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November 2023 by Maria S.
I had an appointment to purchase two new tires. I recommend you make an appointment. I was told my car would be ready in between one hour and one hour and a half. It was ready in about an hour. One of the reasons I'm giving five stars is because you can't take honesty for granted. I had taken my wallet out of my purse and put it in the front middle compartment. I had forgotten to put it back in my purse. Everything was in my car, including my wallet with all the cash in it. The cool thing about getting tires at Costco is that you can go to the food court to get something to drink and/or eat while you wait. And finally, you can also go shop for superfluous stuff though you just spent a big chunk of money on tires.
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November 2023 by alice c.
as multiple people have said, SLOWEST service ever. i checked in at 10am right when they opened for tire balancing. since i was a walk in, they told me they had to squeeze me in between appointments. but they also said i was 1st in line. it’s now 2:30pm and i just called to check what the status is and they are still providing vague, unclear answers. i asked at 11:30, and now 2:30 and the answers have been “i can’t tell you what time it will be done.” but you can’t even tell me if it’s being worked on?? they make it sound like making an appointment is the only way, but based on other reviews that doesn’t even help. so just don’t waste your time here
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October 2023 by DJ
Service is slow and phone service is unprofessional they claim they don’t patch Pirelli tires and I found a set or 4 Michelin $250 cheaper at Discount Tire also they charge for a flat repair which you must have an appointment I have never used Costco Tire and will never use them I will tell everyone that I think they are trying to make a quick buck from Loyal Costco Customers
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September 2023 by Saffa Z.
Rude costumer service. new to the area and asked a worker were the bathrooms where she was so rude a costumer came to help me. My kids were also playing and they got told to stop and they can't do that. Wow! The Costco in my area is so much more nice!
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August 2023 by Erick D.
The worst place to ever work at. Too many uncle Tom's and devils that works here. I'm glad I'm not here anymore, it's some good people though no lie. Truth be told manager here are carnal and wicked, full of misery with lost souls .
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June 2023 by Thuong Ho
Customer service here is horrible because this guy MONTE, please give him some manners and customer service class. Learn respect and talk to your customer nicely. The other guy, Tuan, very kind and helpful. Been at Costco for years, but never thought they would hire someone that is so rude. Sad.
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June 2023 by DeHorne S.
This review is for Costco Tire Center - As the 2/5 stars describe my experience ' Could've DEFINITELY Been Better'. If you want to do business with the Costco Tire Center, get ready to have thick skin.Plainly, the Costco tire center is a pain to work with. Costco has the best prices by far, but that's the only area where it has the advantage to most other tire shops around town. First, the tires that I needed weren't physically at the store, so I needed to order it at the counter or online to have them delivered to the costco tire center. Sure no problem (Sarcasm), as it's "only" going to cost me 3-5 days for them to send it to the tire center.I paid for it and got home to schedule my appointment on the website. To my surprise, their earliest appt would be a week and a half away. I ordered my tires on 6/11 and the EARLIEST spot was 6/23. Oh, that's another 10 days!!GIVE ME A BRAKE(BREAK) - I can't because I don't have tires. SMHFast forward - My appt time was at 3:30 pm. I get there at 3:27 pm and since there were a line of patrons, I didn't get to the front of the line until 3:39 pm. The staffer had the nerve and audacity to tell me " Don't worry, you're not late to your appointment". It took all my logic and strength to suppress my urge to lash out. DAMN RIGHT I wasn't late! If anything you just worked too damn slow and because of that, everyone was "LATE". Either way - The only good thing Costco Tire Center has going for them are prices. At Costco Tire Center, LONG GONE are the days where you go to a tire shop, pay, have them installed and leave all at once. If you care for that, go somewhere else, which is what I'll be doing next time.
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June 2023 by Lauri B.
I struggled with this review. I use Costco for planning big gatherings, paper goods, trash bags, wine, beer, cat litter (supposedly Texas stores now sell it), some clothing items and bulk over the counter medicines. I rarely get gasoline there due to the lines, I do not buy their pet food because I am very selective about what my pets eat and I do not use their body products because they are not cruelty free (the brands they carry test on animals - I have researched). I do not have a large family, so I do not need to buy in bulk very often. For what I need, Costco is great. I know there will be long lines, I prepare myself for the trek across the parking lot and I understand it is a longer time out of my day commitment to go into Costco than a regular store. All those things are my mental planning when I know I need to make a Costco visit. I guess I don't like the pressure sales when you start a new membership or when you renew. Even though it's once a year you have to go through it, that snarky attitude the member services team gives you really sticks in my mind. They honestly look at you like you're an idiot. They want you to buy the $120.00 membership verses the $60.00 one. They try to use their fancy lingo to tell you the savings are so much more than they truly are, especially for a small family like mine. You almost give up and say "forget it!" (like I did a couple years ago) and go with the $120.00 card. Stick to your guns! You are not an idiot. It's not worth the extra $60.00 because you truly do not get that "back", as they state, unless you are spending hundreds and hundreds of dollars. There are no additional perks to having the $120.00 card except for perks to Costco themselves. Do the math, people. You would be surprised how many people start a membership with the best intensions, then they find out they can't use Costco for everything they hoped/planned (variety can be limited on some products) and then that extra $60.00 is pocketed by Costco. You only benefit if you are buying super big quantities and getting your small percentage "back". I don't have anything against Costco, per say. I just wanted other people to know I have been in this situation and I do not like how they act as if that black $120.00 card so much better than the $60.00 white card. If I have missed something in my assessment, I can only apologize and blame my member services person for racking my brain so much with his pushiness that I totally tuned out the other possible "benefits". However, I doubt it. I worked in retail years ago when I was younger. We had goals to meet and those goals were getting people to sign up for credit cards and get a life insurance quote. I am almost postive the membership attendants gets some type of compensation if they get you to sign up for the $120.00 card verses the $60.00. That's why high pressure sales people do this; goals put in place by their superiors. This is why I quit retail. Hope this is helpful to anyone ancipating a membership or renewal.
