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October 2023 by Adam Jason Sanchez
I am not a customer, but I keep getting mail to my po box for one of their clients. The post office does not return to sender, they keep putting the mail back into my box. I just got off the phone with a call center that was absolutely no help! (only number available for any branch)They told me to go handle this matter at a branch... I did and was told they couldn't do anything. They won't even contact their client to get an updated address or at least stop sending to my address. Their clients name is Pablo Flores.
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July 2023 by Ninja Kash (Ninja)
Does bank support scammers! Do not use this bank. My card was stolen my car it was used. I reported this to the dispute department, but my account was left with negative charges that was never cleared. After I disputed charges I didn’t recognize so when I was refunded from the dispute department they told me that it went to the overdraft fees and NSF charges so I never got my money back I’m still waiting whatever you do go to any other bank but this bank go to Chase capital one Wells Fargo cash app, PayPal Venmo any other bank but this bank ?
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March 2023 by Juan Alarachi
A very un-Convenience bank? . If you want to open an account here, rethink & rethink again. You will be trapped like me. They charge fee for almost everything. Zelle fee $1, limited transfer, even if you want to close the account, there is fee $25. I deposit a $20K cashier check. The process took 2 week. Unbelievable! In Walmart kiosk, you also must stand in the line 20-60 mins before reaching the teller. No chair.. ???????????????
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March 2023 by C Johnson
Bankers were helpful and polite
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February 2023 by Nona Bahari
A very un-Convenience bank? . If you want to open an account here, rethink & rethink again. You will be trapped like me. They charge fee for almost everything. Zelle fee $1, limited transfer, even if you want to close the account, there is fee $25. I deposit a $20K cashier check. The process took 2 week. Unbelievable! In Walmart kiosk, you also must stand in the line 20-60 mins before reaching the teller. No chair.. ???????????????
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January 2023 by Desirée Maynor
This branch was supposed to open 30mins ago, and the tellers are still behind the counter trying to get themselves together. ?
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December 2022 by Jack Bao
I bank here and it is pretty good,
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July 2022 by Igna S
Incompetence with their work!!Deposited our money to a different account and went back for then to see why it was not reflecting on my account and still they did not catch their mistake and by their assistant branch manager!
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February 2022 by Thelma Tavera
This is the worst customer service bank I have ever been to. Completely incompetent!
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January 2022 by Ignacio Silva
Incompetence with their work!!Deposited our money to a different account and went back for then to see why it was not reflecting on my account and still they did not catch their mistake and by their assistant branch manager!
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October 2021 by Jeremy mcjunkin
Received a fake $100 bill from this branch. Never had this problem at the branch I normally use. Always have them check bills in front of you to make sure they are real.
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September 2021 by Shay Star
This bank is absolutely horrible. If I could give zero stars I would. I had constant issues with their app. They randomly closed my account without any warning or notifying me. They said they would send me a cashiers check of the amount I had in my account.. I called customer service and no one tried to come up with a solution to keep my account open. I will never bank with a small bank ever again.
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February 2021 by davidl832
I have had this bank for 4yrs now and when in Houston have to come to this location. Every time it is the same thing. Long lines, one teller working the other 3 standing there or on their phones. I have been the first in line 5 min before opening and when they finally opened 7min later they called me up. My god who runs this branch. They clearly can see people waiting and no one cares. It is almost like they get a rise out if making people wait. My branch in Kyle and Buda TX are always on point with customer service. Reminds me of Woodforest customer service. Finally a second teller. Than when I walked up he said. Ohh I amNot open
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May 2020 by Chaelah Edmonson
Worst bank in the world I wouldn’t recommend going to them I always pay for my Money to be deposited directly in my account but it doesn’t show up for weeks later I hate this bank I wish I would have never banked with them .
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April 2020 by Christie Thomas
They are very polite to ppl and help with your every need