Discount Tire

Most Recent Comments

• April 2024 by Emily B.
  We were on a trip to Florida and got a nail in our tire on the way and our tire was leaking pressure. Toyota Dealerships were quoting us over two hour wait times. Called this location and they were able to help us and have our third party insurance take care of the replacement fee. Only waited a little bit and they got us back on the road within 30 minutes and a new tire on. Customer service/service techs were a 10/10. Thank you so much for your help!
• February 2024 by Travis Cover
  This location was quick and efficient. The advisor gave me multiple options to make the best decision!
• January 2024 by Alexandria B.
  Had a nail in my tire and the pressure was low. I usually take my car to the dealership for everything but called Discount Tire before work to get an estimated repair time. Pedro was very patient with me as I asked a few dumb questions and he also answered the phone and told me what to do once I arrived at the place. I got my tire patched up and refilled (is that the correct term? lol) in about 30 minutes and I couldn't be more grateful. I will definitely return! I also want to point out that I mistakenly went to a nearby place because it's right on the same road and I immediately left because there was no one there to provide customer service. I went inside and was alone, I even called the business line while I stood inside. None of the employees came to help so I can further vouch for the amazingness that's at Discount Tires because I left that other place and was immediately assisted when I arrived here.
• December 2023 by Edgar M.
  I've been to a few Discount Tires BUT THIS LOCATION IS THA BEST!! The staff is amazing & extremely helpful! I built a strong relationship with the staff to the point that I will no longer go elsewhere BUT HERE! Don't hesitate to visit them, because they WILL NOT DISAPPOINT!! A++
• December 2023 by Priscilla Rodriguez
  As a girl, I tend to feel anxious when it comes to dealing with any type of car maintenance as I get worried that I will be charged more than what is necessary. I ordered some tires and rims online and scheduled an appointment for this morning at 9:30AM. I made the appointment early because I figured that car places are typically busier on weekends, so I just wanted to get it out the way. Niko called me before the appointment and kindly informed me that my delivery was slightly delayed but that it would be arriving within about an hour or so after. I really appreciated that he gave me the heads up so that I wouldn’t have to sit around waiting at Discount Tire for longer than what was needed. Niko called me when the delivery arrived so that I could start heading my way over there. As I was parking, Niko saw my car and was already walking out to greet me with a smile which made me feel so welcomed. He told me what was going to be done and gave me an estimate for how long I’d be waiting. As I was waiting inside, Kyle offered to help clear up my trunk area to make room so that I could keep one of the tires as a spare which I had never been asked before and I thought it was very considerate and made me feel like I was truly being cared for. Kyle also let me know about a place nearby that offered alignments and he gave me a coupon and wished me a happy weekend. I was in and out in less than 15-20 minutes, when I was sure I’d be there for at least a few hours. I know this may not seem like a big deal, but it meant so much to me that the gentlemen there all spoke to me with such kindness and respect and never once made me feel silly for not knowing certain things and for asking questions that I’m sure they considered as obvious. I felt like they genuinely made an effort to make me feel comfortable and confident and it felt like they had that sincere desire to help me to the best of their ability. They didn’t need to clear out my trunk and place a tire there for me. They didn’t need to recommend a place that offers alignments. They didn’t need to provide detailed information on the services provided. It could’ve very easily been a simple transaction for them but they truly went above and beyond and I will definitely be back for any tire-related needs. Thank you so much Niko and Kyle!!
• November 2023 by Bincy Sabu
  I have used Discount Tire in the past for tire pressure checks, tire patches, repairs and I've always been taken care of well. This particular location however, stands out with their top tier customer service.One time I needed a tire repaired but had limited time to spare because of a doctor's appointment to get to. The gentleman checking my tires told me it was unsafe to leave without repairing it now and was able to take care of it all within 20 minutes - and I was able to make my appointment on time. He understood my urgency and was kind enough to accommodate me.Because of the customer service I have always received here, it was only natural that I reached out to them when I was struck with the unfortunate event of having all 4 wheels of my car stolen. It was an exhausting day dealing with police, insurance, and my apartment complex, and I felt like I was getting nowhere. But every conversation I had with the guys here at Discount Tire felt more productive and solution oriented. Aaron was extremely helpful in selecting wheels and tires and answering all my questions over the phone to compare quality and price.My original plan was to have my car towed to discount tire, but my insurance was being difficult about covering the towing expense since there were no wheels and it would be a special type of tow. Aaron was kind enough to talk to management and get approval to bring the wheels to me and install it instead. Aaron and Pedro came to my location and installed the wheels, all within an hour. I know this is not a service they normally offer, but they went above and beyond for me during a time of need and I am forever grateful. Thank you Aaron and the rest of the team who answered the multiple calls I made that day and assisted in getting my car functional again. Discount Tire has been the place my family and I have gone to many times over the years, and this is another testament to why we stay loyal.
• November 2023 by Chas Bickel
  Great location everyone is friendly and service is awesome. Ordered 4 tires online set an appointment, tires were changed and I left in 30 minutes. Will definitely come back again.
• November 2023 by Jessica W.