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March 2023 by Chung Kang
I got my tires here because for some reason my mom likes to get them here. I prefer Discount Tire Co., but I thought I'd give them a try and got run flat tires. My experience was that I went to pick up my car yesterday on Feb 13, 2023, and on the way home, my Tire Indicator came on while entering the highway saying my Driver Front tire had 0 PSI! I made a U-Turn to go back, and as I did, I called them and the gentleman said to drive it 20 more miles and the indicator would go off, which I knew wasn't true because it was pulling left as I drove down the feeder road. I pulled into the bay and the gentleman checked it and filled it with nitrogen. I'm not sure what happened, and he didn't know either. I'm keeping an eye on it to see if it loses air for the time being. Not really a reassuring feeling thats for sure! Just my experience!
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February 2023 by Wesley S.
Very disappointed and poor service. I was there today for a specific item. The spot in the store was was out so I walked up front and waited over 30 mins to get someone to search in the system to find they had 140 in-stock. Walked to the back, with a manager to wait another 20-30 mins for them to come back out and say they found my item and could see them but they didn't have the time and/or they were not willing to get them because they were blocked. What kind of inventory system are they running in the back? I never thought I would here after waiting 45 mins running around the entire store to be told they can see my items I specifically came for but refused to get them for me. Now they expect me to go back tomorrow morning and hope they have time to get my items?! BE BETTER, COSTCO! Ridiculous.
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February 2023 by Kay
On December 16, 2022, I caught a flat tire on the freeway, already stressed out and overwhelmed. I went to Costco Tire Center to see if I could have the tire replaced after I gave the guy a description of which tire needed to be replaced; he asked for my phone number and told me he would call me when my car was ready. After sitting and waiting for over two hours pushing three, I finally went to the Tire Center counter to verify if my car was ready. The guy fumbled around, finally found my receipt, and said it was ready. When I looked at the paper, it had a time frame of 12:34 pm. I then asked why I had yet to hear back from anyone. Like they said about my tire, the guy could care less and even stated that he did not work on it, meaning it was not his problem. Because I was ill, I did not want to argue; however, when my friend and I were walking to my car, we could both see that the spare had not been changed. I was so upset I then asked the guy Anthony why no one replaced the tire, but he told me my car was ready. He then casually and nonchalantly said it was not him. So I headed back to Costco to speak with the guy who said the tire was not in stock. The customer service could have been better. I would not recommend anyone to go here to purchase tires. No one cared; they dropped the ball and still would not take any responsibility. I spent over three hours waiting unacceptable.
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January 2023 by Tee X.
This lady here seems to be the manager, threw my things around and never said sorry , she said I took two lines of checkout when I never , I wanted to check out separately because I went with a friend , and had my own card but this lady never wanted to me too and even shout at me. I hope you guys watch out for this lady. Rude customer service and even racist. I hope there will be better customer service.
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December 2022 by Alex P.
Recently went shopping at Costco and I'm quite impressed by their selection of Asian products! Even moreso than going to Hong Kong City mall (quite surprising to me) due to the cleanliness, organization, and deals here! I know Costco won't have everything like an Asian grocery would (duh) but big picture - the wholesale and amazing prices plus a few random surprises here and there made the experience . Asian food items: Loved seeing things like shiitake mushrooms, dried nori (seaweed), Pia cakes, dried Philippine mangos, Chinese sausages, moon cakes, boba packages, dried Pho ... like wow! I'm a huge fan of them expanding to be so inclusive! Beyond Asian foods, sales overall are AMAZING. pot pies, potstickers, cheeses (I've become addicted to their Jarlsburg and Brie), pomegranates, pea chips, pita chips, Cheez-it, egg rolls, freshly made pizzas, etc - all so much food at such great prices! Service: 5/5 - from my experience with the people serving pizzas, chicken hand bakes, to the food sample folks, all wonderful and kind. Cleanliness: 5/5
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November 2022 by Heather McCall
Great prices and value when we had a flat tire
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October 2022 by A. M.
Did the job, but frustratingly misleading with timeline (about 2 days = 5 days)... also 10% more expensive than Walmart on my particular set of tires.