-
March 2024 by Kryssie N.
ive been here for 2 hours!!! they took my car into a bay an hour ago. i got my invoice sent to email 45 minutes ago & STILL i have yet to get my car! why?! ive watched several cars go in and out of the first bay but my car is taking forever! according to the invoice all it needed was a repair. i dont get it. the location nearer my house never takes this long. update: i finally went and asked when the car would be ready. it was just sitting there ready to go & no one bothered to let me know.
-
January 2024 by Joshua Christoffersen
The staff was great and very helpful, got me taken care of with any hassle.
-
January 2024 by Cherie Chalk
I went to this location (on a Friday - of course - and around 4 pm) as it was nearest to where I work. My "drive flat" tire was 'flat' and not repairable.Max couldn't have been nicer. They did not have the tire in stock, but he found the tire at another location, called the store closest to where I live. He talked with Manny at that store, who ordered the tire, for delivery the next day.Max then aired up the low tire and told me "drive slow, go home, wait for a call and go get your new tire." ?He was courteous, understanding, and professional. If, or rather when, I have tire problems again and am at work, I will return to this store.
-
January 2024 by Zak Benazzouz
Came in hours before close and days before the holiday and was helped by William. Even with the chaos of the holiday he calmly explained what I needed and helped me out so much. I was out of there in an hour. Will come back for this customer service experience. Great job!
-
January 2024 by Sondra “Nanna”
Had a flat. Fixed in no time. Nice employees no complaints.
-
December 2023 by Wendy Hicks
Best customer service really care about their customers
-
November 2023 by Food Respect (FoodRespect311)
Came in to get some new tires and was very satisfied with my experience. I was in and out much shorter than I expected to be. Javier took care of what I needed and he was very helpful and respectful during the whole process. The guys in the shop did a great job too. Very professional and speedy, especially on a Friday before closing time. I was skeptical to get the warranty on my tires (again), but after the guys found ANOTHER nail in my already patched tire, I was able to get my third tire for free. Take my advice: don’t pass on the warranty. It’s definitely worth it. Especially in this city. I will definitely be back for future services. Thanks again, Javier.
-
November 2023 by Joe maldonado
Yet another fantastic visit! Undoubtedly the top discount tire spot on the east side of town. Huge thanks to FIDEL and JONATAN R.!! Speed and overall experience is A solid 10/10. Highly suggest their online booking – snagged cross climate 2 tires at an excellent price. Grateful for the service!
-
October 2023 by K J
WASTE OF 40 Minutes!The parking lot attendant just flat out ignored me. He went to cars that arrived after me so I left and went to Walmart auto center. Idk if he was hot from carrying all that weight or intimidated by a good looking woman. Either way the gym is waiting for dude.
-
October 2023 by Regina Garcia
I went in to have my air pressure checked. My tire light was on. They checked all four tires not just the low tire and made sure they all had an equal amount of air. Excellent service.
-
September 2023 by Mari
The team that helped me with my tire sensors did a phenomenal job! Johnathon was able to figure out something other tire locations could not fix. I would definitely come back to this location. The place is clean and mostly quiet. Definitely make an appointment before you arrive and get to that appointment early. Also they speak Spanish.Full story: The tire light on my dashboard wouldn’t go away for a little more than a year. (I visited three tire locations but they all said the same thing: it’ll reset by itself.) I figured it was fine to ignore it since my tires all seemed fine. Anyways I was in the area and one of my tires seemed a little low so I stopped by to get the free air check. The guy, I didn’t get his name unfortunately, looked at my tires then said he found a nail in one of them. I told him the issue I had with the tire light and he immediately got a scanner to see if he detected anything. He made sure to double check things but concluded a sensor battery was dead. I didn’t have time to wait for service then so he recommended I come back with an appointment. I arrived thirty minutes early the same day at the time I chose; they saw me at the scheduled time and had me out on time. When I got there for the appointment, Adam (not sure about the name) checked in my car and then went outside to check the tire sensors one more time. Each person was very thorough with checking the tires. At some point Johnathon arrived at the problem where the tire light wouldn’t reset with their device. He initially told me that it should reset by itself but if it doesn’t I should return in two days. I made an appointment after two days because it wouldn’t turn off. Johnathon was at the counter this time and promptly checked my tire sensors again. It took him a little but he solved the puzzle and I was out early! So if anyone has any tire issues that y’all haven’t been able to fix, go here. They go above and beyond to figure out what the issue is and are willing to test out different methods until they get it right.
-
September 2023 by Sequalla Hicks
I pulled into this location because my tire light came on while on the freeway. Once I pull into tire shop the tire is basically flat. The guy behind the counter, Nathan, took my information and created an account. Then he proceeded to go and check the tire. (Mind you I’m over and hour from home. ) He returns and says the tires can’t be serviced because of the thread depth. He went on to pull up tires on the screen, and tell me the cheapest tire is $70. I tell him that I would check where I bought the tires since they are less than a year old. Nathan then asks how much I paid , I tell him I don’t remember so he continues to tell me he will beat any competitors price. I tell him I need air , a patch, something because I wasn’t prepared to purchase four new tires in the moment. he offers no resolution while I have a flat tire but to buy four new ones. I called AAA and they put my spare on. This location is all about selling 4 tires with no humanity. I would never buy tires from a company that’s so inhumane and only concern is sales. The least they could have done was offered to put the spare on for a fee. I wish I could have given this place zero stars…
-
September 2023 by Eduardo
I got four new tires and several new scratches and dents in my wheels. Workers here are careless
-
September 2023 by anthonyruby gusman
If no stars was an option I would of chose that. I had a 8:15am appointment. I waited till 9:15 to ask why my truck was still parked and hadn't been moved yet. He looked into it and said I'm not sure why it is not done yet ill have them get it next. At 9:22 My truck was finally moved in to a bay. At 9:32 it is being pulled out and ready. I asked the guy again you are telling me it took 10 minutes to remove all 4 tires locks then rotate and balance each tire and then out them all 4 back on and lock them back up? So i waited an hour and 10 minutes for a 10 minute tire rotation and balance? uhhh yes maam they just forgot to log you in as an appointment. I walked away because unless they have dale earnhardts team in those bays there is no way they did a tire rotation and balance in 10 minutes with locks on the tire. I normally praise this location but these past few visits with them have not been very praise worthy especially today.
-
September 2023 by Jackie Hajati
So grateful for this group of individuals at discount tire. They Go over and beyond to resolve any issue. They are so patient and kind and willing to do what they need to do to help. They walk you through every process with detailed explanations. I always feel confident and safe when using them for my vehicles needs. Thank you so much !