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March 2024 by Julie Skur
Great attention to detail by one of the associates. Very helpful.
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February 2024 by Emily Long
Julia was such a help! Would highly recommend going in for a fitting. She was able to talk through my shoe issues and help me find the perfect pair.
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February 2024 by Bobby Helwick
Junior was a ton of help and will give you expert advice! I had nagging sciatica for the past month every time I ran in my old shoe. He put me on to the right new shoe today and I just ran in it for 4 miles with NO pain!
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February 2024 by JLuis Pulido
Good place you find a variety of sporting goods, very good service from the staff.
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January 2024 by Heather Huggins
I have heard such good things about this store. My experience was disappointing, at best. I have never treated myself to the shoe assessment that Fleet Feet is known for and was eager to learn of my God-given foot structure and what shoe would best complement me for my fitness goals. Perhaps my expectations were too high because I was haphazardly treated by a salesperson that seemed to not care who I was or to serve me well. He acted like I was and inconvenience to him. I had to ask for the foot measurement and assessment. I had to ask for explanations and expertise in regards to the shoes. He made me feel stupid the entire time. I did get a pair of shoes in brand that I don’t usually wear and a size and fit that I don’t usually use. I was the least purchase I have ever made for myself. I am skeptical at best as to whether these shoes will work but was so bewildered by his demeanor that I just wanted out of the store. He even commented on my weight while I was on the foot assessment machine. Why?!? He teased me for my worn out workout shoes. (Yes, I take care of myself last and let them get dangerously worn!) He suggested that I just buy the same shoe without even asking me my particular needs. I wanted to treat myself today with a personalized experience and walk out excited about my assessment and new shoes. Instead, I left feeling embarrassed and pushed out. The other salespeople seemed to be very engaged with each of their customers. I feel cheated. I am never using this location again. Maybe my next fleet feet experience will live up to the hype? If you go to the Woodway location, pray you don’t get Mike Mekuria as your salesperson. I could cry.
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December 2023 by Nisha R
Great customer service. They listen to your concerns what your looking for and help pick the right shoes to suit your needs. I can say it worked no pain after wearing these.
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December 2023 by Rodollah Records
I’m a new runner and I went to fleet feet the wood way location and I had the best experience caleigh and the staff there were extremely helpful and knowledgeable about running shoes I got really educated and purchased the right shoes for me it was an awesome experience thank you FF(Woodway)
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December 2023 by Isidro Pacheco (DRO)
I want to thank Junior at Fleet Feet for helping me out today! I came in after trying to find a cheap pair of running shoes from Academy, but I couldn’t find a pair that would leave me satisfied purchasing. After searching online, I came into this location, and Junior greeted me, listened to what I was looking for out of my shoes, and then made recommendations on both sizing and various options from their great selection in store. I ended up buying two pairs of running shoes since he brought me a couple from the back that I really loved, and they were on sale as well! I cannot thank him enough, along with the staff here. I would definitely recommend anyone looking for good quality selection of running shoes and also great advice to come into this store!
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October 2023 by Danielle Teel
Jr. at this location was extremely knowledgeable and walked us through the different shoes he brought out to us. His customer service and people skills made our first time at Feet Fleet amazing! We will definitely be back and going to Jr.
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October 2023 by John Harris
Excellent experience! Mike helped my girlfriend and I both pick pairs of shoes... I think we tried on twice as many shoes trying to lock in on something than I ever have at another store. After a little research on what we might want the night before, we had seen the advice that the best shoes to get were the ones a good store fit you for and recommended; this was exactly that experience.I'll definitely be recommending this location and Fleet Feet in general to anyone I know looking for good athletic shoes.
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October 2023 by Robert Derrick
Called to ask if they had a particular size NB Fresh Foam. They did not. I politely asked if there happened to be any in that color available at other stores in Houston. The lazy employee of this fleet feet hung up on me and preceded to screen my calls when trying to call back. Solid customer service.
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October 2023 by Jalpa Patel
I got 2 pairs of shoes I had to return both. First was too small and the second was too large. I have a flat wide foot so it is difficult for me to fit into a comfortable wide shoe. The first time I went in they didn't fit test me. The second time I went in they still didn't test me. Finally the third time I went in the guy tested me after he said you should have been tested. I said no I didn't get tested. Maybe you should have and I could better understand my foot.The issue is that they kept putting me in a stability shoe. Only one worked but that the rubber sole was a bit too big for my feet. Finally I just ended up returning the 2nd pair and walked out without any shoes. I don't know the man's name who helped me last. I assume it is the manager or lead. He got defensive and said they were runners and have run marathons so they know shoes. Little does he know I had been buying from Fleet feet after I was introduced to it by an engineer at my work who is a runner 10 years ago. I was shocked at what good shoes meant for the body. I do not run, but I walk a lot. And I wear sneakers to work after breaking my foot about 10 years ago. The original flagship store the employees were so helpful. The Voss location they didn't really seem confident in knowing what different options would be good for me. Instead of bringing out different options and types of shoes. They just let me walk out.I went to Katy location. And wowww!!! Tyler at Katy location was amazing. I got there an hour within closing. I told him that some shoes were too tight or the arch was too much. He asked me to be honest if the shoe was just "ehhh or is it comfortable?" And it is ok if it's "ehh." I told him "it is ok...not great." He immediately said that it was ok and let's try a neutral shoe. He brought out a bunch more the first and second pair he brought out worked perfectly. So my question is to Voss employees...why did you not let me try different options and styles? They kept insisting on stability shoes. Maybe next time let the customer try different options.
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August 2023 by Halli Sanchez
Fleet Feet Woodway was so helpful! I went in to get some new walking shoes because my current ones were making my feet, ankles, calves hurt. I was intimidated prior to going, but from the second I walked in Mike M was super helpful, measured my feet, found I walked with a pronation. He got some shoes out to test that would correct that issue and let me take my time deciding. Walked out with some lovely hokas and my walks the past week have been so much better!! Will absolutely be going to this location for any future shoe needs :)
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August 2023 by Lavo 83
I never knew about running shoes till I visited this store. Staff was super friendly, and they have great selection of merchandise.
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July 2023 by Rose Daniel
I went to Fleet Feet on 7/22 and I was greeted by this nice guy named Mike. I usually do my research on the shoes so I already have in mind what I want and I decided to get the Clinton 9’s for work. These shoes are so nice. He took the time to measure my feet and suggest other styles I may like. Super amazing service, will be back soon !
