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September 2024 by Amanda Bobzien
I just witnessed a customer ask nicely for a bag and the cashier rudely tell her “we out.” Then a gentleman who was restocking nearby asked “Are you out of bags?” The cashier said “Nope.” All while the customer was still there and could still hear. It’s a self check out place and she was just standing there fiddling with the stuff in her bag. She was rude, demeaning, and lazy for no reason at all. Very disrespectful, disappointing and unprofessional. Shame on her.
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August 2024 by Dave Booth
Double charged me because the machine reset. Clerks made me pay again despite having a charge from them on my account
Vendor refuses to answer the phone to resolve the issue.
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July 2024 by Jeremy Anderson
Sign says open till 9 PM. However the employees say they close by 845 PM so they can go home. They close early "at night" with a shrug.
I'd give a zero star if I could.
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May 2024 by Spencer Cristofoletti
Walked in with cash and wanted to buy a protein shake. Saw the self checkout didn’t take cash so I walked to the front counter to the associate. Someone else did the same thing. As there were two employees at two registers the other person went to the woman at the register and I went to the guy. I stand at the register staring at him with the shake placed on the counter waiting for him to ring it up. Not once did he look at me and instead stared at the ground then moved to look at something else on the other side of the counter. Then proceeded to walk away from the store. He avoided my eye contact and was constantly looking away didn’t say a word and just left. Infuriated I put the shake back in the fridge and walked away from the store after being blankly ignored. I am never coming to any of these shops again.
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January 2024 by Nobody Special
Paula and the other woman working today made my day. They were funny and good natured. Plus they were working the line fast -well that was until an older gentleman didn’t know how to tap his credit card. They assisted, and after the man held up the line he was rude to them. Come on people, these employees deal with enough stress already. Be kind. Thanks for the laugh today!!
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February 2023 by Sonia Mac
I went into two different stores at the Houston airport and asked for tissues. Both clerks ignored me.However at the CNBC Store, the clerk “Neal” said he didn’t have tissues but he had something better. They had wipes that wouldn’t be harsh or dry my nose. I normally don’t buy wipes at an airport. But I was so thankful for the outstanding customer service Neal provided I got two packs ?
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October 2022 by Steve Sauerwald
Many items have no price tag
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October 2022 by Chad Michael Lawson
Over priced commodities at an airport, pretty much par for the course
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April 2022 by 211Rose Lujan
I came into the store it was really busy and people still would refuse to wear a mask, the associates handled it very well in stating that there is still a federal mandate for wearing your mask in the airport. Despite some rude people the associates were still very helpful. I cannot imagine having to repeat to adults people everyday that there is still a mask mandate, bless their hearts.
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June 2021 by Thomas S.
Mrs and I were thirsty for a diet cola. There was a gift shop next to our gate and it sold Pepsi, but no Coca-Cola products. I paid $6.93 for two bottles of 16oz diet Pepsi which was acceptable airport pricing. Cashier was friendly and masked.
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January 2021 by Blair Banker
Got here 5:55am, 5 minutes until open. They were talking behind the counter taking their time. Opened the doors, but when we tried to walk in they said “NO. Give us a few minutes.” Finally ready at 6:08. Wouldn’t care if I wasn’t trying to grab some items before my flight. Long hair left in the magazine section too.
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October 2020 by Mario Valdez
Little lady behind counter argued with me about the sign that read 2 for $20 neck pillows that said paired with blanket or neck pillow. I read it as the pillow was included in purchase price. She said no when she said the total was $50. I told her then I just wanted the pillows but she kept wondering out loud why I didn't understand the sign. It didn't say with purchase of the latter. Because she was being so argumentative I didn't sign her void slip and walked out . She then proceeded to talk about me to the customers in line saying" they cant read". Poor customer service with an attitude.
