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September 2024 by Audrey Trotti
These guys are local, honest, and reliable. Most of all they are very knowledgeable about cars.
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September 2024 by Darilynn McClure
I had the top radiator hose blow on me on Gulf Freeway. Tow & Go moved my Jeep to a safe place so AAA tow truck driver (Marcus) could take me and my Jeep to a shop. He was so awesome! He took me to the AAA approved shop - Downtown Automotive. Understanding that I was on my way home to NM in time to make it there to go to work, he jumped on the project. He made 4-5 phone calls to get the part there that day. I called a friend to get a ride back to my son's house. He gave me an estimate up front and called me with an update. When I got there the next morning, it was ready to go. I am now back home safely and so thankful for the excellent service that they provided me. Thanks for great service.
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August 2024 by Iain MacIntosh
Excellent professional service.
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August 2024 by Lane Llewellyn
Finally, a great experience with a mechanic shop! Thanks Edwin for helping me.
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August 2024 by Linda Patterson
Always a great experience!
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July 2024 by Arah Poole
Great customer service! Pat is always very helpful and knowledgeable about cars. I always come to Downtown Automotive. The owner Mark is also helpful and knowledgeable and I feel like I’m cared for when I bring my car in.
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July 2024 by Alex R
Pat took the time to discuss my car's issue. He never seemed rushed despite us both knowing this should be a fairly quick issue to resolve. I found him courteous, respectful, friendly, and the charge was reasonable. I will come back.
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July 2024 by Danny Dana
AutoZone sent us here for a broken battery terminal, 4pm on Friday, as you can imagine, we were not hopeful. Pat received us with a smile, he advised that his mechanics were out on a late lunch but if we could wait, they should be able to take care of it quickly. The owner Mark was also welcoming. The mechanic came in 15 minutes after we got there, worked on our vehicle right away, and was done in 5 minutes. What an amazing experience , thank you!!!
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July 2024 by Nisha Pooh
I can’t comment on the physical labor but the customer service is below a 1 star.
I called and explained my concern regarding my vehicle and the fact I’m not a Houston native. I specifically asked the associate if they were full and busy that I’ll pass due to my limited time schedule. He says it’s not a problem. He can’t diagnose my vehicle over the phone but he urged me to come in and he’ll handle it.
Once I arrive a girl approaches me. Tells me they’re short one mechanic and can’t get my vehicle in. I explain to her the same situation. She just gives me a blank stare. Once asked if I can speak with the associate that I talked to prior to my arrival she tells me he isn’t there and the owner comes out. Tells me my vehicle is known to have tons of issues and I need to find a less busy shop.
His delivery and tone was very distasteful. I feel like my business was rejected because I have an American made vehicle. I wasn’t looking for same day service. I was looking for a trustworthy and reliable business.
I’ll never recommend this place.
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June 2024 by Dave Connell
Great shop. Very honest know what they are doing.
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June 2024 by Don Cavanaugh
Always a positive experience at Downtown Automotive. I won’t take my vehicles anywhere else.
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June 2024 by Lauren Morris
I have visited Downtown Automotive twice now for car trouble and routine maintenance. They are always so helpful, quick, and most importantly, honest. He does a great job at explaining the issue with my car and never tries to sell me anything extra, which I really appreciate! I will always go here for my car needs and I recommend them to anyone!
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June 2024 by Beth Cunningham
Downtown Automotive always does excellent repair work at a fair price. They've been my regular auto mechanics for three cars for 18 years and always treat me right.
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June 2024 by Cole
Very meticulous shop you can trust to do the job right. Highly recommend. They are currently working on my 1980 Toyota Truck.
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June 2024 by Piper Brown
Pat and Eli were extremely polite and worked on my car FAST! I've never had a mechanic get me in and out that quickly. I needed a new battery for my 2013 Toyota and they took care of me. Good business! I'll definitely be coming back.
