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March 2024 by Liz
Shady business. Went in to pick up my car while we sort out an insurance claim and one of their tow trucker’s decided to harass me with messages and phone calls. “I’ll let you take it this one time.” Excuse me? You’re not entitled to my vehicle and certainly not my business which you just lost. You don’t pay my car note lol your intimidation tactics are wack. Listen to the reviews, don’t sign any paperwork, and get your vehicle asap from this pathetic establishment.
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February 2024 by Manuel Rodriguez
Not professional, don’t answer calls , try to keep vehicles longer to rack storage fees , horrible collision place .
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February 2024 by Ali Syed
Just got my car released by paying cash and making some cash illegal shady deals going to report them to TDLR have a bunch of other departments investigate this, they're running a shady buisness,charging people illegally,and as a part of DPS I am not gonna let them play me.Wait to hear from lawyers and departments. Everything has been recorded and documented since day one. Also was given a fake receipt with no names.
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January 2024 by O V
I hate this place, PLEASE DON'T LET ANYONE TOWN YOUR VEHICLE TO THIS PLACE .They keeped my vehicle for almost 5 months, made me call insurance a few times because according to them they couldn't get a hold of anyone, not to forget to mention made me pay almost $2,800 on just the rental BECAUSE according to them"the insurance was the one that took long to complete the repairs". And when I got the vehicle the repair wasn't even done correctly to the point that til this day I still have issues with the back driver side door. Cris the town guy from Indigo was great. Very helpful however this company on the other hand was a COMPLETE TRASH, UNPROFESSIONAL, RUDE AS CAN BE. THIS SHOULD BE A BUSINESS TO CLOSE. SPECIALLY AFTER READING A REVIEW AND SEE THAT A POLICE OFFICE SAID TO THE LADY THAT HE DOESN'T HAVE TO SEE ANY PROOFS BECAUSE THIS IS A CONSTANT THING THEY GET CALLS FROM THIS PLACE ABOUT THE SAME ISSUE...
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January 2024 by Mary Lesane
I had a wonderful experience with Cypress Collision. I went in for an estimate for my fender bender and to replace my license plate light. They gave me a reasonable quote. I didn't take my car in for 4 weeks. The quote didn't change. They repaired my fender and replaced the light. My car looks good. They had the car ready within 2 days as promised. The guys, Joe and Junior were very nice and respectful. I would recommend Cypress Collision. I was very pleased with my service.
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January 2024 by JUSTO PAREDES
The worst thieves my truck was involved in an accident. I have no idea why it was taking there but after three days they wanted to charge over $2500 to get it out. Crazy.!!!
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December 2023 by Tony Fernandez
Do not let these people tow your car. They will defraud your insurance company and hold your car hostage.
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December 2023 by Monte Ranshaw
Took a friend's car in she hit a pole on her door had it back in a week awesome job
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December 2023 by Brittny Leal
This company is crooked af they were so pushy & was in my brother's face, my brother said it was weird because he got two flats & there was 3 tow truck right there outta know where & they were in his face trying to get my brothers car.. He's trying to get his car it shows it's closed, someone else was parked there & they were telling my brother & parents that they been trying to get there car it's been a week & that they were so pushy & in that boys face also... So please don't trust theses people they are crooked!!!! Also they give people a card & number on the card is not the right number!