  Needed to replace my old tire. Came right in, everyone was super friendly! Devin really helped me out. Quick and respectful. 10/10
• October 2023 by Scott Harper
  I came in for 2 tires and to repair a third. Without communicating with me. Discount Tire elected to replace the third tire instead of patching a screw hole in the middle treads. Took all day to get the replacement tire. Store never reached out to communicate with me. I came in to pick up my car three hours after dropping it off to be told it wasn't ready. I had to call four hours later to find out they finally had the tire. Came in more than half an hour after that and my vehicle was still not serviced. In my opinion, employee baldfaced lied about phones being out of order to excuse reaching out to me. Other employees seemed to be able to use the phones just fine. This is not the level of service I usually get from Discount Tire.
• October 2023 by John Terry
  This was my original 5 star review:"Killer service got me in and out in 30 minutes at 5pm when it was packed. Ryan, Aaron, and the boiz are best in class."I wrote that as I was leaving the parking lot. I've come to Discount Tire for 15 years, as has my whole family.Here is what happened. On Tuesday, I got a flat in my rear passenger tire. I brought it to discount tire and had them change it because it was too bald to patch. I was pleasantly surprised about how quickly they got it done for how busy it was, thanked them, and left. On the way home, I noticed my brake pads resistance felt soft and like I needed to slam on the brakes for them to work. I have never had break problems before, so I was unfamiliar with what that meant. The next day, while I was driving, the check brake light came on. I asked ChatGPT what might be the issue, and it told me to check the brake fluid, which was low, so I put some new fluid in and the light turned off, and the brakes firmed up. The next day, I walked into my driveway and noticed the rear passenger tire was leaking something. I went over, and the brake was leaking fluid. I called Discount Tire. The manager there was immediately defensive, claiming there was no way it could have been their fault. He then told me I needed to take the car to his shop to have the brake looked at, where his shop proceeded to tell me it could not have been discount tires fault and that they have no liability. His reasoning for this was because there were no visible marks on the drum. Admittedly, I know very little about drum brakes, so I accepted what he told me. I checked ChatGPT when I got home and got this:"Not necessarily. It is possible for them to have caused a brake fluid leak without leaving obvious visible damage or marks on the brake components themselves.Here are some possibilities:If they kinked or cracked a brake line, it may only start leaking once the brakes are applied and pressure builds up, so there wouldn't be any obvious damage yet.If they introduced contaminants into the fluid or didn't bleed it properly, that could cause internal damage to seals that leads to leaks without visible damage.If they bumped the parking brake cables out of adjustment, that could overheat the brakes and cause a leak in an already worn caliper seal that looks intact.Even a small nick in a rubber brake hose could start leaking once flexed or pressedurized but not show clear signs of damage.So in summary - no, visible marks or damage on the brake components is not a definitive requirement for them to have caused a leak. The timing and circumstance points to something they did during service being the precipitating cause, even if the actual point of failure isn't clearly visible. Hopefully they'll work with you on a repair given the situation."Again, I'm not a mechanic, so maybe I'm wrong. What I do know is that as someone who has given thousands of dollars to Discount Tire, for them to not even acknowledge how the timeline strongly suggests that they at minimum, accelerated the damage, Its time for me to find a new tire shop. This is unfortunate given their great prices and location but I can't bring myself to do business with them again.You probably won't have a problem; just know that if you do, Discount does not have your back.
• October 2023 by Gisela
  If I could rate zero stars I would! The customer service at this location has become deplorable. They do not return your car in the same condition that you took in. Tire air vale’s covers seem to not exist when you purchase your new set of tires. Bought several tires and for some strange reason they don’t care to place new or your old air vale covers! And good luck if your car has hub caps because they seem to lack the knowledge in how to propertly place one back, they must kick them on because they will break them and crack them to make them fit. If I could upload pictures of before and after I would. Not once but twice have I had a tire replace and had the hub cap broken or crack due to being placed forcefully. Lasty, when you call them and explain your concern they could care less all they say is I’m sorry.
• October 2023 by Ron B.
  Cuddos to Aaron & another young employee. Staying at a hotel across the highway & had my wheels & tires stolen off my vehicle. My son went there, bought new wheels & tires & Aaron & another guy brought over 4 new wheels & tires & installed them right where the car sat in the parking lot! Thank you guys! Great job!
• October 2023 by Nicole Johnson
  Stopped at discount tire due to feeling my car was unbalanced. Ceasar rushed over and tended to my tires right away. He was very informative and let me know which tire was low and surgeryed to make sure there was no nail in that tire. Really appreciative.
• September 2023 by Eric Zenin
  Loved . There is a full story. I ordered my tires over the phone around noon, and they called me when they got them about 5 pm. I'm showing up at the store at 5:15 pm. 20 minutes later, everything is done. Personally, I am a very picky, experienced technician. I would say this technicians, they know what they are doing. Fast, reliable service. Highly recommend 5 stars
• September 2023 by Arash Asgharian
  Customer service at Discount Tire is extremely lacking. I've used their services multiple times, and on each occasion, their pace of work has been notably slow. Just yesterday, I visited their establishment solely to have my tire pressure checked, but I found myself waiting for an extended period. Despite noticing employees on the premises, when I approached them for assistance, they seemed disinterested in helping. My attempt to engage with the manager in the red shirt also yielded a dismissive response – he simply stated that I had to wait if I required their assistance. It's disheartening to wonder about their customer-centric values in such situations.