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September 2022 by Candace Wilson
These bank is by far the rudest ever! on top of that they are supposed to open at 9 am and literally watch you stand outside for minutes after 9am... I seriously recommend new management
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August 2022 by CANDACE SUMLER
These bank is by far the rudest ever! on top of that they are supposed to open at 9 am and literally watch you stand outside for minutes after 9am... I seriously recommend new management
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May 2022 by Wesley Demaree (Wes)
BBVA was great. Had a lot of problems with PNC though.
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May 2022 by Andrew Kim
Walked in three times asking to set up business checking account. Each time, I was asked to leave my name, email, and number for the manager to get back to me within 24 hours because "only the manager can approve a business checking account".They have never reached out to me once. No calls, no emails, nothing.Wasted weeks waiting on them.Don't waste your time here. You will not be a respected or valued customer here no matter how much business you've done with them in the past.
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April 2022 by Drew King
Walked in three times asking to set up business checking account. Each time, I was asked to leave my name, email, and number for the manager to get back to me within 24 hours because "only the manager can approve a business checking account".They have never reached out to me once. No calls, no emails, nothing.Wasted weeks waiting on them.Don't waste your time here. You will not be a respected or valued customer here no matter how much business you've done with them in the past.
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April 2022 by Vernon Henry
I was pulled over in the BBVA-PNC merger. BBVA was acceptable but I am very unimpressed with the PNC staff, software, and systems. The transfer from my BBVA accounts into PNC was a nightmare and I do not like going to this location. I am now in the process of moving my accounts to another bank.
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September 2020 by Ronnie Roberts
Location is great. Jose the banker, great service. I don't see why others felt negative. Everyone always gives great service from the time you walk into bank
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May 2020 by Brittany S.
I have a business bank account with BBVA for a business that I own. The Law Office of (my name). Had a check made out to (my name). Said they couldn't deposit it because it doesn't have "The Law Office" in front of my name. Had to talk to my banker at the Weslayan location and they said that was completely ridiculous. Weslayan location took care of my deposit right away. But Buffalo Speedway was closer to my house, which is why I went there in the first place. So I had to go out of my way to get the check deposited at the Weslayan location. Wasted lots of valuable time and it was a huge inconvenience. Such morons at this location.
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December 2019 by Kenneth Akiri
This location claimed to not large bills when I requested for a withdrawal after my identity was verified. They attempted to hand me large sum of money in very small denominations. Declined the transaction. This is not acceptable.
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February 2019 by Galvin Kennedy
I banked with BBVA Compass for voer 15 years and something bad happened over there in the last 4 years that made me close all of my accounts. They have tried to increase their profit by outsourcing the entire operation to computer algorithms that remove any personal customer service. Few examples:
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November 2018 by Brandi K.
I came in here to handle business with my account. Why oh why would you have 1 darn banker and then she is slow as all get out. Her last name is Castillo. How are you going to pass me up. Very unprofessional spot and very very slow. I would hate id it had something to do with my melanin. I left and went to the location on Richmond Ave and got 100 percent better service.
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September 2018 by Susan Hosseini Nasab
Do not go there! Do not apply any loan there! They run my credit and offered a loan, never gave me a deadline or due date to respond. while preparing my documents, they asked me to reaply because I past the 10 days period to respond. When I reaplied, ofcourse they run my credit again which decreased my score 30 point down again! Then they called me saying sorry we cant offer the same amount as the first time and they offered me almost 30% of what I was approved unitially.
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June 2018 by Mjlove2016
I'm using drive through today to make a deposit, kind of hurry so I use drive through for my convenience. Wait for almost 10', press the call button 3 times, no one show up. About to go to my other favorite location - Rice Village which is out of the way to get the service I deserve. Finally, the lady showed up, said “sorry†that she was busy with customers. I wonder, how many people working at that time. I have never waited that long unless there are people in front of me. I will go to my usual location and get greeted by my name.
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May 2018 by Veronica H.
I have gone to this location to use the drive thru ATM since they opened. Only twice has the ATM been out of service when I have tried to use it. One of those times I turned around and got in line to use the drive thru teller and it took a crazy long time. Longer than normal for a Saturday morning. Convenient to drive in and out of.
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August 2017 by Cindy Elen
I used to like this bank until I met their assistant manger with a nasty attitude problem Yvonne. I feel sorry for her employees
