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October 2024 by ambjaxx.
I went into ezpawn on Westheimer and Alex was the one who helped me. He was amazing, nice, and very fast.. I also got more money than I was expecting! Awesome experience :)
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October 2024 by WantedAleks
Alex and T were great for the costumer experience helpful, cheerful and overall great would recommend going and going back in the future
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October 2024 by Carlos Torres
Jordan has some serious customer service issues. If you hate your job, take it out on yourself instead of being rude to the customers.
Can't be bothered to answer questions, rolls his eyes when you say anything, you greet/say goodbye and he doesn't respond at all. It's one thing to give low minimum effort to your job, but acting like it pains you to interact with people; then you're in the wrong job.
Get someone else please
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September 2024 by TykisaMissingYou “NoMoreLove” Hamilton
The employees are nice
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August 2024 by Marc Bishop
Ty was incredible helpful stock to the price
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August 2024 by Kevin Jones
Just spent 4 bills here, ppl had some got you move they played with a electrical cord called to see why they’d sell me something without a charging cable and the caught a attitude. You can come here if you want but they’re on some scammer game. Fool me once ✌️
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August 2024 by Diego Villegas
They don't know anything about gold, they're rubbish.
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August 2024 by Marcel Cardoso
bad attitude
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August 2024 by Queenish Toledo
Jordan is the ABSOLUTE WORST customer service agent to work with at this location. This is the second time that I have had to interact with him and his customer service is absolutely deplorable. He refused to accept my laptop (that they’ve accepted previously no issue) because I asked him how come he is always rude and nasty when I come in . He walked away mid transaction saying try again tomorrow after I rushed over from work and refused to give me corporates number stating “he didn’t know it” I happy took my items back and used my credit card for my purchase I needed .
I’m not sure why he doesn’t understand that customer service is his job and just because he is having a bad day or an attitude doesn’t give home the right to refuse service.
I’ve spoken to the manager about him previously and I was told “This happens a lot” YET HE IS STILL EMPLOYED??? I have filed a claim with the BBB.
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August 2024 by Michael Salazar
Not helpful at all my opinion......
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July 2024 by Tammy Mize
Tye was SUPER GREAT.
Very caring and understanding. I want to do all my business with her.
Thank you again
Ms. TYE
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June 2024 by Blake Alvarado
Came in on June 5 2024 (12:00PM) requested to look at a MacBook and was helped by an individual that was rude the entire interaction. Tried to engage in conversation and just be nice, he ignored me, proceeded to say nothing & when asked about price I was told an item from a pawnshop was non negotiable. Manager was nice as always, however other individual needs to work on basic customer service skills.
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May 2024 by Lashiya's Tv
Absolutely wonderful service love the guy upfront. He was awesome thank you so much.
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May 2024 by Mikaila Mcmillen
The was very helpful and informative.They have Great Pricing, give great deals on pawns and loans and also helped me with a flat screen TV selection! Thank you so much!
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May 2024 by Clement Ikhine
Great customer service
