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April 2024 by f f
I was forced to pick up a package from this location since for whatever reason UPS relocated it to closest CVS store for pickup.
When I arrived there were no signs saying where to pick up from so I just stood by an area that looked like a bunch of boxes were just sitting. Employees passed me without asking if I needed something since I was just standing by a counter for no reason, finally a guy *kind of* asked. Once I let him know it took awhile for him to find my package, he wasn't even listening to me when I I told him what the package looked like. He kept moving boxes around & I saw it & told him but he just ignored me. It got better after I showed him my ID & email indicating I who I was etc. . He gave me a hard time cause there was a different address on the box but the tracking was the same, except the company that sent it puts the usual shipping address on their box. He wouldn't let me have my box & felt like he was toying with me & was very rude! I never had any issues before when picking up my boxes anywhere else , even with my work address on the box. I really hope I never have to deal with that CVS location ever again. I will Never set foot there willingly with employees like that. I even waited several days to post a review cause I was very heated after that exchange. It makes me disgusted that people go out of their way to be so nasty & rude. He needs better training for sure!
I didn't catch his name cause I just wanted to get out there, I was very mad & it shouldn't of had to be like that when I was only to pick up a package.
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April 2024 by Natasha A
Haris is extremely kind and helpful! It’s rare someone will go completely out of their way to help you the way Haris does his customer service is exceptional. What a great dude he seriously takes care of business doesn’t leave anything unfinished or half-done!! Very knowledgeable and hard working.
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March 2024 by Lath
Extremely rude cashier. 5pm cst, 3/13
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March 2024 by R
Harrison provided amazing customer service! Went above and beyond helping us shop, would def come again!
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February 2024 by Windy Valenzuela
This pharmacy has a new manager and pharmacist and they actually care now with great customer service. I was going to switch pharmacies; however, I think I’ll stay now. Give them a chance (again).
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January 2024 by cashe thomas
I arrived at this cvs around 3:00 am on Jan 22,2024 Sandra greeted me. She was so sweet from the time I arrived until I left. She helped me so much with what I was looking for . I was looking for something that relieves itching due to eczema and she helped me beyond measures thank you so much for being so patient and polite! SHE NEEDS A RAISE! I literally got everything I needed . You have an amazing spirit !
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January 2024 by Amina Mejdoubi
A brown girl with short hair had the worst customer service through the drive through! I don’t expect much from people, but if you are having a bad day, just have the grace to be neutral with people, but NOt rude. Do better please.
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January 2024 by Angie Castille
Horrible service. Unless you have an hour to waste, dont bother picking up. Sat for 10 minutes at window without being acknowledged. My insurance requires me to use CVS so I don't have much choice. Never had this issue when the Elgin location was open.
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December 2023 by David Williams
CVS is always top notch!!
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December 2023 by Nancy Ramos
CVS on 402 Gray Pharmacy is always “backed up” which defeats the purpose of being convenient in my neighborhood! Customer services in the pharmacy lacks big time!
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November 2023 by David Willyard
The management is rude and not helpful. Will never return to CVS pharmacy. My advice is to go anywhere else except for CVS!!!
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November 2023 by Courtney Harris
This CVS pharmacy is the worse. Customer service is horrible. Anytime I have a prescription I call ahead to see if it’s ready. On both occasions picking up my daughter’s medication I was told it was ready for pickup and upon arrival I had to wait for them to fill my prescriptions. And the techs are ignorant.
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November 2023 by Angela T.
cvs advertise that they have covid tests but don't say they are not refundable. I had covid and asked a friend to pick up a 2 pac, he instead picked up 2 tests packs nearly $60. I immediately took the unopened back because this was 2 much money, they tell me no refunds but could not give a reason yet they have employees soliciting hard for monetary donations. from now on I will pass.
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October 2023 by Cate E.
I'm not the type of person to review places but I have to say, this is one of the most hostile environments I've even walked into. The lady at the front desk yelled at a customer bc he changed his mind on what he wanted. Obviously it can be annoying but miss girls got a serious attitude problem. If ur looking for friendly people this is not ur place, get prepared for rude stares and walking on eggshells not to piss the girl up front off.
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September 2023 by Megan Jordan
This pharmacy should be shutdown. I had surgery and my doctor called in anti nausea and pain medication. They were supposed to be ready within the hour. I called three hours post surgery and my scripts were still not ready. I asked when they would be ready and they said that they were understaffed and too busy. They filled my scripts right before closing so I was unable to get them till the following day. I went 24 hours following surgery without any pain medication.I’m not sure who I need to report this pharmacy to but this is unacceptable and should illegal.
