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August 2024 by Danny091709
The staff is rude and doesn’t care about its customers.
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August 2024 by mike simmons
this location is normally chaotic- not busy chaotic, just not well managed. i recently brought in a return from a national brand with instructions "Fed-Ex will provide the packaging and label". This store said I must purchase the packaging. I showed them the instructions and they said "that is a corporate thing. Our policy is you must buy the packaging". I went to a different FedEx location and they did it seamlessly. If at all possible, i would avoid this particular location.
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July 2024 by Δάφνη
I ubered 4 large boxes there. I got there before they closed, but they were not open. An employee was in the parking lot. She would not open the store.
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July 2024 by Mary Rita Crowe
I was in a jam with last minute print needs for an event the next day. From Chicago, I was able to get solutions that fit our needs. The customer service given by Jojo and Anjum went above and beyond. They were on top of things and made me feel extreme relief that someone was handling things for me in Houston. What a great team!
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May 2024 by Lucy Dolinsky
Used this FedEx location for a large printing job. Jo Jo was so helpful and accommodating with the quick turnaround!
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September 2023 by C Blue
Went in for a color print job and the ink had an issue. Manager was super helpful and printed it for me on a better printer. included the paper
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August 2023 by Cindy Lou
Great staff!! ??
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August 2023 by Sepi Johnson
I walked in and a lady with light brown hair put a form in front me that had to do with having a legal ID and it was in Spanish. I don’t speak Spanish. I wish I could. Without even opening my mouth, she assumed I was there for something else, etc. She continued to be rude and dismissive until I asked someone else to help me. Shame on you for being racist! Will never go there again!
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June 2023 by Gordon Center
On multiple occasions we've relied on the FedEx location at Rice Village to help us get time sensitive documents when and where they needed to be, and they've always been exceptionally patient and helpful.Today was a little bit different. My wife needed to get some very specific designed and printed materials made, and because of various overlapping commitments she was unable to handle this in person and needed to trust me (her husband).When I arrived at the Rive Village location the station manager listened to my long, complicated, and jumbled delivery of preferences and needs I was trying to recall that my wife had shared. Mr. Anjum responded in the most calming manner, "Not a problem, not only can we easily make that happen, I have a few options that might improve what you are trying to accomplish." WOW! He was absolutely correct.Less than 30 minutes later my wife had not only been impressed that I sent her aesthetic options, but also used terms like "glossy or matte" and explain the pros and cons of each. I looked like a superstar, but really it was Mr. Anjum the station manager.When I looked at his badge it said he'd been with FedEx since 1995, and given the ease with which he moved through visual and printing options with me, it was apparent that not only was he knowledgeable and skilled, but that he really did want to help me solve my problem.I definitely walked out of the shop feeling a deep sense of gratitude for the staff at the Rice Village location, but also a sense of joy at watching someone who cared deeply about helping me get it right.With appreciation and gratitude,Gordon CenterHouston, Texas
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May 2023 by HR Davis
Without the excellent assistance of Audrey with Suzy providing backup this would have been a frustrating experience. My photos did not have the quality for a canvas print so Audrey patiently sorted through the options—otherwise I would have left and gone to Walgreens. Audrey explained what I needed to do to get the best results for my custom Mother’s Day gift, which made it extra valuable that she cared about my satisfaction. After I made the changes she suggested, Suzy provided more technical assistance that would further my optimal result. I am grateful that Audrey has superb customer service skills and cares about making her customers smile. She made the difference between a high degree of satisfaction and losing a customer. It is a joy to still meet employees who care about excellence. I asked was she the Manager. She said she wasn’t. That is even more extraordinary!! Additionally, my order was completed in record time. I appreciate Audrey and Suzy—two Stars!!⭐️⭐️
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December 2022 by chen lin
I felt bad posting this but I do want to warn the others. I have a lamination work that was done here but the edge was done poorly. The staff told me that the only way to solve this was to trim the edge of the paper but why should I trim my diploma for a bad work? Furthermore, they only reply to you once and then ignore you completely.
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December 2022 by TMC TMC
First, they do not finish their job properly. Second, they do not listen to your issues. And third, they only reply to you once and then they just ignore the client. For those aforementioned reasons, I think one star is reasonable.
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August 2022 by Stevey
NO DROPOFF BOX! Extremely slow elderly staff.
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August 2022 by Blanca Farfan
Ups better
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July 2022 by Jeff W.
Went to FedEx Office to ship a fragile model and some mail. They knew right away what I needed and set me up in an organized and professional manner.
