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March 2024 by Nadia Moreira
Awful experience, don’t come to this bank . Prefer to drive somewhere else . They don’t treat customers the way they should .
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November 2023 by Rory .Stringer
I opened my 1st account here over 20 years ago, great people, rarely a line, highly recommend this Branch
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August 2023 by uniquely organized 74
Don't bank here, simply because if you have an account and need to close it out it will never happen and they don't believe in notifying you of any charges and or charge off!!!!I closed an account with them and was not able to get anything stating so., So now I have to pay the price for them being careless and stupid.One star is way to generous and they don't keep the place clean
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August 2023 by Google user
Don't bank here, simply because if you have an account and need to close it out it will never happen and they don't believe in notifying you of any charges and or charge off!!!! I closed an account with them and was not able to get anything stating so., So now I have to pay the price for them being careless and stupid. One star is way to generous and they don't keep the place clean
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April 2023 by Rodrigo Velazquez
Can the management please send an undercover customer to check on the competency, attitude, management skills and customer relations ability of that manager Jenny running this bank. Employees should be asked too on how this lady deal with them. Night and day difference on that nice guy running the bank inside HEB at Spring Branch.
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October 2022 by Taylor Bullard
Scam bank!! They put week long holds on everything and come to find out they charge $1 per zelle!! It’s a free fooking service a$$holes
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June 2022 by Marq Single
PLEASE tell me why there is a NINE DAY hold on checks clearing on a new account?! If I open an account that means I NEED to make deposits. Little red head attitude was the teller. Not answering my questions but have an attitude rolling her eyes. Bills need to be paid but it's their policy to hold someone's hard earned money for NINE DAYS.
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September 2021 by Dezmond Scott-Doughty
I mobile deposited a check that ended up being credited to my account. The senior branch supervisor didn’t even attempt to be helpful with solving my problem. As I was explaining my situation she cut me off and told me there was nothing she could do. I’ve been banking with 1st Convenience for four years and this experience was bad enough for me to close my accounts.
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August 2021 by Keona Doll
I’ve been with this bank for over 5years and this particular branch is by far the worst I’ve experienced! I will be speaking with Jeni Martinez in which I was told by Trinity the teller is the manager!
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May 2021 by Samantha Casiano
I went to cash my check and I was told they didn't have enough cash to cash a 2800 check. You have to be kidding me !!!
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April 2021 by Jesus Ordonez
Terrible Service
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December 2020 by Midwife Ashly Kowalski
I don't know what all these other reviews are talking about but I loved it. I just came back from opening an account they did it very quickly answered all my questions and was very thorough. I love the hours that instant issue card which is something that I really needed and I look forward to working with this Bank in the future
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February 2020 by God Bless
ALWAYS POSITIVE
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December 2019 by K. jackson
Worst bank I have had yet...One branch has some of the rudest and most condescending employees I have ever met. Banking practices are similar to two other banks I have had that went out of business. On December 20th I photo deposited a check for 450 and was credited. I spent 339. The bank decided to take deposit back and overdraw my acct and place a hold on the check until 30th for a total of 11days the check was drawn off Chase bank not only did the TOTAL RUIN MY KIDS CHRISTMAS they also caused several of my bills to be late resulting in additional fees. I had a bank called Downey Savings and Loan and another called Garfield bank had these same questionable business practices they both went out of business..No bank should hold a check for 11 days EVER avoid banking here.
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November 2018 by Zaneta Holly
representatives at the 8550 Hwy 6, Houston, TX 77095 location are usually rude and very unprofessional. with the exception of one new rep.
