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February 2024 by Kevin Chavez
Went for a broken reed on friday and had a show on saturday and they had it fixed very quick.
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February 2024 by Tony Lopez
Not letting take pictures is dumb.I was about buy an accordion for my niece. BUT with no pictures ...I end up buying honher LOL
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January 2024 by MaryPaz Cruz Jimenez
Great customer service. The manager was really nice showing care for what we needed.
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January 2024 by Fernando Gonzalez
Their accordions speak for themselves. They are beautiful, artistically stunning, and sound great. Their service however is not that good. Didn’t really get much help when I went, but it wasn’t a deal breaker. I knew what I was looking for when I went there so really didn’t need too much help anyway. I guess it’s good that you’re not being pressured with an up sale if you know what you’re going for.
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December 2023 by Byron Quino
The woman who works there does not take good care of the people, terrible service.
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August 2023 by Marco Ramirez
Purchased a Gabbanelli accordion on April 1st, 2023. Right from the start, the accordion was terribly out of tune. Any experienced musician could easily hear the terrible dissonance. Within the first two months, while still under warranty, two reeds broke rendering the instrument useless. I filled out the warranty form online and I have yet to hear back from them. You would expect much better quality control when purchasing an accordion that costs as much as a used car. I will never purchase a Gabbanelli and I will continue to advise all musician colleagues to invest in a better quality instrument with proper customer service. I am baffled at how much of a waste of money this was for a complete dud. Beautiful color and design on the accordions, but Gabbanelli is far from what it was in it's prime. I am down $6,000 dollars and all I got was a pretty decoration for my music room.
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August 2023 by Israel Gonzalez
I went shopping there 3 times and the truth is they should have more patient staff to serve customers. I always go, the girls are bored and have a bad character. For a high quality brand, they should have professional staff just because it is the only store there is. In Houston one has to go there, and also the guard is too boring, what a disappointment!!
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August 2023 by Abby Abby
Super interesting place, super friendly people and very good instruments, I buy bass quinta strings here and they are one of the best I have found so far
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July 2023 by Andrew Rodriguez
Gabbaneli is awesome and always had a wide variety of squeeze boxes available!!!!I just bought mine and I'm very pleased...Thanks Mike!!
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July 2023 by Mireya Hernandez
Bad customer service! I called to ask about an item and the person who answered the phone was extremely rude. He didn’t seem like he wanted to help me at all. All I wanted to know if they had a certain accordion that I wanted to buy for my brother. So rude!
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June 2023 by Amado J Garcia
I've been playing Gabbanelli accordions for about 20 years now. The quality and sound of their instruments has always been top notch. Anytime I've been to their store, they're open to let me try ANY squeeze boxoff their shelves. I purchased this brand new model back in November of 2022 and have been using it for both gigs AND recording content... I recently noticed a couple buttons going out of tune (as they do overtime if you play them enough) . I took it in for repairs and they called me within 30 minutes of the drop off time saying it was ready for pick up at no charge due to their 6 month warranty! Great customer service matched by high quality sound and playability
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May 2023 by Selina Sarmiento
It’s sad to know the amount of accordions does to not equate to the fact that the costumer service is horrible! The lady was absolutely rude with my son and rude with my father who was planing to drop a good amount.
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February 2023 by James Rathbun
You certainly don't have to be a recording artist or the leader of a band to get decent service here. I'm just getting into this and was able to purchase a nice Cajun box. I am certainly not up to the level of a full accordion but I will be sometimes and God willing, I'll be back to get one of these accordions!They do have a layaway plan but make sure you read the thing carefully. If you don't buy it in the prescribed time they keep the accordion and the money.
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February 2023 by Ghyeebnazar Nazari
The security asked my ID but as I am new here I am still waiting for most of my documents like work permit, ID .....
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November 2022 by Saul Maldonado
nice store but lousy customer service, I don’t understand why they have more than 2 stars
