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April 2024 by Derrick J.
Shuttle service from Hobby airport was prompt and accommodating even when it was an almost full bus. The folks at the car center processed the large group coming off the shuttle efficiently and we were quickly into our car. The vehicle we reserved was a small SUV, but what we got was a very small car. It was functional but not well suited for Houston freeways. The manager worked with us and provided a discount. The shuttle driver back to the airport was very friendly. Overall a positive experience and I would rent here again. Cheers!
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March 2024 by Melissa C.
The hours for this location are not convenient for anyone with a morning flight. I arrived to find that the location doesn't open until 7am and directs you to drop off at a different car rental company. They also indicate they are open until midnight yet also have a sign that says they are only open till 10pm. Returning to a different location at this airport is VERY difficult. The signs directing you to the various rental companies are VERY hard to read are hidden by trees and lead you to wrong locations and loop you all around. I know the city is responsible for this signs but they need to contact the city on this as these signs were some of the worst and most confusing I ever ever encountered. Additionally I know there is no official check in process to return a car. You just hand over the keys- which means this could have been much simpler if you just had a key drop process. But then you'd have to have a shuttle as the location near the airport is very far from the airport and from other rental locations. I had to drive around a very confusing airport looking for another company all because their hours are not convenient for anyone with a flight before 9am. And if the return process and wait times and lines is anything like the location I picked up from in Galveston, I would allow even more time.
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February 2024 by Raenecia Secret
Dino at the HOU airport was amazing very friendly and gave me information on things to do while i was in town! He also put me in an amazing truck that i am currently test driving back home lol thanks so much for your amazing hospitality Dino!!
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February 2024 by Diedre Roberson
As always enterprise is the way to go! Dino took his time to help answer all our questions , overall great experience with him and enterprise
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February 2024 by Jerry A Pinto
Waited far too long for a vehicle. Disorganized; several people searched for a vehicle. Kept offering vehicles we didn’t want-a pickup, full size SUV. People came in after a got cars.
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February 2024 by Debra Woods
Ms. James assisted me at the counter, Ria assisted me with my car selection and return. Both offered excellent customer service.
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February 2024 by Chef Matt Livers
I don’t understand why people rent from enterprise Rent-A-Car? The process is long and annoying. Why?Because it’s not fast and you have to wait in line or visit a counter or speak to someone while they pick out your car. In this instance we had to wait for the person to pull the car out and do an evaluation of the vehicle before assigning the vehicle to us. There’s also a lot of chitchat happening between the renter and the enterprise associate, which is just another time suck . if you’re in a hurry while visiting a new city, take my word for it and rent from Hertz rental car. join their Goldmember membership, which is free and enjoy the perks of just being able to walk out to the gold board pick out your car and drive away Everything else that enterprise ask of a customer is all done online when renting from Hertz.
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February 2024 by eric donalson
Great job, I was in and out in just a few minutes. The car was well maintained, and the staff did a great job.
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February 2024 by Chris Langford
Outstanding customer service.
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February 2024 by Felicia Smith
Service was good… waiting a little while on car to arrive but overall great service by Karrington Anderson she went to pickup the car weather than have wait even longer on another store to response on my car , she went and pick it up. Much appreciated!!! I will definitely return.
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February 2024 by Marvin Upchurch
Great service
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February 2024 by Sam A. Maida, Jr.
I wanted to take the time to comment about what a wonderful customer experience I had with the Enterprise rental car company last night after flying into Hobby Airport. Ms. Jasmine Williams assisted me when I showed up at their counter with no previous reservation. Before arriving at the Enterprise counter, I was exhausted from travelling and having been given the run around by two other rental car companies- one of which I had a reservation for a vehicle that I made well in advance. Ms. Williams was fantastic, got me into a nice vehicle right away and provided excellent customer service that was very much appreciated. Way to go Ms. Jasmine Williams! Great job!
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February 2024 by Leroy Brown Jr
Everything was great. Waiving the deposit due to having a return flight was everything! Thank you!
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February 2024 by Stephanie Boysen
Everyone was very helpful, attentive, and courteous. Thank you.
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February 2024 by Beverly Finch
We had to wait an hour for a car. Employees were not friendly and did not communicate except to say they ran out of cars. Car was not fully gassed and of course I had to pay to bring it in full. It was late so it was a long tiresome event.
