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March 2024 by Ferny Carrasco
I had been looking for a pair of shoes for the longest time! Melvin was very helpful and showed me different options to see what I liked best!
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March 2024 by Yamileth Moreno
Worst customer service ever at. the memorial city mall I went to exchange a pair of shoes that they were given to me wrong and I wait for like 45 minutes so they can bring the shoes that they were actually the ones I need it then the manager didn't accept my return and tell me if I want the shoes I want them I have to buy them then I asked her why do I have to buy them if I'm just doing an exchange and they're the same price as the ones they give me wrong the manager kicked me out of the store with no explanation, she literally says get out of my store if you're not buying anything I literally make me feel so bad because she was being racist by the way she was talking to me
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January 2024 by Black Magic
Great Customer serviceEasy online orderingVariety of shoes and apparelDifferent payment optionsKnowledgeable staff
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January 2024 by Life Touch
They had nothing in my size every shoe I asked for the biggest was an 8 absolutely ridiculous
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January 2024 by Melanie Arenas
This woman named Claudia did not want to exchange my shoes after she had went to the back and came back with a mood. She denied my shoes because she said she saw a crease but there is no crease it was from trying the shoes on and not fitting. She didn’t look like she was happy quoting there and had an attitude.
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December 2023 by Liliana Mayberry
I was returning shoes that were shipped to me, and I had to return them since I end finding them cheaper elsewhere. Young lady was completely disrespectful, horrible Customer service and manager literally allowed her to continue with attitude. Really disappointed!
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December 2023 by Anita Gonzalez
I had a mobile order and went to go pick it up and I was greeted very rudely by two of the girls working cashier. I told them it could be under one of two names and they said they didn’t have either, I went back n fourth with them until I finally asked if the order number would be of ANY help. After giving them the number they did find the order under one of the names I had given them. Throughout the whole process they were extremely rude and spoke to us with the most arrogance. After I got my shoes the cashier handed me my bag and proceeded to say have a good day with nothing but sarcasm. I understand it’s frustrating working in a high volume store but to treat customers with disrespect whom are spending alot of money is just out right wrong. I didn’t get their names but one was a light skin lady who had beard stubbles and the other was a Hispanic girl with a charm bracelet and glasses.
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September 2023 by Yomel Cruz
I went today to try some shoes one fat guy there didn't let me try the shoes is disgusting the way he treats a customer
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July 2023 by J K
The Memorial City location does not allow returns even purchased three days prior to return. The shoes were never worn except inside house to be sure they did not hurt. They ended up hurting foot. After inspecting shoe as if it were a diamond with a mean look on her face she passed it on to Samir who took her recommendation to not accept the return. I was given the option of in store only card. I denied since there was nothing wrong with shoe. I ended up getting a credit on my card but it was quite the hassle but at the end it was proven that the shoes were in perfect condition. I highly recommend you shop elsewhere.
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July 2023 by Travis Felton
What number do they call from to let you know the date of your interview i finished the application an everything
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July 2023 by Leonardo Serna
Too long to give me the sneakers I asked for, I had to leave without the sneakers
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May 2023 by Tim Hart
Horrible service, immature staff, excessively long wait time. Don’t waste your time.
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May 2023 by Majid AlKhulaify
Great service from attentive & supportive staff. I was helped by (Shutera) - I hope I got the name right! She was incredibly helpful & helped me choose the right fitting across all the ones I tried.
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May 2023 by Joe Owen
Not sure why buying shoes is so complicated.. 1 cashier , 6 ppl in line and 6 associates working the floor.
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April 2023 by Flor de Montoya
be prepared to be looked down on, the girls at the checkout are rude i made a change. to which without asking they told me "" we do not refund your money, we only make a change "" my response to that was, I am not asking you for my money. I just want to change them. but in the case that I wanted the return of my money. I wonder what the problem is.