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November 2023 by Cassandra Prince
Mr. Alvester Hill is Houston Cadillac’s greatest customer care agent. I have been working with him since I purchased my first vehicle from Houston Cadillac many years ago. He is very knowledgeable, friendly and caring. He explains what needs to be done to my vehicle and the reasoning in terms that I can understand. I trust Mr. Hill’s opinion when it comes to the repairs on my vehicle. He has never lead me wrong.As long as Mr. Hill is with Houston Cadillac, I will also.THANK YOU MR. HILL!!!
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November 2023 by Richard Losch
My experience with Central Houston Cadillac was great, from my sales person Tony McClelland and my finance guy Matt Hinton. Everything went very smoothly and I love my new Cadillac. It is my first time owning a Cadillac and I love it. I leased a CT5-V, it drives great. Thank you Central Houston Cadillac!
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October 2023 by Andrew K.
Just got my new vehicle back from its first service and wow. Not sure I've seen a new vehicle treated with such disrespect by a dealer before. Inside door sills of every door covered in dirty footprints. Why you need to stand on the door sills of the rear doors while changing the oil I still do not understand. Overall, an epic fail on the part of the dealership.UPDATE - Central Cadillac did contact me and came and got the vehicle a week later and did a full detail. Everything looks as it should now.
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October 2023 by Bryan credit
My Experience at Central Cadillac was great. The service i received from Kevin my rep was over the top Great! Nice clean wait room and lobby, professional and kind staff workers. With such a Great environment it makes a long wait time not so bad.
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October 2023 by Christina Morales
I have been a longtime customer of Central Cadillac. I’ve purchased many vehicles for me and my business.Following a car accident, I found myself in a dire situation where I was unable to commute back and forth to Austin, Texas, where I travel for work. Understanding the urgency of my predicament, I turned to Central Houston Cadillac in search of a viable solution. At that time, I had already preordered a Cadillac Lyric and eagerly awaited its arrival. My only requirement was a temporary vehicle to bridge the gap until my desired car became available.To my disappointment, instead of receiving honest advice or being informed about reasonable rental options, I was persuaded into a lease agreement for a car that I would have never chosen under normal circumstances. In an email exchange with the salesperson it is explicitly stated that the lease "really doesn't matter that much." This misleading information led me to believe that I could easily switch to the Cadillac Lyric once it arrived. However, upon receiving the Lyric, I discovered that an additional depreciation cost of over $11,000 had been included in the overall expenses of the new vehicle, without my prior knowledge or consent.I acknowledge my part in this situation and admit that I should have exercised better judgment. Despite being pressed for time and needing a quick solution, placing my trust in a car salesman without due diligence was a misstep. I expected transparency and honesty from a dealer I used to trust.This turn of events has left me driving a vehicle I never intended to possess, burdened by an unjustified financial liability that was slipped into my contract without proper disclosure from the beginning. The magnitude of this undisclosed cost is excessive and completely undermines the trust I had placed in Central Houston Cadillac.
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October 2023 by Carissa Boutwell
Bought a vehicle from Trent. Best sales person I have ever done business with. The process was easy and no hassling. I am not the easiest client to sell a vehicle to, but he got the job done and I was very happy camper after the process. The communication with him was excellent. I dealt with him and David, and couldn't be happier. Even months after doing business, saw me in the service department and came to say hello. Thank you Trent! I will be buying my next vehicle from you again!
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October 2023 by ERNEST TAYLOR
Thomas Green was a very professional, knowledgeable and hospitable to my family. Our 2023 Yukon Denali XL was clean and full for us to take it back to Tennessee. We are looking forward to purchasing another vehicle from Thomas and Central Houston Cadillac. I would highly recommend him if you want car professional to help you get a vehicle and service. He will go above and beyond your expectations.
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October 2023 by Edward V.
Dave Morrissey their sales manager is an ultimate swindler! Not only will he make you pay for a package you will not use,but when u tell him the 12% interest he found you(like he did a favor) is too high he says well that's the only way your getting a deal on the package you don't want. If he is their leader I feel bad for sales!
