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August 2024 by JAY BHATIA
Teach your employee to value customer.
I had multiple packages with some of UPS. Bymistake I tool the UPS labeled parcel inside and he was like it’s not our. Please see and then come in next time.
When I walked in with the correct one he told me to go self kiosk and leave it there.
I am like take it at the counter since the package was about 26 lbs. but he didn’t care.
Dear FEDEX.
Teach your employee KHALID customer service or else find some good sensed ppeople
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August 2024 by lele Meme
Went to FedEx and walked in a gentleman greeted me. I stood in line to get help and finally got help. Now what had me upset some elderly women came in and no one greeted them no one even tried to help them. The elderly lady went to the counter and a guy by the name of John treated them like trash. The elderly lady said she needed help to make a copy. He was on the other side of the counter just kept saying you need a card yelling at them. The elders ladies were Hispanic and she didn’t really understand him. After about a minute of yelling at them, I said get from behind the counter and help the people. After he came from behind the counter, he stood on the opposite side of the machine talking loudly to the do this do that. All he had to do was just show them. Just lazy.
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August 2024 by Ruben Loredo
All the employees are inept, rude and serve you as if they were giving you something for free. This FedEx is disgusting.
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July 2024 by frank emeg
The Assistant manager his name is John,very rude and unprofessional
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June 2024 by Jeon
Stood in line with a box for a nobody bother to mention that they have a self service station where you can scan your own return codes. So im here to tell people who are reading the review that they dont need to wait in line as the representatives may literally work with someone for a Long time and not even look on the waiting line.
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June 2024 by Michael garcia
Lazy workers and terrible service
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April 2024 by Mayra Ramirez
Went to turn in an equipment for att early in the morning. And I could sense the attitude with the women Ceyanna. It’s like she didn’t even want to be there so early yawning right in front of me and a lack of energy. Customer service is not her strongest point. Fed ex do better with this location. Horrible
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February 2024 by Manuel garcia
A person named Jesse attended to me, he spoke to me arrogantly and made me look bad because I told him that I only spoke Spanish, but as soon as I entered the store a white person, perhaps an American, asked him how his day was and he even laughed out loud. He, and he continued to attend to me, Ami, did not thank me and did not respond when I said thank you to him, I felt discriminated against by him and he is also Hispanic.
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February 2024 by B C S
Slow. Not many customers but there eventually will be as it so slow !
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February 2024 by Noman Azam
Stay away from this location, worst experience ever because of the staff they have up there … They have NOOOOO idea whatsoever what they’re doing they definitely training.
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December 2023 by Vivian Standberry
Lakeciabis amazing she took care of my school last minute.
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December 2023 by Adam T
Ron the Assistant Manager helped me today ship off some documents. He was fantastically upbeat and great to interact with. The whole staff seemed super positive overall and the interior of the building had a great and well maintained aura.
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December 2023 by Tiffiney Trenae
Khalid is RUDE. I stopped going to the location nearest my job (Meyerland) for this exact reason. Come in, say good morning. He just stands like a statue not saying anything. People that are not people-friendly should not accept customer service positions.
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November 2023 by Shaneque Sampson
I would not recommend going to this FedEx if you are a disabled veteran or a person who has a problem using devices emails and certain things on your phone don’t come here looking for assistance because they are more interested in playing with each other and laughing I believe because of my appearance, and me, being young and black, and in shape, I think that it was less necessary to receive help and more necessary to receive sarcasm and rudeness And someone pointing at a sign, who is obviously training, but I believe the others here need to be trained as well. Maybe I should’ve came in here in a wheelchair and I would’ve got more help. Maybe if I would’ve came in here looking like I was 80 years old I would’ve got more help, but I finally was able to take care of this printing job after maybe 20 minutes For something that I could’ve been assisted within five minutes thank you for helping a veteran take care of some study tools, which, for some is a easy task, but for me can be very stressful, but in my true honest opinion a sign a box and a desk could’ve done you woman’s jobs I’m ashamed to say all of you look like me and unprofessional for there to be 4 people working here today I shouldn’t of had that problem
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October 2023 by Miguel Reyes
Worst costumer service I've had in a long time