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December 2023 by Kristina Dorsey
Some people are just taught to do absolutely nothing the right way, and these are those people. Absolute crooks all the way around! Do NOT, do NOT, do NOT let your car end up here…and if it does after an accident, have your insurance move it IMMEDIATELY.Our motorcycle was towed there without our knowledge after an accident. We spent the first day at the hospital, and on the second day physically went to the address our “motorcycle was towed to”…the motorcycle was not there. It was located 15 minutes down the street at their “other location” - again without our consent or knowledge.We show up so that our insurance can move it and are told they’ll take pictures and create a profile and send everything over to the insurance by Monday or Tuesday the latest (this was a Friday)…Monday and Tuesday go by and not only was nothing created or sent over, they’re ignoring the insurance calls as well as ours.We have to physically go there again. They said they “took everything apart to get part numbers” on Friday and should have something ready already. I call the guy who was supposed to be helping us, and he doesn’t answer or return calls/texts.I call Wednesday during business hours and he said they sent everything over to our insurance and the insurance said they are going to total it out. I asked him to forward the email he sent to them as I requested before and he said they were having their Thanksgiving Party and he would try to. I immediately hang up and call our claims handler and she laughs and says they’ve received nothing from them, nor can she get anyone on the phone or have had ANY form of communication with them.Shop is closed Thursday through Sunday for Thanksgiving I guess.Monday comes around and now it’s been 12 days since the accident. Already made our minds up that the bike is leaving that shop no matter what that day. We physically go there for the 3rd time and are met with “the owner” at the front desk. He has one sheet of paper with very generic part names and prices that I KNOW he typed up while my husband was standing there. Parts are not even complete. Very thrown together “estimate”. I ask why it took 12 days to come up with this and why has it not been sent to insurance. His answer - “this was done 4 days after the bike got here, maybe earlier” - so then I call him out for just holding onto the bike to charge more unnecessary storage fees and he demands that I get $988 CASH to release OUR bike. $988 was for 14 days of storage. Thats at least 10 days more than when he claimed the estimate was done that it just sat there, and also at this point it was 12 days - so charging for 2 extra days. I tell him I’m not bringing him cash, and he won’t accept debit or credit card. So now we’re going back and forth. After telling him that he is running a shady business, he tells us to get the F out of his shop or he’s calling the cops. I call the cops as well. 2 officers show up, and while I make the effort to show them proof of everything on my phone they say I don’t even need to do that because they’re very familiar with how this place runs and get calls about them frequently.With an officer escort, I’m able to sign a paper to release the bike where my insurance is going to have to pay this crazy rate. Inaccurate information on the document that would have caused further issues had I not been paying close attention.As we are leaving, the owner and his workers confront, threaten, and call my husband a couple of names because he starts his car - which is very loud. The physically get in his face calling him names and making threats, the officers have to intervene.THEY ADD $500 TO OUR BILL, UNEXPLAINED.I apologize for the long read, but I feel that the general public should know about this FRAUD, SCAM, UNPROFESSIONAL, INCOMPETENT place.It’s a trend on these reviews. They’re taking advantage of good, hardworking people and running INSURANCE SCAMS and TAX FRAUD. Don’t waste your money, DEFINITELY don’t let them touch your vehicle, and don’t let them scam you. Protect your pockets.
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December 2023 by Phillip Johnson
Avoid this company at ALL costs. Total crooks, held my car for two weeks claiming parts were hard to come by for a 2009 Jeep and would need to keep my vehicle another two weeks. Had my car towed to a different place that would fix within 3 days. Went to have my car removed and they charged $750 ( Storage based on fictitious delays and tow charge that was never mentioned). Save yourself aggregation, time and money and avoid these crooks
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November 2023 by Jesús Parra Contreras
Worst place ever ever ever! They do not care about costumers. PLEASE MAKE YOU A FAVOR AND GO AWAY BEFORE THEY KIDNAP YOUR CAR. If you have Geico Insurance DO NOT touch that place, they have an Internal fight and we the costumers have to pay for that.Please be careful, once your car is inside the place you are in troubles.I have to re-repair my front bumper because the bad job.This place is the personification of a Nightmare.
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November 2023 by Rachel Smyth
Bit of a head scratcher, had my car towed here after an accident and they don’t play nice with Geico. Held my car hostage, claiming they were owed thousands. Once I hired my own tow truck and paid them for the initial tow and storage, they released my car to me. Had Geico pick up the car from my house. Huge waste of time and money. Probably fault on both sides but wouldn’t recommend this place to anyone.
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November 2023 by Ashley Johnson
Upon arrival, I was greeted nicely and had a very warm welcoming by the workers inside. They worked fast and did my service in a timely manner. Great prices too!
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October 2023 by M Tor
Incompetent drivers with no regard for the safety of others on the road. Caught them twice on my dash cam, swerving around people on the highway shoulder at 100+ mph, not even with the lights on. And the owner is equally incompetent regarding customer service issues. Next time I catch them I'm putting them on the news.
