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January 2023 by Aidan S.
Matt and the team at Master Car Care are the best in the business. I will always take my vehicles here for a fair assessment and good work. Matt is particularly helpful, responsive, and straightforward.
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January 2023 by Eric R.
I'll begin with no I did not call them when my girlfriends car needed a repair they had addressed 3 months earlier - as we could not locate our receipt. She lives 2 hrs away. I took it to a local dealership. Once back in town i stopped in with the bad wheel hub and all our paperwork to which they reminded me several times if i had called in, their Nationwide coverage would have covered the repair. Feeling stupid, i walked out but read once in my car.... nope, it doesn't say anything about Nationwide coverage, and again i couldnt find it to read at the time i needed to get it fixed. And due to my lack of following directions neither gentlemen offered to help any further. I was not going to raise my voice or argue with them as they were quite sure their policy. I have been in this industry long enough to know various options available under these conditions. If they had ANY interest in helping a customer out, they could have sent the bad part back and gotten a credit from whomever they buy their parts through, let alone ask for a labor claim. Did not offer as I did not follow directions. This was a repair of $1234. Initially. Sad. Future repairs or neighbor requests for reliable automotive shops will not be sent here.
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December 2022 by Cory M.
always exceptional service. will let you know anything that needs addressed but never pressure you to do something. staff is great, always inc helpful!
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November 2022 by Kelly B.
Matthew with the collision center was very helpful and very honest with me this morning! I saw superficial scratches on the front bumper of my new car and he got me in for an estimate immediately. Matthew buffed out my issue and added a small amount of touch up paint complimentary. He advised to wait on any larger bumper repairs because the issues were cosmetic and very small. I appreciated his honesty because I am pretty ignorant about cars and was also upset. I will definitely return to this business when I need larger repairs or service!
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October 2022 by Leah B.
Great customer service! I live in the Heights area and have been taking my car here for five years. I'm always impressed with the service and integrity. Highly recommend.
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August 2022 by Shourjo D.
Have had a very good experience getting some regular vehicle maintenance done. They seem organized and I really appreciate the different ways they keep you apprised of the work and it's completion status.
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June 2022 by Morgan W.
Matthew was extremely helpful, truthful, and accommodating. I ended up paying less than quoted thanks to them being able to reuse a part they previously thought they'd have to replace. Pricing was reasonable and they were able to get my car in and out in the same day. Highly recommend!
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June 2022 by Cameron H.
had my ac "repaired" and it blew cold for a weekend and stopped working on Monday. I've brought my last vehicle here and same thing had to bring it back again because they didn't repair it properly.
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May 2022 by Rob G.
Took my wife's car there for brakes. We picked it up at lunch. They were fast, efficient, kept us updated via text messaging and were professional. I will bring my vehicles here for service. Thank you Master Car Care!
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April 2022 by Dane S.
We all want a car care service that is fair, profesional, trustworthy and dependable. You add friendly and patient to that list and you have Master Car Care. I have been coming to them for years with my cars and never been disappointed. Two thumbs up. Five Stars.
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April 2022 by Maricia S.
My car A/C has been broken for a couple years and I've decided to get it fixed. While searching for places, I came across Master Car Care on Yelp. I called and spoke with John F. and he told me to bring it in the next day. I dropped my car off at 8am and was able to pick it up at 3pm the SAME DAY. Master Car Care gave an inspection of my vehicle and sent me an estimate via email & text to approve or deny things that were wrong with my car. My car A/C is now fixed and if anything goes wrong, I can come back in a week or two to get it checked out again. Everything is affordable & John communicated with me every step of the way. Great service and I will be coming back in the future! Thank you!
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April 2022 by Kinza S.
I had my transmission engine complete teared, along with other parts being damaged. My car was less than 5K miles and I was scared of it being classified as total damage. Master Car Care Did an amazing job fixing up my car to where it almost looks brand new, provided beyond excellent customer service, stayed in contact with my insurance to give me the latest updates, and was very quick to respond with any questions I had! One of the best customer service I have ever experienced! Definitely would recommend to anyone!
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March 2022 by Carrion C.
I took my car in for maintenance and my service advisor Jose providing me with awesome customer service. I also received text messages about other issues that was needing attention once the 40 point inspection was completed. Once I approved the estimate charges for my car to be repair it was ready in a timely manner. Thank you Jose once again for the oustanding services you provided on my visit. Carrion C
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March 2022 by Laura R.
Daniel thank you so much for taking care of me and my car! Thank you for keeping me updated and answering my questions and concerns! My car drives amazing & looks amazing :) this was a collision repair
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February 2022 by Jeff B.
Always great service and quality work. I rarely take our vehicles anywhere else. Usually work is done the same day.
