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February 2024 by Les Cosell
Excellent quality service
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January 2024 by Steven H
They are one of the best companies I have ever used. And I would recommend them to anyone
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November 2023 by Harlan Blalock
Nice people , great selection of tools and fair prices
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October 2023 by Gabriel Medina
I called this place after searching around for a tool replacement for work. James at Empire went above and beyond to help me out. He even retuned my calls and emailed me when he couldn’t get ahold of me just to give me a status update. Definitely recommend this place.
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October 2023 by Rory .Stringer
Every specialty item i ever needed i found right hereStill has that hometown feel to it unlike the big box stores
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September 2023 by Kevin Lahaie
Best in-store selection, and great customer service as they will guide you in getting tools "warrantied"/serviced. They have helped me with tools I have purchased from Empire and elsewhere. Also, don't mess with them or your picture will end up at the front door.
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September 2023 by Ruijian Li
People working in the store are very friendly and helpful! They solved all our problems.James is great! A very nice and smart guy. Extranet easy to work with
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August 2023 by Elizabeth White-Olsen
Friendly and professional, customer-oriented, great customer service, great tools! Hector via phone and James in person were super helpful and informative. We spent three weeks trying to connect with Ryobi online and over the phone to get them to help us fix our broken weedeater and chainsaw—to no avail and with ceaseless frustration along the way! Then in less than 30 minutes, Empire Tools solved our issues.
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June 2023 by Paula Gray
Very helpful and knowledgeable about the warranty on the mowers. I really appreciate their services and would really recommend them. Thanks Empire Tools.
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April 2023 by Jose Davalos (Cleaner)
Dude for the mechanic a must to have 90° needle nose pliers they are in stock . THANKS EMPIRE TOOLS
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January 2023 by Libertarian 1 (Libertarian)
Best tool store in Houston, they have high quality American, European, and Japanese tools.
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December 2022 by Todd S.
The staff are friendly and the store is large... but not particularly dense. I went in-search-of "setup blocks" (these are used to quickly set the tablesaw or router table height and width). They didn't have this item. Walking the aisles... it's my impression that the store caters to people that work in the trades (construction, etc). This is NOT a place that carries fine woodworking tools or things that a machinist would use. You won't find high-precision tools, here. Instead, you'll find durable power tools, chain saws, automotive jacks, hammers, work belts, etc. A website would have saved me a trip over there. One thing that I did notice is that many of the tools were marked as "lower-priced that the [redacted] big box store." If they had what I needed, I'd rather give my money to these folks (than to a company/etc that donates to a political party I detest).
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November 2022 by Kristoffer Medina
Having a hard time finding a replacement part for your tools Empire Tools is the best place to get it no doubt from my personal experience i give Empire tools 5 ⭐'s. I also had a mower that was under warranty and they took care of the warranty process with no charge!! Thank you EmpireTools!!!!
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October 2022 by Nathan Hamilton
Never been here but after looking at the pics, I wanna go if not to just meet the Makita girls lol
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September 2022 by Tristen Gonzalez
Empire Tools has everything you need! My dad got a great deal on a Simpson pressure washer. James is knowledgeable and was very helpful. Definitely coming back for more supplies. Empire Tools is way better than Home Depot! Better prices and better deals :)