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February 2024 by Shauna
This location is janky. Every time I go to use their drive thru atm it is broken.
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December 2023 by Edwin Rodriguez
The workers and bankers are never available, they are rude, I do not recommend this branch at all, they make you want to close accounts with them. They give Chase a bad image.
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October 2023 by Monica Gomez
Byron McGhee was awesome! Not sure why all these reviews but I had a great experience!!
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August 2023 by Marva Hordge
You can't see anyone without an appointment.My time is limited and I need to speak with someone
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April 2023 by Dan Wolf
Customer service told me to bring a receipt to branch to help push through money order , came to bank and they told me there’s nothing they can do. Seems like there’s a lot of employees that are either ill informed or just don’t want to do their jobs. Now the customer suffers, go figure!
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March 2023 by The Real Mrs. Carter
I absolutely love the people that work at this branch. I move the old Branch Manager. She was rude and was never helpful. I also felt her team worked hard at trying to keep the customer coming back.So with out question hands down the are a 5 star team. The case she assistant manager or lead should be the branch manager she really cares and truly support her teller team memebers.
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March 2023 by Waseeq
Made me wait longer than the other customers who came after me, did not remove/reverse all the monthly fees.
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November 2022 by DT R
I was greeted up on entering and the customer service fellow was helpful at the window but if you need service from the workers at the desk - make an appointment ahead of time if you want to get something done quickly. Otherwise it'll be awhile
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October 2022 by Teresa Hoang
After reading all the negative reviews I guess they changed the GM because I've been to this branch a couple of times recently & I was greeted & helped quickly & professionally. Jennifer took her time to sit down with me to sort out some things with my accounts.
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September 2022 by Jing J.
Poor customer service. They declined my wire request when there were still 10 minutes before closing. A banker was just sitting there and not willing to help. As a business owner, I never treat my clients like this. I won't recommend this branch.
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August 2022 by Ali Molina
Don’t waste your time at this branch 3rd time in a row they always try not to help you useless always said they have nobody to help and is like 10 people working inside
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April 2022 by J M
Went in to close a family member's account after they passed away. The guy didn't even express any condolences. Everything was just "matter of fact".And by the way, when you have a family member pass away and Chase finds out, rather than freeze the account, they initiate a large transaction withdrawal and send out notices that the account is overdrawn.So while you're dealing with a death in your family you also have to worry that someone has stolen that family member's identity. And to top it off you can't even talk to Chase until you have a certificate of death, which takes a few weeks.Queue the announcer, "Chase. We really care about your family.... family's money."
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August 2021 by Alice Jo
Every time I come to this bank I get the worst customer service. There is never anyone to help and I’m told to come back another day. Suggestion…hire more bankers.
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November 2020 by Truong Phuong
Bad customer service. They let customers waiting for long time (more than half hour to 1 hr sometimes). The branch only has few familiar same bankers there that very slow on their feet and unwilling to help. Not above and beyond service that you'll see at other bank. I've been customer there for more than 10 years and each time it has problems when I come to this branch regardless of what I try to do. Save yourself a headache and frustration by being a customer somewhere else the first place or if you're stuck with chase like me, go to other branch right down the street. Much better and faster service. This branch and the employees/managers here do not care.
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September 2020 by James Howell
Bankers are very friendly.