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August 2024 by Indira Gutierrez Hidalgo
Miss Helen is the best person I have ever met in this country. Super friendly and more than anything, always very willing to help with whatever you need. I hope all the workers at this company are as helpful and kind as her. If I could give it 10 stars it would be super good but in reality there is no rating for the treatment he gave us when opening my husband's account. Congratulations
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August 2024 by albaro barrios
Bad service. Not even able to open a new account. No staff was qualified to open a basic checking account
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June 2024 by Farnaz Falahati
Ridiculous! The manager did not have anything to do and just walking around the bank but she refused to take care of my problem saying that she is busy at the moment. It has been the 3rd time that I am trying to get a help from someone in this location about the $700 that CHASE BANK STOLE FROM ME, as soon as they here about my problem they say they DO NOT HAVE TIME TO TAKE CARE OF MY ISSUE.
CHASE SUCKS!!!!!
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June 2024 by mani fard
Lead Associate Brandi Fobbs is so friendly and professional. Great job ??
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February 2024 by Niyaz Zamanov
Business banker Helen Ginn is awesome! Very professional !
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February 2024 by John Degenstein
Frequent ATM maintenance issues sometimes lasting for weeks. Poorly managed?
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December 2023 by Diego R.
This chase not only made it supper simple for me to open up a new banking account, but they also have one of the best bankers Mrs.Helen G . She not only made me feel at ease during my appointment but she also reassured me that she will help me out throughout this whole process. 10/10 would recommend.
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August 2023 by Jeffrey Share
They were very kind and helpful to usMuch better than the last time we were there
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October 2022 by Prince Riley
Hello Ms. Keller,My name is Prince Riley a customer at chase. I entered your location 10-27-22 around 230pm to make a cash deposit. Upon my completion of my transaction. I exited the branch leaving my debt card.Upon my realization of me leaving the branch I noticed I did not have my debt card with me. I then contacted employees at this location regarding this issue.Before even notifying as a valued chase customer with my First middle last name stated on the card. My debt card was destroyed without no notification from your employees. Which I believe isn’t proper communication with me because I am a chase customer.When asked why I was not contacted regarding the issue.Tra’Vion MorrisID E730770Stated she did not know I was not contacted. Which makes no sense to me. As well asChristina FloresF73341She received the card from another customer and destroyed It without proper notification. The card was not even at the location for no more than 30 mins.This is unacceptable that a staff operates in this manner. I understand the card can be replaced that is not the issue proper communication and courtesy was not taken at all. Highly unacceptable
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August 2022 by Marina
Sara and Humaira were very helpful to open my business account.Great service. Thank you
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March 2022 by Emiliano Lupi
If you do not have an account officer, I suggest contacting Sara Estrada. She moves from another branch, and I follow her. I feel like a VIP client when working with her. Everyone else I had an interaction on this location was very cordial. Thanks.
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February 2022 by Marina Shak
Sara and Humaira were very helpful to open my business account.Great service. Thank you
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December 2021 by Alexis Frank
Terrible branch. I saw BERNICE CASTANEDA about refunding a couple fees I had on my account totaling $15.00 and she said the "system" would not allow her to process the refund. I asked her to have her manager override it so she goes over to her manager and comes back saying it wouldn't let her process either. Manager didn't even come back with her to provide an explanation. Needless to say, I''ll be looking into closing my account and credit cards and moving my money elsewhere. I've been with Chase since 2006 and the customer service I rec'd today was awful. I wouldn't recommend anyone putting their money here or any other services for that matter. Rude employees that act like they're doing you a favor but actually do nothing for you.
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December 2021 by Ebi Mohamadi
One of the worst branches located in Houston.The employee was sitting on the ground and talking to me only giving me yes and no answers. They were extremely rude to me. I couldn't believe I was in a chase bank. The customer service was extremely horrible and ruined my entire day.My house is extremely close to this branch and I will never step in it again and I suggest you don't either!
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August 2021 by Selinyer Pineda
I made an appointment, I arrived earlier, I waited, and when I was sitting with my wife, two workers from this place looked at us badly and never helped us, so we left. I came with the intention of opening 4 accounts.
