very beginning it starts with Daniel Sweeny. I DO NOT RECOMMEND THIS PLACE! I would strongly suggest that you consider another place if you need repairs.Service: Body & Trim
-
April 2023 by Hasan Loubani
After getting my insurances approval on the body work, they decided to recalibrate my cars sensors without talking to the insurance company prior hand. I was then left with that portion of the bill which came out to $700 and when my insurance refused to pay for it they took my car hostage till I paid up. Don't think I'll ever do business with a Gillman establishment again.Services: Exhaust
-
March 2023 by Albert Castillo
Had my car in for a month to change a door and a tire. After a month, I came back to have my door fixed, but didn’t get my tire fixed or recorded; after two weeks waiting to get a call back to get a tire change.. I had to make the call (again) to finally get updates. I’ll have to wait another week to get a tire change.Overall, poor customer service with no replies from the team. Additionally, missing information for a vehicle piece which is a safety hazard to others around you driving. I highly don’t recommend this place.You will receive better communication & regards to your safety from another team.Service: Vehicle maintenance
-
March 2023 by SERENA GODWIN Vogel
Updated: 3,2,23Sweeny Has handled everything so far Personally , has updating what was not done prior.THANK YOU MR. D. SWEENYUPDATE : NEVER CHEKED THE CRV THROUGHOUT!!!! NOW MANAGER SWEENY... IS DUE TO CALL ME BACK YES MONTHS THIS HAS BEEN GOING ON....DO NOT USE THIS LOCATION..DONT USE CHRIS HE LIES...BAD RECEPTIONIST RUDE. . NEVER SAID HER NAME TO ME TODAY . So let's see what happens next.Will update .In treatment for breast cancer and these guys know this and have me drive there over and over I am not. Told Chris crv was making noises. He stated oh just tire pressure. Which he didn't do. . Did go to service station tires fine still making noises when I turn... this is a Lease from Honda as well.....DONT USE THIS LOCATIONCAN'T PARK OR GET OUT THEY EXPECT YOU TO DO EACH TIME.....Chris, Made sure everything went smoothly.Desiree and is amazing on COMMUNICATION!!Really appreciate this team.Even Enterprise rental at this location is 5 stars all the way around.Service: Body & Trim
-
February 2023 by Kevin Toral
Have had my car in this shop for 6 months and they either keep delaying or don't know nothing! I have to keep calling every week to try to find a solution but these people never know or care about anythingService: Body & Trim
-
February 2023 by Ryan R
The customer service is without a doubt the worst in Houston. They take forever to do anything and never give updates. It is impossible to get anyone on the phone. Please go somewhere else!!
-
January 2023 by Cathleen F.
I had a HORRIBLE experience with Gillman Auto Body Shop!!! I was told that I would receive my car next week and that turned into next week. Then I was told that it would be ready by Saturday morning and that quickly turned into Monday at 2 first then 5. My collision estimator, Christopher Iwuh, was not proactive. I had to contact him via email or phone to receive updates 90% of the time. The only time he contacted me first was when he was calling me to tell me that my vehicle would not be ready as communicated. If you would like to be without your vehicle for about a month and you enjoy hounding people for updates on your car, this is the place for you. I know that I will NEVER bring my vehicle to Gillan again!!!
-
December 2022 by Harland Vernon
Gillman body shop was a pleasure to work with after I got over the intial irritation about the bill that's covered by insurance. Remarkably 8k of work in less than a months time. I feel positive about the outcome because I have been assured the work will be done right and is guaranteed
-
December 2022 by Nate Pham
Took car to body shop around 9/2. Took almost 3 month to get car back. No status updates from bodyshop. Have to call 3 or 4 times a week to check on status.Once get car get still have check engine light . Has been waiting over 2 weeks for bodyshop to submit supplements request to insurance.
