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March 2024 by Tiffani Archie
I had an accidental rental. Enterprise did not have insurance covered rental that day but the next day they were able to accommodate those needs so there wouldn't be any extra charges. Enterprise we're fast, accommodating, professional, and kind.
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February 2024 by Joan Roberts
Having left my car at the collision center, I made my way to Enterprise. Throughout every interaction with their staff during my rental period, I never encountered any dissatisfaction. Dominique seamlessly managed my reservation, Lauren efficiently checked me in upon pickup, and Jessica diligently explained the car's features after escorting me to the vehicle. Upon returning three weeks later, Dominique facilitated my check-out seamlessly, ensuring the entire process was professional and trouble-free. I wholeheartedly recommend this office for your rental needs, and I certainly plan on returning myself.
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February 2024 by Alexis Perales
Had to rent a car through an insurance claim so I was nervous abt the payment situation but Devon provided great service & patience. He was so friendly & helpful from beginning to end. Even had problems with the insurance stopping payment and he told me he would give me a chance to call them and ask for an extension, just what I did, and saved a lot of money! Car was practically new and very clean. I was able to pick the car up earlier than I anticipated and was driving out in under 20 mins. The parking is so small but not a big deal.
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February 2024 by R & I Multi-Service
Devon McCoy is very patient and helpful with my rental and other customers
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February 2024 by Ivan Casarrubias
I got a two week rental car while my Lexus was being repaired. I returned the vehicle today with Dominique who was very friendly, helpful and courteous. Thank you.
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February 2024 by Love Ballad
It’s always a pleasure when I rent with this location. The staff members are very friendly and professional.
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January 2024 by Courtney Herlin
Excellent customer service provided by Devon McCoy! For the only one working in the store front with a smile & incredible attitude.Will be coming back. Thank you, Devon! ????
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December 2023 by Beauty Block 601
Two hour wait for a car. Only one person working on the holidays ,What’s wrong with management for setting this worker up for failure? Multiple people are beside me complaining
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October 2023 by Athena P
I had a great experience! Had to get a rental through insurance, they were polite and informative. The rental was in great condition. Would recommend this location for a smooth and pleasant experience.
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October 2023 by Hope Rangel
Okay, I came after an accident to get a car. A challenger right? Easy? Wrong. I got the car but lo and behold it had damages like no other. A messed up mirror, back bumper falling off. These guys couldn’t have looked over the car when they got it back. I called the store and took them 30 min to answer the phone. The lady said they were closing at noon. No one said ,”Hey, we’re sorry this happened to you and we’ll take care of you. Nothing. The staff here this morning are confrontational, the one lady hiding in the back cube eventually came out to help the ten of us waiting. Now everyone has been helped and I’m alone here inside.What’s happened to customer service? Bright, peppy, and helpful? If you always on the hunt like me good experiences then you won’t find them here guys. Sorry if you have to deal with what I did.
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September 2023 by Robert Gallagher Jr.
Parking situation at this location is miserable at best. They only have 1 employee taking rentals in on a Saturday morning, over an hour wait to return a car. This just isn’t acceptable in this day and age. Time is too valuable. Next time I need a rental I will happily drive up to twice the distance to try any other rental service.
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August 2023 by Adina Thomas
Enterprise Willowbrook location I am grateful for, Devon the sale representative helped me get in a rental while my car was being repaired. He was very professional and when I needed to stay in my minimum as far as my car insurance he helped me make sure I had the right rate so I won't go over. I appreciate all he did for me and if I ever need a rental I will rent from this location.
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July 2023 by Joshlan Raymo
The team at 6115 FM 1960 Jessica and Devon are simply the Best.
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May 2023 by JESSIE ARCENEAUX
Very friendly and welcoming.Jessica had great Customer Service!
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April 2023 by Andrae Borom
Great place to rent vehicles. And they are very friendly!!
