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June 2024 by ITS PETTY TIME IPT
Where do I begin, I booked this hotel for my bday trip and they had just experience a storm .. due to the storm no phone service, no tv and then no HOT WATER! … then the pool was under Renovation which was not stated on the website .. now the setting of the hotel cool, but nah I wouldn’t go there
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June 2024 by Maksim Jankowski
They Cancelled my reservation and my coworkers without our notice and it’s taking them 15 minutes to answer a phone. I have never had an issue with Hilton property taking soooooo long to answer my phone call.Miserable!Just bad service.Answer the phone!!!!!!!
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May 2024 by Alejandro A
Wonder stay, recommended 100%
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May 2024 by Jazz Pfaff
Carlos at the front desk gave a great first impression & took very good care of me! Kudos to him! Hospitality was definitely 10/10. The rooms are average but clean. Wish there was a better view from the hotel but it is still in a good location close to downtown.
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May 2024 by Chase Carter
I came to check in at 4pm on a Monday, and we weren’t acknowledged at all which is probably the worst thing ever in any customer service related experience, what made it worse was that it was about 4 people standing there. After about 5 minutes I was finally being checked in, went to the room on the 4th floor, as soon as we walked into this corner suite that had a balcony we were smacked in the face with the worse smell of cat urine or cat spray, it was so horrible. Grabbed my stuff and went downstairs to inform the front desk. The gentleman that we told was unmoved, unbothered, and unapologetic, strike 2 for me. Didn’t say “sorry let’s make this right” just said would you like a king or a double queen? The 2nd room given was fine, I guess and luckily my stay was only two days. The tv only had about 10 channels that worked during my stay, we didn’t have any washcloths in the bathroom and had to ask for them, the gym literally said it was 82 degrees in there, and the pool was closed, the hotel hobby is beautiful, parking is a little strange with all the cones/barriers and it’s $10 a night fyi. Overall I will NEVER think about staying here again and will tell everyone I can to NOT stay here.
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May 2024 by Toya P.
Thank you Samantha for going above and beyond to make sure I was comfortable in the room that was provided. I’m truly grateful for you as traveling all day and not having a tub for relaxation can make a trip ruff. Thank you LaShay for checking in on me as well and for allowing me to utilize your pen for my class. I’ve been a Hilton member for many years and love every minute of it from the cookies to the water to the amazing rooms and service. Just wish that members got free parking and that the lazy river was open.
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May 2024 by Honesty Birt
Great stay at the Double Tree. Carlos gave great customers & was patient. The staff was super friendly and attentive.
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May 2024 by SARIAH
Carlos at the front desk had amazing customer service! Really made a difference with my experience!
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May 2024 by Kobefromdasouf
Great n AMAZING
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May 2024 by Mya
Staying there starting tomorrow. Thus far the customer service is horrible; transferred several times for a simple room selection inquiry & RSVP at the onsite restaurant for myself & colleagues, still no answer & dismissed by the agents. As an Honors member, this is discouraging.Update: Front desk is attentive. There is some conflicting info on amenities. If you fly in, there is understandably no shuttle service, if you rent a car be prepared to pay for parking or Uber/Lyft everywhere. They advertise complimentary shuttle service within 5 miles… but it’s not available for another month. ~Dr. Williams.
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May 2024 by Jaylon Heard
Carlos was great and went out his way to help us.
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May 2024 by Saddie Nicole
Hotel was very upscale and clean . Carlos at the front desk provided great customer service ! Highly recommend.
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May 2024 by Lashaee Sanders
Good hotel smells good
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May 2024 by Amanda Lemus
Anyone wanting to book this place beware. A girl drowned due to their negligence on wiring the pool pump. Do your research before booking here....This is why the pool has been closed.
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May 2024 by Alex Gutierrez
Just sad too see what is happening in the news about this hotel where they couldn’t take responsibility