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September 2024 by Dawn Alcala
The ONLY reason I gave 2 stars and not one was the guy charged me only $20 for tire lock instead of $50, mainly because I STRESSED to him I've ONLY been to discount tires and I didn't realize I had to make sure they were putting the lock back etc,... Either way, so I call on a Wednesday at 1:30pm because my run flat tire is got a chunk in it, they didn't have the tire in stock so they were going to order it, guy said he'd have it there by today and would call... 6 o'clock rolls around and I figure they didn't get it, okay so next morning I realize it's worse than I thought so I can't go to work on it (I work less than 5 miles from my house) so I call at 7am and yes they have the tire... Truly makes me wonder WHEN it arrived but whatever right? So I go in to get the tire replaced and that's when they inform me that my actual tire lock is missing, then they put the tire on the FRONT even though they have a literal sign in the building saying that when they replace a new tire they put it on the back for reasons, they didn't check ANY air in ANY of my other tires either... I went to Discount on Westheimer to get that fixed AND he reset my tire light no problem...
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September 2024 by Brigitte Robayo
Those guys were FAST and EFFICIENT!! I am extremely impressed with how fast I was taken care of and my tires were changed! From the moment I walked in they were friendly, attentive, and took the time to explain what was going on.
Axel was the one to help me. I mentioned to him I was on a time crunch and only had 30 minutes and he said he’d make it happen— my car was ready in 20 minutes! I will definitely be coming back to this location!
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September 2024 by Jessica Rivera
I arrived about 12 min before my appointment time and they saw to me right away. Much shorter total wait time than I was expecting! Friendly staff. ?
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September 2024 by Charlie Cleveland
This was my second time coming here because I had a good experience the first time... This time I dropped the car off to replace 1 tire. It was in the shop and done in an hour which is satisfactory, wasn’t displeased about that at all. The problem was when I got dropped off to pick it up I came back to some type of grease on my door handle and door. It wasn’t a crazy amount but it wasnt just dirt. When i went to wipe it off it just smeared. it was stuck on the paint. I had to take it through a car wash this morning to get it off of there… maybe I’m crazy but I feel If you get crap like that on a paying customers paint you should clean it up. On Top of the silicone or grease or whatever it was. the valve stem cap is now gone, and the lug cover caps are gone.
The tire itself seems good, no complaints there. but needless to say, I’m pissed with how the car was returned to me.. Just a lazy, careless, and sloppy job. A blatant lack of respect for someone’s property and y’all lost stuff that I have to order now.
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August 2024 by Michael Nguyen
Waited 15 mins for air pressure check. No one came to acknowledge me or anything. I just sat there and no one came. I saw many other stuff doing things for other ppl and was completely ignored. So I left without getting any help.
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August 2024 by Dosbol Aliev
Guys are ignoring customers. There was a huge line for tire air pressure
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August 2024 by Angel A Romero G
Excellent service from the staff. I had not even entered the store when someone had already approached me to ask me about my requirements, very friendly and very good service and everything very fast and efficient ??
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August 2024 by Allen Robinson
Thursday I came in at 4:40. Eric approached my car and I told him I needed a tire rotation. He asked for my phone number and set an appointment for 4:45 saying it would be about a hour and 30 wait. I was like ok I’ll go to another location. I came back at 8:02 AM Friday and Eric approached my car again. This time he doesn’t ask for my phone number and assures me it will be around 9:20 for my work to be completed. There’s about 3-4 people ahead of me. I wait. People started showing up after me and it’s about 9:15 and my car still has yet to be touched while people that showed up after me was already getting their cars returned. Turns out they were making appointments for people upon arrival like they did with me Thursday when I pulled up. I was forgotten. I asked Eric what’s the status and he told me there’s 4 new appointments ahead of me so they had to open a bay to have 3 guys work on my tire rotation which only took them 10 minutes and 43 seconds to complete (yes I timed it).
They need to stop creating appointments for pull ups because it’s almost as if they are creating preferential treatment for who they want to prioritize for service
How ridiculous…will not recommend this location.
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August 2024 by Denis Fitzpatrick
Good service
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August 2024 by David Dante
Great job
Need to fill the water cooler.
Empty 2 days in row.
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July 2024 by T Wei (モニカモナCAR)
The guys filling up air is nice and even gave me a cap that I was missing.
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July 2024 by Adamaris Medrano
Super great customer service! Christian answered my call to set up my appointment and Miguelito took care of us in store! Everyone was very kind and welcoming :)
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July 2024 by Michael W.
The website's wheel visualizer stated the wheels would fit on my car, but they were not wide enough. If Tino, Manny, or any of the other employees are able to fit a set of wheels/tires that'll properly fit on my car, then I will gladly change this review.
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July 2024 by Dina
The worst store I had an experience, I had a flat tire with an old woman, instead of fixing only the associate was selling new tires and I accept if you can get me done after 30min (eventually front tires need replacing after 5 month) but as long as he deliver me the car after 30 min with confirmation time fixing the time same time replacing as well, 25min and my car not pull yet I stopped ok, give me my keys and
do not promise clients something you will not do it just to sell tires and she is a woman she will be fine
It’s not
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July 2024 by Constantine Koumantos
This place has a quick turnaround on your vehicle
