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June 2024 by Oscar Morales
Play charge $10 to cash from their own bank I find that absurd
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April 2024 by Jerry M
Waiting time in the drive through was horribly long today. There was no one at the window. Almost looked like they only had one person working the front and drive through window. Not acceptable.
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March 2024 by Michael Trevathan
This one in particular is really poorly managed. Every other Chase around Houston is diligent and quick to respond to requests; however, this one ALWAYS has an excuse to turn us away… save yourself the time and go to a different location.
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February 2024 by Cinthia Ramírez
They were very kind and helpful at this branch with me. Excellent customer service from Mr. Tony Herrera and other people at the branch!
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January 2024 by Jesus Garza
This branch closes too early for reasonable working class people to come in. They also haven’t had working ATMs in half a year and I know because I’ve been attempting to withdraw from this branch many monthly.
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December 2023 by Alex Feigelson
Do you enjoy non-functional ATMs? Loud illegal car meetups in dark parking lots? You’re in luck! This is the branch for you!
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November 2023 by Terry Bernard
What an awful chase. The card scanner didn’t work to get in the atm area. Went thru the drive thru. No option for the size of bills.
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July 2023 by P Wymes
Private client. Stopped by for notary. Was greeted with poor customer service and told to return in an hour. The representative acted like my request was a burden and not a perk of being a Chase Private Client. If you are a private client and looking for notary do not come to this location. Horrible customer service with attitude.
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July 2023 by Natalie Kawaja
SO TIRED OF ATM’s NOT WORKING!!!! ITS NOT JUST ONE BRANCH, ITS LITERALLY ALL OF THEM ALL THE TIME! DONE WITH CHASE MOVING ON TO CAP ONE!!! ✌?✌?✌?✌?
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June 2023 by Carlos Peña
Excellent
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June 2023 by Michael Chavez
Horrible customer service.
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May 2023 by Allan Lopez
This has to be the worst Chase in Houston without doubt. And I’m counting the one where that lady got robbed and shot because at least SHE was able to get her money out. I’ve never seen a bank with CONSTANT machine issues. You need money? Expect it to take 4x as long as it would at literally any other branch. I avoid coming here like the plague. I’d rather deal with the traffic on Shepherd and go to the one on 19th
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May 2023 by Keith R
Two drive-thru ATM lanes. Dispenses only $20s, only up to $800.
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March 2023 by bentley timberlake
As a long-time customer, I was shocked by the lack of customer service I received during my recent visit. When I entered the bank, I was met with a long wait time and no acknowledgment from the staff. When I finally reached the teller, they seemed annoyed by my presence and were incredibly dismissive of my requests. I attempted to ask a question about my account, but the teller was unable to provide any helpful information and seemed irritated by my inquiries.As someone who values good customer service, I was incredibly disappointed by my experience at Chase. It was clear that the staff members were more interested in rushing through their tasks than providing quality assistance to their customers. I left the bank feeling frustrated and disrespected.In the future, I will be taking my business elsewhere. There are plenty of other banks that prioritize their customers and provide the high level of service that I expect. I hope that Chase Bank can take steps to improve their customer service and create a more positive experience for their clients.
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February 2023 by Troy Moore
Second chase bank I set an appointment with to open a new account. Set the appointment two weeks out. I showed up on the day of the appointment and was told the lady that was going to set the account up Crystal was not there. Asked if anyone could help set up the account was told no. I was asked why nobody could of notified me of this and the teller just struggled me off like it was no big deal. I guess customers time doesn't mean anything to the people at this branch. They sure can send you an email reminder the day before you appointment, but cant let you know of a cancelation.
