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February 2024 by Sandra Massie Hines
Great attitude in assisting me when I was panicking because my front passenger side tire was almost flat. (I was recommended to come here by US Congressman Al Greens Staff).
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February 2024 by Creole Beauty
PLEASE PLEASE BECAREFUL AT THIS LOCATION.......On February 2, 2023 took my car in for oil change and service at a dealership nearby. The dealership informed me that I had a nial in one my tires.So I immediately took my car to this location to have all 4 that are under warranty with Discount Tire to be balanced and rotated. Now because being deceived at this location before and just as apart of my practice I started putting numbers on my tires as i do to anything that is needing to be replaced on my cars if i can reach it even put a camera that continuously record even if the car is not on to monitor mechanics. unbeknownst to them. But this time the person checking me in noticed one of the numbers on the tires and tried to rub it off , I told him why they were they and to leave it.So after waiting almost 2hrs the guy pull my car up hands me the keys says good to go and turns to leave.Me: well did you fix the nail in the tire.Worker: oh yeah yeah we fixed it never saying which one.Me: which tire wasWorker: the right rearMe: no that's not the tire that he dealership stated on paper that had a nail it.Worker: runs in the bay ask one of the guys come back and say oh it was the right front.Me: WRONG AGAINMe: check the numbers on the tires to find all numbers in the same order that I numbered them. So not only did they not rotate or balance the, but possibly did not repair the nail in the tire. I called the person over that checked me in to show and tell him what happened he was shocked by his facial expression when he seen the tire numer still in the same place it was to poor to because he tried to rub that number off that same tire. He offered to pull my car in and assure it was done correctly, but I wasRunning severely late for an appointment. I should've but had no time to stay and babysit them to make sure my car was done correctly. Needless to say shortly after leaving there my TPMS light came back on again.Took it to another location to be fixed properly needless to say they fixed it correctly but the don't even know I'm aware of how they tried to cover up what this location done. SMH.Moral of this long review is be aware.Resetting a TPMS light on a customer car without doing what should've been done could have resulted in tire blowout, loss of life, etcDO BETTER
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December 2023 by Samurai Golfer
My wife was getting cancer treatment at the med center and she had a tire issue. Jose was able to get the special low profile tires sent within two hours and replaced before the deadline. What a nice young man … very professional and reassuring in a stressful situation.
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December 2023 by Peter McCauley
Great company. I hit a massive pothole and blew out all 4 tires. The bill? 41 bucks. I got "reverse sticker shock." Never had a bad customer experience there, so they are my tire company go-to.
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December 2023 by Viola Moreland
Check tire light was on. Service was polite and quick. He checked and aired my tires quickly.
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November 2023 by Aiar Ghelber
This place has so many 5 star reviews for a good reason. I brought my brand new car with brand new tries that I didn't get from them with a nail in the tire. These guys went ahead and patched my tire right away. It was a busy Saturday and I can't be more thankful.
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November 2023 by Rissa Dee
Amazing crew!! Thank you Juan for getting me back on the road. No, I didn't want to replace the sensors BUT he worked with me and got me taken care of. Always appreciate the service no matter the location. Thanks guys for doing what you do, it's super appreciated ??
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October 2023 by Abigail C.
Randall was very helpful when I came in to air up my tires and even helped my husband when he was taking off my back windshield wiper. Very nice location as well!
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October 2023 by Mike Smith
Quick trip to get air in tires. Line was long but employee was moving as fast as he could. Was able to talk to him for a cople of minutes while he was filling up my tires and he was very friendly. Sent my daughter over there a couple of days later and she had the same experience.Will go back.
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October 2023 by Ebony Stewart
I like this location. Herrera was easy to work with, but everyone is knowledgeable and kind. Dee handles cars with care. Service with an appointment is recommended for convenience.
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October 2023 by Jasmine SkyDancer
Appreciated the complimentary air check for my tires at Discount Tire; the AirVac unit at the Kroger (Kirby @ S. Main) had a damaged nozzle, so no matter how much I tried to add air to the tire - none entered the tire. Total WASTE of $ ?. So I made a beeline to the Discount Tire location the next day. Thank you for offering this safety and fuel saving service Discount Tire ?!
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October 2023 by Jando S.
If Discount Tire was a cult, then consider me its newest member. The business reminds me so much of Les Schwab (#1), a west coast retail tire company with a reputation for quality tires and outstanding service. Folks can freely drive up, get their tire pressure checked and rotated without any upsell or skeevy tactics. I've been so spoiled by all of this that I feel instant deja-vu with Discount Tire. I needed to have my tires inspected since it's been a long time since any work done on my beat up tires. After successfully booking my appointment online, I showed up early and noticed a like that went right out of the parking lot. I managed to squeeze through to eventually find a spot. Robert was the service staff member who came to assist me upon arrival. He was professional, courteous, and pleasant all around. He had me wait in the lobby / waiting area and I received real time updates via text and for when the process was finished, he presented me with a bill for nothing. Zero dollars. After my tires were checked , filled, rotated, and aligned, I paid nothing. And it was all done in about 15 minutes. I fully intend on coming back and will definitely take all of my vehicles here at this location. They not only did a great job but did it with a smile. ____________ (#1) Exhibit A:
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September 2023 by Aurreana Pillow
Amazing service. Amazing team. Very respectful. Herrerra was breath taking! Very helpful very indulged with every customer including myself. They all work together from those in the front to those in the garage working on tires. 100/100 recommend!!
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August 2023 by Fred Royal
Went to get air on my tires due to my tire light being on. The air tech told me he saw a tire in my driver's side rear tire and they could take care of it for free. Made an appointment to come only to be told by a person at the counter the tire has to be in excellent condition by their standards for them to help me. What a waste of time!
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August 2023 by 0rland0 d00m (Michael Lyons)
CHECK YOUR TIRE PRESSURE BEFORE YOU LEAVE THIS LOCATION.All four of my tires were significantly low on PSI. One of which was damn-near flat. (Thankfully I checked not long after leaving.) Upon calling the location the person on the phone tried everything he could to divert fault away from the business.I got a decent price on the tires + labor, but the issue with the inflation of the tires and then being disingenuous is a big deal to me. If you decide to buy from these people, BRING YOUR OWN TIRE PRESSURE GAUGE and use it!
