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April 2024 by Antonio Soria
Great fair prices!!
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February 2024 by Pedro Pedraza
Very unprofessional they close at 6PM not 7PM just a heads up. This work environment shows the type of lazy people that work there.
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January 2024 by Holly Kol
They bug you constantly! Rates are very high compared with other companies. Shop around before settling on Fred Loya.
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October 2023 by BRANDON B
Worst insurance place ever I paid cash for 4 years and all the sudden they don't take cash. Rates are unreasonable and don't get in a accident cus they will try to screw you even when your not at fault. Worst insurance company in Houston.
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October 2023 by Philly Alexander
Every time I come around the time they about too close they always turn me away. No matter if i call or come in person and it be before 2 o’clock ,7 o’clock I think that’s unprofessional. And inconsiderate you have a job to do you close at seven on weekdays and 2 o’clock on Sundays. Meaning you should be working up until that time not 10,15 minutes before. Definitely thinking about taking my business somewhere else.
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July 2023 by carl whitfield
I have car insurance through this place. They will rip you off you're gonna make your payment. Nobody send you a receipt or a new insurance card. You gotta have auto pay if you don't you don't get insurance.
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May 2023 by Luis Tula
I called 4 times, and everything they answered, the call dropped.
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September 2022 by J Hen
I highly recommend giving Fred Loya a call for auto insurance & saving yourself from the onslaught of telemarketer calls resulting from entering your info anywhere online. Liliana was extremely helpful, explained everything perfectly & to the point. I was recently put in a weird situation with Progressive who was actually giving me a decent rate for some time until I had to pause my policy for a little under 2 months. A mechanic at Archer Kia screwed up my car's engine so badly it was undriveable, so my plan was to start my policy up again once I was able to get another vehicle. Progressive made it seem like that wouldn't be a problem back in July, however when I called them this month to reinstate my service a different representative informed me that they dramatically increased my rate, with no explanation other than "Well you should have just kept paying the insurance even if you didn't have a vehicle for that time.." honestly crazy. I have zero accidents, DUI's or anything on my driving record to justify the sudden increase. The insurance world is confusing at least and financially predatory/inhumane at its worst. Fred Loya was a night&day experience. They were down to earth, hands-on, and willing to get me a truly affordable rate. Paying for 3-months in advance had them beat my previous "decent" rate by $10-15, and they even gave me the option to switch back to monthly installments at the next billing cycle to keep things doable in the event I don't have $200+ to put towards insurance during Christmas. Really appreciate y'all . Fred Loya has my vote on recieving the car keys to the city.
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September 2022 by Daniel Garcia
Fast Service
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May 2022 by Kenneth Brown
Great for hard to insure drivers but when you go automatic pay they make you jump though hoops to cancel your account
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January 2022 by Franklin Sharonda
The agent have me wrong information. I came to the office to find out the agents have no idea what their policy is over the phone. Expect to get wrong information if you call before going to their office
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November 2021 by porfirio ortega
Jesus was very helpful and great customer service. He answered all my questions and explained to me the process of how to add another vehicle. Ask for Jesus!
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November 2021 by Joann Loya
Today I visited the office on jones/1960 and had the pleasure of meeting Jesus. He is exceptionally great at his job he explained everything perfectly in order for me to understand my policy after all these years with FRED LOYA. I'm very satisfied.
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November 2021 by Ed Eaken
Great service these people offer at this locations
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July 2021 by Michael Ealy
The lady working in the shop was very professional, knowledgeable and very nice.
