-
August 2024 by Pricy Vargas
First time here. Cleaning was great! The only reason that I thought it was an inconvenience as a costumer is that workers weren’t able to take card payments because there was no one able to take it. I never carry cash and my phone died while I was there. I was able to turned on my phone and zelle the girl since that was the only option. I thought it was weird that she gave me another price. 20 dollars more. after I asked her why she was over charging me she kept stuttering and saying that it was the taxes. There’s no way a 54.99 bill has a 20 dollars tax fee. Eventually she changed it to the $60. I felt like they were trying to ripped me off but I hope it was a mistake. Other than that, the wash/ clean was fine.
-
August 2024 by Robert Joseph
wow, it's incredible how one of the best places I've ever known to detail my car has fallen. I understand any situation or process to reorganize your quality services and I hope that it happens. Because it's unfortunate, I've been a customer for several months and my car has never been as poorly washed as the last time.
-
August 2024 by Darwin Giron
I have also gone to this place several times. I have always been satisfied with their service, but my last time was totally disappointing.
I suppose the change of workers, the previous ones did a great job. Not to mention that the general manager put more pressure on them than necessary, they always made an effort to provide great service.
-
August 2024 by Sixto Munoz
Been at this location 3 times and the first and second times they did a great job but the third time they did a terrible job and left my vehicle dirty, cup holder was never even touched which is why I took my vehicle there in the first place to begin. They usually take 30 to 45 minutes but the last time I went to get my vehicle washed it took over two hours which I understand which she did mentioned that they were short staffed but my problem was that even though they took long it wasn’t cleaned like the first and second time and I always pay for the same package which is the Q tip. I’m honestly disappointed in the service I received and won’t ever come back to a place that blames the customer instead of taking responsibility for their actions.
-
August 2024 by Celeste Munoz
Update: The owner did respond to my review. Her response provided further justification to avoid conducting business at this location.
I am writing this review in hopes that it prevents someone from wasting their hard earned money and time like I did. Trust me when I say stay far away from this business. If you look at my pictures, you will understand why.
My husband and I brought our vehicles for the q tip service on Sunday, August 11, 2024. We got there at 1 pm and our vehicles were not ready til after 3 pm. An hour into waiting, the general manager sat down in a chair between myself and another customer and told us the business was short staffed and that her employees were hot. (Its August, in Houston, of course its going to be hot.) She proceeded to say they were tired, overworked, and overwhelmed due to her staff shortage so she had to turn away customers and close the entrance gate. That's the moment I ignored the red flag. The staff was not performing at their best. I regret not asking for our money back and leaving. At that point, the cars had already been washed. We were just waiting for the final touches.
We paid for quality service, and Im absolutely confident that none of the vehicles that were worked on between those 2 hours received it. This staff should be embarrassed at the service that was provided to their customers that day. We deserved better than what we received.
The interior of our vehicles was not cleaned properly and noticeably dirty. My console looked exactly the same way it did before it was "cleaned." My suv was the last one to be worked on, and I could tell these employees rushed through the process and put no pride into cleaning my vehicles interior. I noticed right away what an unprofessional job was done, but by that point, I was frustrated and just wanted to get out of there.
My husband did reach out to the general manager. She made an excuse to cover the fact that she failed her customers and her employees. She set them up for failure.
I just wanted the basics, and that falls under the q tip service. Apparently, at her location, the q tip service does not provide professional nor quality results. According to the general manager, the reason I received unsatisfactory results was because my vehicle needed a deep clean service and was not the result of her underperforming staff due to her overworking them. So, basicly, her customers need the deep clean service to have their vehicle vacuumed and console wiped down correctly. Honestly, I could've done a better job, but I didn't want to, and that's why I paid for someone else to do it for me. Clearly, they did a terrible job and need to be called out for it.
Take a look at my pictures. (For reference, these are only pictures from my vehicle and not my husbands.) The console looks like it was wiped down with a dirty cloth. My cup holder is still dirty. The seats still have bits of debris from not being vacuumed properly. Did they even vacuum my vehicle? Now, you decide if you still want to bring your business here.
Q tip service as posted on their website
Hand wash & dry with ultimate wash and wax soap
Wheels clean and tire shine
Complete interior wipe down w air (A/C vent, console, dashboard, doors, panels, and cupholder)
Complete interior vacuum
Windows clean in/out
Door jams clean
Exterior
The interior is thoroughly vacuumed, including seats, carpets, floor mats, and trunk.
Interior Cleaning, all interior surfaces such as dashboard, center console, door panels, and windows are cleaned using appropriate, non-greasy cleaning products.
-
June 2024 by Deryk Ruth
Great service at a fair price. Attention to every detail was amazing. Will be back!!
-
May 2024 by Genaro Guerra
Very Good
-
May 2024 by Christian Kibble
Absolutely incredible, will definitely be coming back here. I brought my work truck in after a crazy job, it was full of mud, dirt and dust and the care and attention that they provided was incredible. My truck looks brand new.
-
April 2024 by sam magambo
I recently took my baby to this establishment, and I must say, it was a fantastic experience!
The staff were friendly and attentive, making sure they understood exactly what I needed. The hand wash itself was thorough and meticulous, leaving my car looking brand new both inside and out.
What impressed me the most was their dedication to customer satisfaction. They took their time to ensure every detail was perfect, and it truly showed in the final result. I highly recommend this car wash service to anyone looking for exceptional quality and great customer care. I'll definitely be a returning customer!
-
April 2024 by Mengying Li
Highly recommend! The cleaning service was exceptional and the owner is very polite and professional. After a cross country road trip with a dog that sheds like crazy, they took great care of my car and it looks brand new! Very impressed and will be back.
-
April 2024 by ROB “ROBG75” G
First time coming here, will definitely be going back. Excellent service and reasonable prices!
-
April 2024 by Aneeq Rehan
I went to this place with my delivery truck which was filled with immense dirt. The cleaning service was exceptional and made it perfectly clean. The owner, Candy is also an extremely nice person who was very patient and made sure I was 100% satisfied
-
March 2024 by J.R. W
Could not find anybody to wash dually flatbed for a reasonable price. Mrs. Candy was very helpful and very pleasant. Great services.
-
March 2024 by Beto H.
I love this place! They cleaned up my bf car so nicely and they went in on the details. He left happy and the car smells good too
-
March 2024 by simon domfeh
Good job!