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January 2024 by Jordan Rudasill
"My experience here was beyond amazing! The service was exceptional, and the store itself was absolutely beautiful. I couldn't have asked for a better time. Highly recommended!"
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January 2024 by Na Ta
I went to the store with a small problem - lost a small screw in my handbag’s hardware. Shockingly, they refused to help me. I mean, it's just a tiny screw! I also tried contacting their online customer service, and while they were responsive initially, they stopped communicating once I provided all the details they asked for. This was my first and last purchase from them. It's disheartening when a brand doesn't support its own products, especially for something so minor.
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January 2024 by Jeraldine Martinez
I loved it and the staff was very friendly and professional.
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November 2023 by Jose Alfredo Hernandez
I bought a pair of CL few months ago and after a few wears they unstitched (remember they’re hand made) I went the store and spoke to Ivanna who was very helpful through the process they ended making an exchange for me and got me a new pair. Thank you Ivanna for your great service
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November 2023 by Christine Salvame
I meant to write this review sooner. Shoutout to Ivana for being the best sales rep for my indecisive self. She does whatever she can to help me out and I can't be anymore appreciative. Thank you!
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September 2023 by Reed Harding
I purchased a pair of low top sneakers from this location recently. Pretty impressed! Cool looking store. Staff was absolutely fantastic. Truly - shoutout to the entire staff: Beatriz, Dustin, and Allan. Thank you for a welcoming and wonderful experience. I look forward to purchasing more comfortable and fashionable shoes/items in the future!
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July 2023 by Ashley W.
Hands down this is my second home. They 95% of the time have my size or can ship right away. I never have to wait to be taken care of! Although, be prepared for a wait on weekends. I don't go on weekends. Associates don't treat you like commission. My stylist always calls me when they get something she thinks I might like or mails me samples of their latest products. Their selection, of course, is better than their Saks installation but I always check both stores. My only complaint is that they don't have a better way to get things repaired.
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June 2023 by Damon Allison
I visited here from out of town...as we went in the store no one associate greeted us and as i looked at a shoe for 5 minutes not 1 of the sales associates came to assist me. Mind you i had a $2400 shoe in my hand...i put the shoe back and my friends and i went to neiman marcus where the sales people were nice and attentive. I got the same shoe for the same price at a different store because of the service i would never go back there....the Miami store was way better
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April 2023 by Vanessa V.
My experience today was amazing! DJ and Grace were extremely welcoming, helpful, and overall assisted in a timely manner. DJ went out of his way to obtain my shoes in a short time period, while Grace provided me with sizing assistance. 10/10 recommend these lovely associates with any purchase. I will definitely be returning!
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February 2023 by Lena J
I called the store and the sales rep Fernanda was beyond awesome. she found my item, texted me a picture and put it on hold for me. I picked it up right away before they closed. She even helped me make my tik tok:) Some People don’t realize GOOD customer service makes the difference in if a purchase will be made.
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February 2023 by Munaf M.
DJ was a great help to me! I was buying shoes for my wedding. He brought out a couple of sizes for me to try on and answered all my questions. DJ knew a lot about the products and recommended shoes which would provide the best match with my suit. Overall great experience!
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January 2023 by Bunny H.
I feel so bad for not remembering our sales associate name, he was a tall gentleman, dressed very well his hair was combed back. He even wrote down some restaurants for us to try while here. He was very attentive to my selections and heels. He had great patience as I tried on to figure out, which heel was calling my name. The rest of the safe was kind and sat with us on our second trip the following day while we waited for shoes that had just arrived. 2 other staff members chatted with my hubby while I shopped. Both days the staff were amazing. You can tell they really enjoy their work and love these shoes. My husband has some health problems with his body (RA) and this leads to him needing shoes with a lot of comfort. We asked about a boot for him and they were honest that that boot would not be what's best for his feet with RA. We were told what might shoe's might work. I loved the honesty. After shopping here I will come back to this location while I'm traveling in Houston again. As a business owner I would hire these employees any day. Their happiness and honesty won a client for life and I know they will have many more. As for my shoes.... Love them, I'm so happy with my purchase
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January 2023 by Van L.
Went to Christian Louboutin for the first time and DJ was really helpful and patient! Made my experience a great one!
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December 2022 by Cecilia G.
First time walking into this location and I must say it was a wonderful experience thanks to DJ! My husband and I walked in to get sized and DJ was very informative, helpful and patient. We loved his attitude! I/we will definitely be back to see him!
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December 2022 by Gardner Family
Nice place very well guarded with a Security guard in the front and they only let a certain amount of people in at once. Got my first pair of heels here, they are so beautiful hopefully they'll last for years, they do seem very well made and have that authentic leather smell to them! Love the red soles? ?
