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December 2023 by Calvin Jackson
Good customer service nice people I brought my car here three times and every time I get my car back it looks brand new
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September 2023 by Andy Wallin
Fantastic. Quick repair, ahead of schedule, flexible, and great to work with. Would highly recommend and will use again.Services: Painting
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September 2023 by Adina Thomas
I am grateful for Service King Collision they did a great job on my car and got me right and back on the road. I recommend this place for repairs on your cars or trucks, from beginning to end they were professional and talked to and walked me through what they was going to do. I would like to especially give a shout out to Ms. Felicia Hubbard for always staying in contact with me on any updates. Thank you Service King..
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June 2023 by Jasmine R.
I brought my car for a repair and the first time it came everything was smooth. They would call with updates. At that time the Dallas freeze had just happened and they told us we could get the car. We where missing a part that it was just detailed. Not a main part. So we took the car they told us as soon as the part came in they will reach back out to us and give us a update. 2 months passed by and nothing no call no message no email nothing. I came and talked to the front desk and he told me he would take my number and give me a call and there was nothing they could do at the moment because the phones where down. Week passed by and still nothing. I came AGAIN for an update they said they will let the head mechanic know and see if she would find the part. ANOTHER week passed by with NO CALL. I came AGAIN and this time I was more upset. I was like hey i been here before I still yet have to have a update what's going on. Then they told me they couldn't find the part and they had forgot to call and some other lady I'm guessing the mechanic she gave her number and she texted us the next day. We where finally able to bring the car in for repair and for them to but the pieces my car was missing. They also forgot to put a lug nut on my right hand side wheel. Again I had asked the gentleman to please relay the message to the mechanics. I come to pick up car and I had to tell him AGAIN about the lug nut and he was like "let me go see about that" the fact that they didn't check that I had one lug nut missing is crazy. They need better service. Do better service king.
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March 2023 by Howard Solomon Jr
This place is extremely expensive and the customer service sucks. I took my daughters car there and they quoted me almost $13,000 for drivers side fender damage. I took it to ABS Auto Body Specialists and paid less than half. I won’t be returning or recommending to anyone!
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February 2023 by Paul Nick
Service King did a fantastic job, finishing 3 days early. Truck looked brand new. I will definitely be using these guys againServices: Painting
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February 2023 by MrRaulArriaga
Great customer service and amazing attention to detail it truly feels like my car never got into any accident. Would def recommend
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February 2023 by Abraham Lazo
Nilson provided me with great customer service and took care of my car in no time. There is no such thing as back order parts for him. Thank you once again to you and your team.
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February 2023 by Danny Hernandez
It was a cold Saturday morning when I got the munchies and decided to take my happy self to McDonald’s on Fairbanks and 290. Leaving the establishment I accidentally hit a pole. Took my vehicle to Service King down the street and I am so glad I did! Nilson took care of my vehicle and provided with me exceptional customer service! The communication was stellar and my vehicle was back to normal in no time. If you are looking for a body shop this is the place!
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February 2023 by Amanda Beauchamp
The staff here is knowledgeable and keeps you informed throughout the process. The paint color and body work is phenomenal. You could tell the employees are in a great environment and love their jobs. I will be a repeat customer and return to this location.
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February 2023 by Alejandro Bravo
Brought in my wife's Honda CR-V for some repairs, and it came out looking just like new. Very friendly and helpful staff, will highly recommend to friends and family. Also appreciated that they were bilingual.
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December 2022 by Melissa V.
The first time they did a service on the right hand side of my vehicle everything went smoothly. Then, a few months later they did the exact same repair on the left hand side of my vehicle. However, they left my vehicle with parts that did not blend in with the rest of the car and refused to go back and fix it or do anything to attempt and make it blend in.
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October 2022 by joey arellano
I had my red 2019 camry dropped off for work and man when I tell you they did an excellent job they went above and beyond. The service was amazing and the car turned out amazing looks great 10/10.
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October 2022 by Briankeith Breaux
I bought my vehicle to service King to be repaired after I was involved in an accident. Overall the initial process was very easy. People were friendly at the place and they kept me informed throughout the process of my vehicle being repaired. Only a couple weeks after picking up my vehicle, my front bumper that was replaced started coming off. I also had an area of paint on my bumper that was already peeling only a couple weeks after the repair. I could tell that the bumper was a low quality part. I bought the vehicle back to them so that they can fix it. The guy told me that one of the screws came loose and they fixed it. As far as a poor paint job, they did a terrible job “polishing it up”. Then told me that if it wasn’t good enough, I could leave the vehicle and they could repaint the bumper. However They would not be able to provide me with a replacement car in the meantime although I am only in the area for work for a few months. Only a few more weeks after the bumper was “fixed“, it started coming loose again. I would definitely not recommend service repairs here. Customer service is great but if the quality of the work and parts does not match the customer service it is pointless. Totally unsatisfiedService: Body & Trim
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October 2022 by J Manuel
My vehicle was delivered one day before I was told it would be ready. The team is courteous and professional. From end to end my experience was great. Communication was excellent and the team at the Fairbanks location really takes care of their customers .Service: Body & Trim
