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February 2024 by Invictum Lupus
I hadn’t visited a FedEx office in 2 years. I needed to print and email letter to a friend. As I walked into this location I was greeted immediately. Donna stepped towards me to help me out. I had many questions as things have changed a bit regarding prepayment cards. I still had an old card from two years ago. Using the printer, copier, and email took me less than 5 minutes. With her help I was able to do this. I want to commend the entire staff for running this place smoothly because I also overheard another employee assisting a non-English speaking employee. I'm impressed with the easy flow of using the services available.
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February 2024 by Salina Teo
Enrique was genuinely very helpful! Fast service!!!
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February 2024 by Nilesh Sawant
Unfriendly staff. Talks rudely and doesn’t value the customers
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January 2024 by Jorge Arzate
I tend to have good experiences at FelDex locations, but not this one; employees are rude. I left a box where a guy in a lousy mood told me to, then this lady came and asked me to come back just to let me know that the package didn't fit there, and then she said mockingly, "Have a nice day." I Hope FedEx has the same customer service in all locations because this one needs it.
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December 2023 by Zu M.S
Very unprofessional. A lady was in front of me and the FedEx lady with the glasses literally ignored me and anyone who came into the door she started to assist. I had informed her what I was here for. She needs to slow down and take 1 client at a time. I literally left after 5 min. I will never come here again
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November 2023 by Diana Chavez
Stopped by to drop off my AT&T equipment and I was greeted by a kind lady. She was busy and asked me for a moment then Malcolm saw the situation and headed on over to help me immediately. He was kind, patient, and efficient. Thank you to the team!
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November 2023 by Med-Amine lagssir
If only every office had a Malcom.The guy is incredible, helpful and kind.Thanks Malcom?
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November 2023 by Diane C
I needed to ship a computer to a former employer. The manager took care of everything I needed. She was very helpful, nice & professional. I lost my receipt so went back the next day to get a replacement which was super easy!
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October 2023 by Jo Jones
Customer service representatives asked me very rude and inappropriate questions about my disability when I was simply dropping off a package. Terrible customer service.
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October 2023 by Zabihullah Azizi
Morris the kind and helpful person. I don’t know what is his position but I just wanted to appreciate his commitment.
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August 2023 by Jonathan Longoria
The customer service here is lacking. I had a package that was explicitly instructed by the company (Samsung) to not drop in a box and hand to an employee. They were hesitant to take the package.. not only that, they would not weigh the package as I asked and had me use the self service scan which doesn't list weight. Now there's a "delivery exception" just a few hours later while moving through their network. This sounds like the beginning of a headache for me and Samsung with FedEx being incompetent. Just avoid this location for your own sanity.
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July 2023 by Amine Melhem
Worst customer service . .the old guy there seens angry at all times and its like he is doin you a favor...need to learn what is customer service ...
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July 2023 by ACTS 16:31
It's sad what has happened to FedEx Office. Especially this location (12121 Westheimer Rd ), but the other locations aren't much better. The people who really believed in helping the customer faded away about 8-10 years ago. All that's left now are clerks who hate being there and do the absolute minimum to avoid being fired. No more help at the counter. NONE. Helping at the counter is against their religion. You have to go to the kiosk. EVEN if the kiosk doesn't provide what you came for. It doesn't matter. Go to the kiosk or get out. They get visibly frustrated when you ask them to do the simplest thing. The people who work at some of these FedEx Offices wouldn't last one day with an employer who required actual customer service. I would be mad if I didn't feel so sorry for them. I don't like my job either, but I don't hate it so much that I don't DO my job. I save my "attitude" for when I get home and vent with friends/family.Thank goodness The UPS Store still allows you to walk right up to the counter and get REAL assistance... and from clerks who act like they actually want to be there.... and not treat you like you're a nuisance with no brain. UPS drivers are great, too. They treat their route like it's their own business.I have given up on FedEx Office, especially after dealing with this location (12121 Westheimer Rd ). All I know is life is too short to work a job that you hate. One day you will be in your 50's, 60's or 70's and you will grieve over the time that you wasted. Do what it takes to get a job that means something to you. Get a Pell grant and get some training in a field where you can have fun and feel good about yourself when you go home at night.
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July 2023 by Danhia Anaya
The place moved around the corner from the previous location and is a lot smaller...tight space.
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May 2023 by Howard Venuto
This FedEx is truely horrible.All the employees here are unprofessional & standoffish.Horrible Customer Service
