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March 2024 by Ledianelys Reno
I found the place excellent. I was attended to by a very attentive banker, I'm not good with names but I think his name is Angel. It was a pleasure .
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March 2024 by Malika Henderson
I’ve given this branch multiple attempts. Every single time it’s been a disappointment. For starters the branch had issues with verifying identity so it flagged our business act as fraudulent, locking up thousands of dollars from a small local business for 3 months. I had to go to another branch to fix this nightmare. I’ve had multiple headaches with business banking with Chase so I constantly find the need to carve out time to fix their mistakes or get access to my funds. The branch manager, Kelly Thanh Hoang is rude, doesn’t make eye contact with me, skips me for other customers, and instantly tells me “we can’t do that” but when I go to another branch they do it no problem. The level of care is literally zero. Don’t waste your time coming here it’s been nothing but HEADACHES and disrespectful, uncaring management.
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March 2024 by Tori Chantal
Friendliest Chase Branch in the city ✨️
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July 2023 by Alejandra Martel
Thi Nguyen was very nice kind and helpful. This place is great the environment is very helpful.
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May 2023 by wulfrano camorlinga
All ATM on Bellaire blvd aren't working what is happening is impossible that are happening not sure but it is really bad
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January 2023 by Hoang Hac Nguyen Tran
Not good customer service. She deny to make print of one paper. So so bad!
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October 2022 by SHARMILA PATEL
Not good customer service They deny to make copy of one paper and lady standing on floor was making face to me .
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July 2022 by Sasha Shin
Bank had 1 banker who was not present when I went on a Thursday, and was apparently fully booked for the next week. How you gonna have a bank with no banker lol what. Tellers were very kind though.
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February 2022 by 旖丁
I want to give some positive praises to a young lady by the name of Lily who works at the front lobby. Upon entering the bank, I was kind of annoyed by the number of customers in front of me and how long I anticipate I will have to wait before being seen.However, I was quite surprised and impressed by how quickly I was actually seen because of the way Ms. Lily carried out here job. She was super efficient in directing customers in front of me to the appropriate stations and people as well as taking care of a couple tasks herself while answering questions people in line had. She was also highly cognizant of which customers came in first and took care of people in the order they came in despite some were in line and some were sitting.She did all of this with not only professionalism but with a pleasant courteous demeanor. Honestly, I was very impressed and felt the need to leave a positive review in hopes the branch manager will reward and encourage such behavior. I left feeling good about my banking experience because of Lily. Well done Lily?
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January 2022 by Emilyhll
Unbelievable.Seriously, Ive never seen such bad service.We had to make Multiple trips for deposits.
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December 2021 by Under God1776
This bank is useless. i wish my job was so easy. manager drives a red tesla so he probably gets paid very well but if you ask him for help to apply for a new credit card or debit card all he tells you is " use the mobile app ". like dude i came to the bank physically to get help in person not to be told to use the mobile app. I'm disappointed, will be transferring my money to another bank and closing all my chase accounts.
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October 2021 by Joel Ezan
I just had a wonderful experience at this branch.First of all, the guy in the lobby approached me to find out what my transaction was and pointed me in the right direction.Then Noa(I may be mispelling her name) took charge.This young lady had a positive and welcoming attitude. I just moved to this area and this branch will definitely be the one I visit if needed.
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June 2021 by J Constantin
I had a scheduled appointment at this location to meet with a banker. Upon arrival, I was greeted by a friendly employee at the door and my wait time to see the banker was less than a minute. The banker was polite and helpful. My situation was handled quickly and efficiently. All employees were wearing masks and were helpful.
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May 2021 by Vanessa Lino
The young, the teller was awesome. Chase customer service is very very good.
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April 2021 by Christina Garcia
Horrible customer service.
