Chase Bank in Bellaire is a prominent, semi-old school brick building located in the heart of Bellaire Chinatown, incorporating its Chinese name ("大通銀行"). It feels like a real bank, clean inside with a good amount of tellers and bankers for in-person appointments. The location is clutch, on the same side as Dun Huang Plaza, with parking that is never an issue. The branch offers helpful solutions for problems like lost debit cards or address changes. Customers report receiving a very welcome and attentive customer service, with staff described as friendly, helpful, and multi-lingual. They make customers feel welcome and valued, assisting with tasks like obtaining crisp new bills for holidays. However, some note that the office building can feel incredibly stuffy, and on occasion an ATM may be out of service. A few customers have also observed that some staff can be perceived as rude when interacting with clients who are on the phone. Many appreciate the convenient drive-thru ATM and find the line is never too long.
Good people and services. Cheri Chen is the best! ❤️❤️ They have a good guard too, thank you for keeping the bank safe.
September 2024
Excellent attention from all employees. Congratulations especially Miss Cheri Chen for her kindness and attention.
August 2024
I want to thank this Chase Bank in Bellarie. I lost my debit card and need to change my address because of the storm and the electricity problem. And they give me a solution for both problems. I really just want to thank Chase Bank 👌
