-
October 2024 by Clarence Gibson
Cool bank
-
October 2024 by Jessica Jackson
I was discriminated by a disgruntled employee this morning because of my color because I walked up to the teller to get my money and he stop waiting on me to help a customer and I felt that was rude because I was there first when I asked how I wanted my money he handed me a piece of paper to write it down and I felt that was very rude I left in tears and went to the bank inside of fiesta on mykawa Rd and I told them what happened so I'm going to report it to corporate office Mr hicks and the other African American guy with the glasses were very disrespectful so I hope in the near future to treat the customers with respect and don't Discrimante against them because its wrong and I hope other employees learn from this have a good day
-
October 2024 by Quintina Talib
I don't like that I opened an account with them I deposited a transaction a small one and you have to wait till the next for it to post on top of that with direct deposit there's no two day advance pay this is the second time last I had a bill to pay and i had to wait till the next day to pay it
-
August 2024 by gabriel d. gonzalez
Just having trouble getting into the bank bcus of road construction.
-
November 2023 by A L
They always display great customer service, the teller patiently and being tolerant cater to client request. They are always nice, cordial and very respectful.
-
May 2023 by Luz Ramos
Horrible! Was the absolute worst service that I've ever had.The older man that worked as a teller was very rude and wasn't willing to work with me or help me with my situation. I felt as though why be a teller if you don't know what you're doing? And will it kill you to smile? Gosh!
-
April 2023 by RC
they’re always nice, never had any problems the line just takes forever sometimes
-
November 2022 by Minerva Anderson
FCB has very friendly customer service. They really have help me a great deal. I really like this location.
-
November 2021 by Kali
The location at old spanish trail is the absolute worst. They constantly give out incorrect information, they are unprofessional and hand out mix tapes. Overall the quality of this location is horrible and I don't believe the employees know what they're doing which is highly disturbing.
-
September 2021 by Ms. Cyntayvia
This morning I was standing in the ATM line behind two ladies one was using the ATM the other was waiting to use the ATM during this time a teller was talking to one of the women about her due date, Since he wasn't busy and no one else was there I got in line. He continued his conversation with the expectant mother until she left. At which time he continued doing whatever he was doing. He didn't say anything to me. He could have said I'll be with you in a minute or .... After a couple of minutes I left then he had something to say but I just kept walking.That is poor service. The tellers need to be trained
-
September 2021 by Coach Overflow
Usually service is with a smile, hello, and thank you. Unfortunately I wasn't as cute as the tall handsome law student being service by them all.Killeen , the teller, black women would like great customer service as well. Take a minute and focus on your customer in front of you.
-
June 2021 by Chrome Book
This morning I was standing in the ATM line behind two ladies one was using the ATM the other was waiting to use the ATM during this time a teller was talking to one of the women about her due date, Since he wasn't busy and no one else was there I got in line. He continued his conversation with the expectant mother until she left. At which time he continued doing whatever he was doing. He didn't say anything to me. He could have said I'll be with you in a minute or .... After a couple of minutes I left then he had something to say but I just kept walking.That is poor service. The tellers need to be trained
-
May 2021 by Kals
The location at old spanish trail is the absolute worst. They constantly give out incorrect information, they are unprofessional and hand out mix tapes. Overall the quality of this location is horrible and I don't believe the employees know what they're doing which is highly disturbing.
-
April 2021 by Daniel Ocampo
Big and nice h-e-b
-
November 2020 by William Alexander
Well I sure am dissatified with First Convenience Bank yeaterday I had money in my account. I went to the store tonight just to find out my account is -$27 in the hold. I have not used my bank card or spent any money since my last deposit last week. I am very unhappy with this bank Im done. Im going to another bank. First Convenience Bank stinks. Im done.
