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March 2024 by Shana House
Poor service , never answers the phone tried to double charge me for delivery I paid for same day deliver the day before and did not receive my order had to reschedule it for another day I’ve ordered 4x and 3 of them were deliveries and I had an issue with each one ! Customer service and communication is horrible I tell you !
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March 2024 by Victoria Gutierrez
This place is horrible it is 10:17 am and they open at 9 am I have been calling to try to tell them something sbout my order any the phone doesn’t work now I feel like my money has been taken and they won’t be there today after I paid 10 extra dollars for same day delivery. Horrible horrible horrible
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February 2024 by Theresa Watkins
Thanks to the Edible Arrangements team for making our daughter's dance performance day extra-special. Thanks for your customer focus and deliberate actions to deliver satisfaction.
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February 2024 by Byron Brown
Ordered an edible arrangements on the 11th to be delivered on Valentine’s Day. The order never came The order tracker is not being updated and no one is answering the phone returning calls or voicemails. The communication at the rice location in Houston Texas is terrible and I still haven’t spoken to anyone and it’s the day after the holiday and my girlfriend still does not have her gifts this is absolutely ridiculous! Someone please help me understand!!!!!!!
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February 2024 by Angel Brown
Ordered on Monday for a Thursday 2/15 delivery. Asked for the order to be delivered before 2pm was told to call the day of to make the request. Called starting at 9:15am no answer, had a few other people call no answer for several hours, finally received a call back after leaving a message with corporate. To let me know the order was otw and would be delivered before 2pm ( it was not). Driver arrived an hour late and the recipient had already left for the day, flowers looked dead, balloons poorly inflated, strawberry barely dipped in the white chocolate, they were sour and cheesecakes falling apart from being in the heat. This was the worst experience I’ve ever had with Edible.
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February 2024 by Carlos Vargas
If I could give no stars I would. They answered the phone to take my order. Never delivered and then never answered the phone so I can cancel. Had to drive 35 miles to store to cancel for them to have the audacity to ask me if I wanted to take the order with me even though Valentine’s Day was yesterday lol. Now my chances with this girl will probably not come up again because I’m quitting
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February 2024 by Selina Figueroa
NEVER DELIVERED MY ORDER on Valentines Day. phones were off all day 2/14 and they were not answering on 2/15. I had to go to this store location and they had no idea what the status of my order was. The manager was no where in sight, didn’t care to apologize, didn’t care to take care of her customers ( I assume it’s a her bc there’s a HUGE certificate with her name at the front that says Michelle Rios). Listen to the other recent reviews and stay FAR away from this place. $125 for an arrangement AND guaranteed delivery and it was never delivered. A waste of time to go here and their non caring attitude reflects their poor service. I received a refund only after arguing that it’s not needed the day AFTER Valentine’s Day, but they originally wanted me to come by “later today to pickup”. This place is the worst.
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February 2024 by Dangst Hurt
My very expensive orders are NOT being delivered on the day that I requested. They never answer the phone. Sometimes they say they won't refund your money even though they never delivered the order. Next time, I'm going to UberEats some flowers and candy from HEB. I recommend you do so too.
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February 2024 by Amanda Carbajal
I’ve been calling for the past two hours trying to get in contact with someone. I received a gift from my boyfriend but it was the completely the wrong order, He needs either his money back or his order given to him correctly. So unacceptable.
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February 2024 by J G
Refuse to answer the phone. Delivered the entirely wrong order. I received an order for a completely different person and a completely different address. I’ve never seen such incompetence from such a large company. I either need my money refunded or the correct order delivered to the correct address TODAY. Unbelievable.
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February 2024 by HopeWithTrénae
They do not answer the phone. Regardless of business, I believe there should be good phone services for paying customers. It causes a load of stress when you have paid for services and they don’t answer the phone. People shouldn’t have to arrive to the location just to receive service.
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February 2024 by Michelle Phillips
O-M-G…. The presentation toppled with the sweetest pineapples ever. A post operative blessing. First delivery from this location but surely not last.
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February 2024 by Manda
The prices are ridiculous for fruit aSmall basket of mixed fruit2 balloonsWas $70Then, I had to pay an additional $15For a delivery to be made before 2pmAlso, never order the platters they always come warm and mushy thats probably the worst thing you can order from them and they never answer the phones
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February 2024 by Alexander Arevalo
I'm really satisfied with the help I received with my order. I was a bit unsure about some things and was guided thru prices and selection by Michelle. Definitely will place my order agaian!
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December 2023 by Clarence Smith, REALTOR
Michelle was amazing. She provided tremendous service. Order was ready when I arrived. Great presentation!