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October 2023 by Christina M.
I have been a long time customer of Central Cadillac.Following a car accident, I found myself in a dire situation where I was unable to commute back and forth to Austin, Texas, where I travel for work. Understanding the urgency of my predicament, I turned to Central Houston Cadillac in search of a viable solution. At that time, I had already preordered a Cadillac Lyric and eagerly awaited its arrival. My only requirement was a temporary vehicle to bridge the gap until my desired car became available.To my disappointment, instead of receiving honest advice or being informed about reasonable rental options, I was persuaded into a lease agreement for a car that I would have never chosen under normal circumstances. In an email exchange it is explicitly stated that the lease "really doesn't matter that much." This misleading information led me to believe that I could easily switch to the Cadillac Lyric once it arrived. However, upon receiving the Lyric, I discovered that an additional depreciation cost of over $11,000 had been included in the overall expenses of the new vehicle, without my prior knowledge or consent.This turn of events has left me driving a vehicle I never intended to possess, burdened by an unjustified financial liability that was slipped into my contract without proper disclosure from the beginning. The magnitude of this undisclosed cost is excessive and completely undermines the trust I had placed in Central Houston Cadillac.
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October 2023 by Carlos C.
When you buy a new car, you are getting not just the machine but a quality experience. Nothing can be further away from what Central Houston Cadillac offers. They're not only far from being at a minimum level of professionalism, but they will rip you off no matter how you try to approach your new vehicle purchase. From tactics of outrageous sales pressure and hiding your trade-in keys so you get stuck there, to topping it off with "Market Adjustment fees" to sale you the vehicle above MSRP. I have purchased 7 vehicles in my life and leased another 4, with a healthy track record on my 25 years tenor. Up until now, I don't know how I got fooled and robbed by these team of ethics lacking personnel. The sales rep and manager, along the finance people are incompetent not only not understanding their products, but adding further chaos to an already negatively explosive overall experience. The sales team composed by the sales rep and Sales Manager, work in-sync to manipulate the sale, fool you, and pressure you to unreasonable and unthinkable levels; you will have PTSD if you commit the sacrilege of visiting this horrendous place. I gain nothing but peace of mind, knowing this review can be read by people who are to be potentially taken advantage of, but this will prevent them from falling into their trap. Go purchase somewhere else, I beg you to walk away from this outrageous place.
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September 2023 by Tedra M.
Leased a 2022 CT4 for three years, paid cash for the entire lease term. It's been ongoing problem since. Paid 1028$ dollars for a windshield replacement in March 2023. The windshield had to be replaced a second time in May 2023, for a default . September 29, 2023, The windshield is cracked again for the third time . The front right tire split, it's currently being replaced after going back in forth with a service employee trying to hustle me to pay out of pocket when the car is under warranty with less than 5k miles The dealership service employee' s has a fraudulent illegal complicit enterprise going on at this dealership. A proper investigation is required to protect consumers immediately.. I feel unsafe in the car and their refusing to fix the defaultEd windshield that still under warranty without paying again
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September 2023 by Adilene Razo
Tony McClelland was amazing sales person helped threw my whole process. The financial person at the end was very dry and didn't really want to explain thing's kept having to ask questions. Overall Tony made the car experience great
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September 2023 by Jonathan Vega
If you ever go to Central Houston Cadillac for service ask for Kevin Amaya he is the best service consultant they have. He not only looks out for his company he looks out for you to. He is so awesome and if I ever need service on my Cadillac I will be asking for him.
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September 2023 by Jennifer
Just bought a car from TRENT!! The best sales person! Shoutout to both davids, amy, and the whole team they were all super helpful and patient with us! I would definitely recommend coming here!
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August 2023 by Sam Norris
I came in a week back and was in and out the door in under 2 hours with a new car. Go see Darren Robinson! Dude was super cool and had the car already ready and waiting for me when I arrived. He made the whole sale process easy. I’ve bought a handful of cars and this was by far the best experience I’ve ever had. Darren is the man!
