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September 2023 by M.A. Pendino
We recently moved to a new home. The only furniture we brought from our old home was the furniture the Castilian redesigned and upholstered for us 20 years ago. The pieces are still beautiful and timeless. They just built two new modern ottomans which we absolutely love. The Castilian’s craftsmanship and customer service continues to be of the highest quality. I wouldn’t go anywhere else.
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June 2022 by Terry C.
Very unprofessional and way too expensive. Did not like my couch ... no couch $1360 later. Do not pay upfront !!!!
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May 2022 by Thomas B.
We have for years taken many items to Castilian for upholstery work, however this last service has been a disaster. In addition to being reupholstered we needed the arms of our satie repaired. That was not done. We brought it back for repair which we were told would happen without additional coast. The satie sat in their shop for two months and was not repaired. We were told after calling that they repaired one arm but not the one we requested. I remember telling them to check both arm mechanisms to make sure they were OK. We were told to pick it up on Saturday but no one was there. After placing a call the lady told up that we were told they were not open on Saturday to come back Monday. In the past we recommended Castillian, but no more. Also will notify the BBB.
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February 2022 by Lucy L.
If I could give this place no stars, I would. Shoddy workmanship, horrific (lies, so many lies, never any callbacks, did I mention lies?) Customer service, and not receiving the merchandise I paid for. and all of this for over $2,000. You have been warned.
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September 2021 by Donna C.
We hired Castilian to redo two chairs, asking them to follow the same lines, keep the same shape, etc. The result was appalling. The hems were very uneven and much shorter than they were supposed to be. We had to have them redone three times, finally settling for somewhat improved but still very poorly done chairs. They refused to reimburse us at all for the aggravation and poor workmanship, despite the owner's agreeing that we were right and that the work was shoddy. Avoid this company!
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August 2021 by Connor Spell
I had a simple side chair reupholstered and refinished from Castilian Upholstery earlier in the year and now 4 months later the finish is peeling off. If that wasn’t enough the back panel was not attached properly when I picked it up. While they charge a fair price the quality is at a DIY level not a professional level. STAY AWAY!
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July 2021 by C
I had a simple side chair reupholstered and refinished from Castilian Upholstery earlier in the year and now 4 months later the finish is peeling off. If that wasn’t enough the back panel was not attached properly when I picked it up. While they charge a fair price the quality is at a DIY level not a professional level. STAY AWAY!
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January 2021 by Shay F
They were very nice and professional. I will definitely be using them in the near future.
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June 2020 by Nadia Ayala
I went to Castillian to get a whole chair set upholstery and they came back looking more amazing than when I first got them! The owner is very professional and always willing to work with you. The team was also very helpful. I definitely recommend and will be coming back again! (:
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April 2020 by Esther Hernandez
It was a pleasure working with Mona . Very knowledgeable my furniture looks great. Thank you. Will definitely go back.
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April 2019 by Cynthia W.
Great price & excellent quality work, responsiveness varies. Kinda mom & pop , type of business. But worth the savings if you aren't in a hurry & can tolerate casual, local , old school business practices
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April 2019 by Reinel Solano
Sam and his team do a beautiful work with quality materials and honesty in customer service. Out of sofa looks brand new even better than before. We are very happy.
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January 2017 by Nikki Contreras
Its hidden for a reason looks abanded and at that once somebody unlocked the door the hospitality was so rude and unprofessional and not welcoming we immediately stop the conversation cause we intruppted her lunch and had a full mouth of food & had grease and Cheetos on her fingers don't ever go there. So pathetic
