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February 2024 by Antonio Cruz
Got here at 3:30 they told me they would work with me at 4:30 and so decided to wait in the car then they say they skipped me and I say why and they say because I left the discount tire and did not come back I even though I never left and waiting in the parking lot the whole time and none ever came to look for me in the car and not it’s 7 and I’m the last person here and they still take there time
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February 2024 by Brian Parrish
One of the employees picked up a tire on his way home so we could have it first thing in the morning. Thanks
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February 2024 by Dr. Bao Tran
Good service with the cute guy.
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February 2024 by Intellectual
Very courteous, professional and great Customer Service especially returning back to get air in tires and inspected.
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January 2024 by Merari Pena
Great service
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January 2024 by Futurb0und Interior Architecture & Designs
Took my Jeep into the Hobby Airport store for 2 new tires (Sept ‘23) and asked them to put the 2 best of the original on the rear. They did as asked. A few months later my older tires were spent. Took the Jeep into my local store (Pearland) for 2 new tires. They told me my wheel lock was nowhere to be found. I informed them the Jeep was taken to the Hobby location and now it’s missing. They told me they’d get with Jeep and call me to get my Jeep taken care of when Jeep opened that Monday. No one called me. When I called, no one knew the issue.I emailed corporate directly and they had the Hobby location call me. I told them I was forced to drive on ice and in rain since being turned away. I am lucky I didn’t crash. I am a disabled vet. Robert, the new store manager took great care to make sure they solved the issue. The positive effect he’s had on that store are tangible. When they replaced my lugs in Sept, they put “chrome” lugs on my black rims (?!). He replaced them at no charge without me asking. The GM and Assistant Manager are True gentleman. They had me out in about an hour no muss, no fuss. Most importantly, they owned the screw up and accounted for it. Accountability is key.Thanks guys.
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January 2024 by Alondra Vega
Got here at 7:30am and these guys opened earlier just to give me excellent customer service!! Marco was really good help outstanding ?? customer service !!!! Thank you for everything and thank you for outstanding customer service!!!
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January 2024 by Charles Garcia
Tire pressure check in and out 5 minutes staff member very nice
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January 2024 by Julia Curotto
Discount Tires Now Do Wheel Alignments! Although Not Every Store, Yet. This Location Is 1 Of 3 That Does Wheel Alignments And This Was The One Closest To Pearland. Chris Camacho Was My Technician And A Professional And Knowledgeable Young Man Was He! I LOVE Discount Tires! Every Associate At Every Location That I've Used Have Always Been Professional, Personable, And Knowledgeable. Thank You Discount Tires And Chris Camacho!
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January 2024 by Creeper Gamer
Waited 20 mins for no service ?♂️
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January 2024 by F M
Very respectable, knowledgeable and very helpful.. the only thing is when u pay ahead of time and set a appointment you usually still have to wait . But overall good place to get tires!! Fast service at times but best place to get tires!!
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January 2024 by Zoobilee 25
I needed air in my car tire on a Saturday evening. I arrived 30 minutes before closing. I pulled up to the air pump machine and let an employee know that I needed air in my tire. He claimed that he was busy and that he was gonna let somebody know that I needed air. I waited for 15 minutes and nobody came to put air in my tire. So I called the Store and spoke to the Manager on duty. He claimed that he could see me on the camera and that somebody will be out shortly to assist me with my tire. I waited another 15 minutes. I seen 3 Employees walk right pass my car without acknowledging me. Terrible service. They basically wasted 30 minutes of my time so I ended up leaving. I was not satisfied. I will not be returning back to this location. I will continue going to the Pearland Parkway location where they always have people outside attending to cars that needs air in their tires. This location needs to get some pointers from them.
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January 2024 by Daniel Chai
Robert was an incredible help and very friendly. Wonderful customer service.
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December 2023 by Robin Uresti
Just stopped in for air and the young man putting air in everyone's tires was very friendly and pleasant.
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December 2023 by Joe Wilson
Well so much for appointments. My time was 1:00 and it's 1:30 and they still haven't started. When asked they said that appointments just cut the wait in half. So if they are running 3 hours wait then with appointment it's one and a half hour wait. Seriously? And I've given them my exclusive business for about 30 years and many vehicles. (Edit: still waiting 45 minutes later)
