-
June 2024 by Brian Henley
ATM have to be refilled, I understand. But waiting in line for at least 15 minutes for others in front of you to finish, but not letting anyone waiting behind you in the hot sun know you're about to shut down the ATM. I even asked can I go before they start since they had me waiting knowing I couldn't use the machine, he said no.
-
May 2024 by JD Cheramie
Fast, easy, friendly service!
-
April 2024 by Andrew Gill (LEVI86)
Better than other banks I’ve ever dealt with by far. Checking account has same features as savings accounts as in earning interest. Helpful advice on getting your checks cashed within 30 min or less, very personable staff.
-
March 2024 by LiANN Li
Thank you for not closing this one..........yet
-
March 2024 by Marbelys Diaz
Excellent service. Very grateful to the staff of this bank and Special to Maribel for her professionalism towards her work. I recommend her and of course 100% Capital One.
-
March 2024 by Jose Luis Perez
Very good attention from Miss Maribel, she speaks in Spanish and explains everything in great detail.
-
January 2024 by Grant Supp
Cash deposits are often unavailable at the ATM at this location. It's not apparent except a tiny banner across the top of the screen on the first ATM screen before you insert your card. If you insert your card right when you pull up, it's easy to miss this tiny message. I spent a bunch of time trying to make a cash deposit, only to have the ATM open and then immediately close the deposit slot, whirl for several minutes and then tell me there was something wrong with my cash and that it was returning it, except I hadn't inserted any cash at that point. Frustrating, but they were able to make the deposit through the drive through, although it took a while for a teller to answer when I pulled up and hit the call button.
-
November 2023 by Eric Erickson
I will never bank with capital one again. They closed my checking account for receiving zelle payments from a law enforcement business for work. Then After 10 years they canceled my credit cards with no missed payments for no reason. All within 2 weeks. Stay far away from capital one.
-
November 2023 by Carlos Santis R
Went to sort things out with the mindset of closing accounts. Sehjong at the counter was very polite, helpful, and professional it made me reconsider. He resolved my issue so I will keep my accounts there. Should have him train the reps at customer service call center and promotion.
-
November 2023 by LaCresha Banks
This is one of the slowest banks ever. You might as well apply and get a job there so you can do whatever is needed. Deposit… Withdrawals… Etc. It’ll be faster. ATM always broke. Neck and neck with McDonald’s ice cream machine.
-
November 2023 by alondra perez
sehjong is so nice and helpful i can’t rave enough about how helpful he was with a mistake i made with my account and he was able to clear things up with it as i was unable to myself
-
October 2023 by renyna church
There is nothing wrong with this location I am a senior citizen using a walker and I have never had one problem using my card to get into the secure bank in time I want to
-
September 2023 by Cynthia Guerra
Their Lobby ATM always has Crisp NEW $100's
-
September 2023 by Trendz By Tammy Black Hair Salon
If you ever have have to slightest problem never ever go to this location. The manager Demetrius will never try to help you. He is not friendly at all. He will proudly send you away with the same problem you came with smh. I had my physical license which was expired. I had already renewed it but the physical license had not come in yet. The cashier said if i had the renewal paper with me, she would be able to work with that. I was able to pull it up in my phone. By then the manager Demetrius had just strolled in. I knew he would not even try to resolve my issue. Mind you, i was only making a cash deposit. I know for a fact he could have done that. I once went to Kirby location to make a deposit and i forgot my physical license. The cashier recognized me and said I'll take care of it Ms Fleming. I have been banking with Capitol one for over 22 years. I have 3 business accounts, 2 personal accounts, business credit line of credit and personal credit card and a business credit card. I was horrified that the manager Demetrius would not allow me to make a cash deposit but just 2 months ago my account was hacked making many small charges back to back in Dallas. How was that allowed to happen but i cant make a cash deposit. Demetrius, your common sense is not common. Whatever happened to customer service. This is why this location is rated so poorly.
-
September 2023 by James Hurd
I went in today to open a checking and a savings account they had one teller and one person helping a customer it took every bit of 15 minutes before someone could help me, so when the young lady next i informed her that I would like to open a checking and a savings account. I let her know that I had a capital one credit card so ask me to open the app for the application when it need more information that was it. I went to a another branch they were so professional and willing to help me open my checking and savings account at this location. I think they need to work on they customer service at this branch