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January 2024 by Ebraheem abu khalid
Great location! Clean cars, and the gentleman at the reception is incredibly courteous and helpful. Renting is a breeze with their reliable staff. I’ve also used their trucks; while they’re good, not all of them have spotless interiors.
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August 2023 by Deborah Betancourt
I was all ready to rent a 16' truck. I spoke with someone at the store to make sure that the card I was using was accepted. They told me yes so I processed to make reservations to get a moving truck. We got dropped off, to then find out that my card and cash was not accepted. I was so mad. My husband, my self and our 7month old was stuck out. No way to get anywhere since our ride had left. Mind you it's 104+ heat outside. There was nothing they would do. So we called Uhaul and they accepted my card. Best thing I ever did, was to call them. We caught a uber up the street and got a truck from Uhaul. I will never ever recommend or rent from Budget ever again. Oh and may I add a few things it was much cheaper (especially the deposit) and way better customer service.Best thing I would tell anyone DONT RENT FROM HERE GO UP THE STREET TO UHUAL ON BELTWAY AND WESTHIEMER THEY WILL GET YOU IN A TRUCK AND MOVING YOUR THINGS ASAP!!!!
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April 2022 by Cece Honerkamp
Reserved a truck two weeks in advance. Received at least 4 emails about my truck rental. Called the day before to confirm rental. I show up to pick the truck up and there is no truck anywhere in Houston. Why was I told a truck would be ready? Why was I even able to reserve a truck in the first place? I ended up having to rent a truck from Uhaul -bless them because they were so nice and easy to work with. Apparently this is a common issue with Budget because the lady working was able to direct me to the nearest Uhaul locations. Fast forward to today, budget charged me a $75 cancellation fee because I didn’t cancel the truck rental. How is that my responsibility when Budget didn’t have a truck??? I did my part and showed up to get the truck and there is no truck to be found!!! Why wasn’t I notified that there was no truck and my reservation would be cancelled??? I’ll be calling in the morning to get my money back. To be continued…
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March 2022 by Alisha Hunter
Very very unprofessional. The manager himself gave me paperwork to sign and did not go over ANY of the excessive fees I was charged for my rental truck. I was mainly told the daily rate and to fill up the gas when it was returned. I was NOT told that there would be an extra $35 fee on top of not filling up the gas tank and I was specifically did NOT sign up for insurance coverage on my truck which is an EXTRA $35 fee on top of everything else. I was told that I signed the form for insurance and was NOT told this FROM THE MANAGER at the time of rental. The manager is very money hungry and k repeat DO NOT GO THERE!!! The absolute worst customer service of my life.
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February 2022 by TC Houston
Very nice and helpful. I was concerned the vehicle might not be there since it’s dependant on someone returning it. I called to confirm a day ahead a time and the man said he expected the vehicle to be returned on time, but would call if not so I’d know before I got there. Everything went off without a hitch plus warm and friendly service to start the day.Cargo van is in good condition with plenty of room
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June 2021 by Fahad Al-Sammarraie
I have been renting from this location for years now , I love to refer my friends and family there , Owners are very kind and willing to go above and beyond to meet your needs !!I would 100% recommend renting from them I have tried few others and they were awful.
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April 2021 by Mohammad Kazim
What is the point of reserving something a week in advance if nothing is available. Now have to drive 30 minutes out of the way to pick up a van. Adds an hour onto an already long move. Was called on the day of to let me know that nothing is available. Also said if I don't make a choice right away my reservation will be cancelled. What other choice do I have. Should have just gone with Uhaul
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June 2020 by A Hunter
They DESERVE ZERO STARS!!! DO NOT AND I WILL SAY AGAIN DO NOT RENT A BUDGET MOVING TRUCK FROM THIS LOCATION. THEY ARE LIARS AND WILL OVER CHARGE YOU A DIFFERENT PRICE THAN WHAT THEY SAY!I rented a truck for my move and was charged $121 for a rental. First you have to use your credit card for a $150 deposit. I was charged a $35 late fee when I called to inform them I was not going to make it by 6PM to return the truck due to traffic. The male I spoke with said he would charge me $10 or $15 for a late fee. I said ok. I check my credit card and I was charged a $35 late fee. I called to ask why my charges equal $121 and the male (who I believe was the exact same person) said he didn't know what I was talking about when I informed him what I was told the late fee was going to be. So I said that's fine I will never use your service again.Update: I got a phone call back from the male I spoke with and he said he spoke to whoever (he didn't say a name and I believe it was the same person I spoke with about the initial rate) said he is going to refund me half of the late fee because the person said he did tell me that price for the late fee. I told him thank you.I still will not use this company again. Clearly their communication is lack luster and as a customer I didn't appreciate his attitude when I kept my composure on the phone.
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June 2020 by Kaushlesh Biyani
Great experience! The owner is great and talked to me about the right size truck + insurance coverage based on my needs. I would definitely recommend. ??
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April 2020 by Andrew Curry
Our guys had a wonderful experience working with the Budget Team. As a moving company we use there trucks often. Rent-A-Mover in Houston. 5 star service
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December 2019 by vwsaiphone
Run don’t walk away from this place this Franchisee owner is awful we made a reservation three weeks ago for a truck calls minutes before to say the truck isn’t there we get there we ask him to Find us a truck he couldn’t even find one in the same city on our moving day !!!made life even harder !!! use U-Haul do not use budget this company needs to look into this franchise
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October 2019 by Akilah Hunter
They DESERVE ZERO STARS!!! DO NOT AND I WILL SAY AGAIN DO NOT RENT A BUDGET MOVING TRUCK FROM THIS LOCATION. THEY ARE LIARS AND WILL OVER CHARGE YOU A DIFFERENT PRICE THAN WHAT THEY SAY!
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June 2019 by Wernica Bos
After having read the reviews on here I was very worried about the truck I rented for my move to Amarillo. I contacted this office and they were extremely friendly and helpful. Both of the employees did all they could to make me feel at ease. On the day we rented the truck I was called early to say the truck I rented was ready and we could pick it up at any time. They were extremely friendly and helpful. I would recommend them and use them agian!
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April 2019 by BT H
I booked a moving truck well in advance. They called me 5 minutes before pickup was due to tell me they didn't have one. No apology. No solution offered.
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March 2019 by Matt Bishop
DO NOT BE FOOLED! Even if their pricing seems good, they most likely will NOT have your reserved vehicle there or on time. I booked a week in advance for a move, and they called as I was driving over and said they didn't have my truck and to give them 30 minutes to locate one. Then they called back and said they located a truck 45 minutes away but I'd have to go get it myself. So 90 minutes I'd have to waste out of my moving day. This happens CONSTANTLY with them. BEWARE!!!