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June 2024 by Evelyn Lewis
I had a terrible experience at Discount Tire today. Despite their pride in offering free tire pressure checks, I ended up waiting in line for 45 minutes with only two cars ahead of me, and the line wasn’t moving at all. Resulting in me leaving this location with a nearly flat tire. (Unsafe) Unfortunately, no associate greeted me or provided any updates on the wait time.
This is disappointing because I’ve had a good experience at this location before when I got a tire replaced, and it’s very close to my house. I hope they address their service or staffing issues soon, as this visit was quite frustrating.
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June 2024 by Sugey Zamora
I drive a 2023 Nissan Kicks and a pop up on my car screen showed that my tire pressure was low on the passenger back right tire. Now, this is not the first time it has happened. The first time I went was when I was with my husband and it was the front tire left of the drivers seat. Very nice gentleman checked it and informed us the tire had a nail and they patched it easily and went about our day. So I assumed the same solution was going to happen given the first experience. Mind you, I came by myself this time. Another gentleman assisted me and checked my car and I asked, does it need a patch or do I have to get a new tire? He said “I can’t really tell we have to inspect it more.” I was a little confused given then first experience the gentleman knew right away and was able to answer my question. He then informs me I need new wiper blades, that I have to change them every 6 months. I said yes, because even though the pricing was debatable, in my head I think it’s what my car needs and I want to maintain it nicely. He then comes back from inspection and says the nail on my tire is in a red zone and that I needed to replace it. He shows me prices and tells me they don’t have my tire in stock, that we’d have to order it for later in the day because the tire was uncommon. For one tire he was showing me prices of $151 and $217. I thought it was a little overpriced and so I contacted my husband and my dad and they got suspicious and suggested I just put my spare tire and they were gonna go somewhere else to make sure I wasn’t I guessed being haggled. My dad took it to a mechanic and they were able to patch it without a problem so now I’m very disappointed. My husband and my dad have been to discount tire and they were always offered a discount and have a great experience but when I show up they don’t offer it and want me to spend more money it also seemed pretty sexist in a way. At least from my perspective.
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June 2024 by M Jenzarli
Thank you so much Ismael. 10/10 customer service. I went from having a horrible day to leaving with a smile on my face. Fast service as well. Thank you so much :) Highly reccomend this location.
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June 2024 by Quoc Nguyen
Used to be great customer service. The staff was just chilling and wanted me to wait 1 hour for Tire Rotation and balanced after I denied the windshield wiper. He told me only $14.99 and came out $43 dollars to change it Going different Discount Tire.
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May 2024 by Shari
Wonderful staff especially Delaney , he helped with our tire/wheel issue . They are so professional and helpful at this location . Thanks guys!!!
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May 2024 by joe far
Today I want to ad air to my tire they have free air check you know that’s a way to get you inside and sell you tire and that is not a good practice I asked the manager could you put my spare on my truck and sell a new one I pick it up next day he said waiting time is one and half an hour
I went some other place and they did for me but not discount tire I never go back to discount tire from now on. I bought lots of tire in 30 years from discount tire I have 9 trucks for my busines. Good by discount tire I go wher they treat me like you use to do.
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May 2024 by J O (docj)
I got YET ANOTHER nail in my tire, and Discount Tire were fast and efficient at getting it fixed. Highly recommended.
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May 2024 by Michelle Larry
Came to get the air in my tire black man tells me they can fix the tire for free white man with glasses short on the heavy side comes out and says he can’t. But you want me to buy a tire
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April 2024 by Tony Green
Michael the front clerk is always professional he help me twice in a bad situation. ?
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April 2024 by CND P
Great service! My tire was patch for free in less than an hour. Staff is really welcoming. My special thanks to Ismael for his kindness, and honest technical support for my upcoming new tires. I’ll be back.
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April 2024 by Bugatti Bri
Michael is awesome! I was so frustrated and he quickly put a smile on my face. Great team and clean environment. Thank you!
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March 2024 by M K
Andrew gave us a great experience. He was working the front counter. He listened to me quite a while while I vented about the horrific month I was having. He took care of us without me having to provide any information. We were in and out within a relatively short time. They were very efficient. I really unloaded on the guy. He kept a great attitude and listened to my complaints about life while providing a professional standard of service. I wish I could get the same experience elsewhere. He deserves a raise and a promotion. We are a hard luck case. Thank you, Andrew.
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March 2024 by Dan Dearwater
They left my truck unlocked with my tools exposed in the back of the parking lot. Did not contact me when they finished changing tires to add insult to injury, increasing risk of theft.
I expect they would take more care of my property when in their care. The consequence of the tools being stolen would have been personally devastating to my business.
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March 2024 by Mike Tran
Nick was very helpful making sure I got the exact tires and fitment needed for my car, the whole staff was friendly and all was eager to help. You guys have a great team here and would recommend anyone looking for help with tires to come see these guys.
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March 2024 by Phung Nguyen
It is that time again for tire rotation and renew the guarantee . I was checked in by Alex . He was helpful and knowledgeable about the overall health of my tires. Thanks for helping me make my experience at Discount Tire a great one! ?
