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May 2023 by MM Rich
The office manager Holly at this location is absolutely rude & is giving out false information. She literally tried to start a argument with me bcus she lied and advised I would be locked out my storage due to a payment not made on the first. I asked her several times that I was not trying to cause a argument with her & she proceeded to keep being rude using her authority to keep telling me information that I know is inaccurate. When she seen that I was not allowing her to keep telling me inaccurate information she got upset & advised she would disconnect the call bcus she could not be a adult & handle the call professionally. I would like to speak with someone from corporate today bcus I’m sure this how she treat ppl being that I’ve seen her energy when I first came to this location.
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April 2023 by Rhonda Schultz
This is the cleanest and nicest storage I have ever used. Holly is so helpful and worked me and my dates. Coming from a huge storage in Katy. They also have working flat beds, carpet in the halls and music throughout. Best choice.
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April 2023 by Shisui Uchiha
25 dollars for a water bottle left in the cup holder. They are independently owned and operated so uhaul can't stop them from trying to charge your card over 10 times either. The young lady has a horrible attitude...
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April 2023 by Russell Jones
Really helpful sorting out two units. Great to have access to uhaul trucks to get moved in.
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January 2023 by Madison Corona
To start off the new year with a new apartment, I picked up a Uhaul from this location. Originally I was quoted around $160 for a one way trip, however John G. went above and beyond to get me the best rate possible. He provided me great customer service, and really helped me save a huge chunk of money for my move. Overall I had a great experience at Eldridge Self Storage, the guys that work here are genuinely nice and care about the customers. Thanks, John!
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November 2022 by Israel Chavez
the place is very clean and well cared for I really liked the place
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October 2022 by mechelle gantt
Needed a u-haul that excepted cash, because the one at 14900 Westheimer said they did not, which was not the case, Holly and Matt went above and beyond to help me out, kudos to you guys, the next time I need a truck I will come see them, my replacement debit card will have arrived long before then. Thanks you guys keep up the excellent customer service, that goes a long way now days.
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September 2022 by Jon C.
Poor customer service. We were diverted to this location via Uhaul for a replacement trailer rental. When we arrived at 2p, the door was locked and a sign was up that said CLOSED. There was also a sign that stated Saturday hours were 9a-6p. I called the location (and Uhaul) several times without reaching anyone at the location. After about an hour, I finally received a call back from the mgr and she said to come in. The door was now unlocked and she said she was out back with another employee. There were no apologies or any reference to a "Be right back" sign that is a standard business practice in this situation. Her personality was very curt and she made no attempt at good customer service but kept deflecting by saying she doesn't for Uhaul. Later, in hooking up the trailer and tow chains, she changed the way I hooked them up by twisting the chains to make up for the excess length. This is not Uhaul standard practice. It's also not safe in general. But she did not want to hear it and threatened to cancel my rental after I tried to justify what I know. Overall, this manager wanted to be in control and not have anyone question her, she has a huge chip on her shoulder. I will never go there again.
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September 2022 by Chanel Jones
Holly and John were so helpful and pleasant when I came in looking for a storage. They sensed my urgency and moved things around to accommodate me. They didn’t have to do that, and it felt more personal than like business. That is how you do customer service!
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September 2022 by Kelly D
Spoke with Norma (I think) about a cargo van rental. It was reserved at 6am the next day so I couldn't grab it for a couple hours. ? Sounds maybe strange but I appreciated her looking out for the other customer. If I were that customer and didn't have my vehicle at 6am, it would be highly upsetting. She was able to get me a reservation down the street at another company. ?No hesitation in giving this location 5 stars. ? Great communication, professionalism, and service. Very sorry to hear about the passing of their manager in other reviews. ?It is so frustrating that many large corporations have done away with phone customer service. ? It saves so much time being able to speak with someone for a few minutes than chat or endless emails. Thank you, Norma! ?? Well done to Eldridge Self Storage & U-Haul. I would happily do business with you again. ?
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August 2022 by T Phan
I love this place, friendly service, and easy to pick up. The car is so clean and not smell like other locations. Highly recommend for everyone
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August 2022 by Andrea Aquinde
First and foremost, this company is terrific. The facility is clean and organized. The staff & Ms. Holly are polite, respectful, honest, and trustworthy. Ms. Holly and the team of Eldridge Self Storage & U-Haul helped my husband and me with our items in storage and out of storage. You can not find those types of employees and teams out there like that who are willing to go above and beyond for their customers.
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August 2022 by Jackie Martinez
Incredible service, clean facilities and attention to detail are my clear takeaways after visiting with Holly at this location. I feel my property is safe and well maintained which is so important. Thank you so the entire Eldridge team for all your hard work!
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August 2022 by Claudia Martinez-Glass
I highly recommend. The customer service is outstanding! Holly is polite, professional, and makes you feel extremely welcomed. The atmosphere is safe and clean. Will definitely refer my friends to use this location.
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August 2022 by Chris Gaffney
If you are looking for a storage facility I would highly recommend this one. The units are clean and the atmosphere is pleasant. I had worked with Holly and she was professional, polite, and always willing to help with any assistance I needed.
