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March 2024 by Ravenna Homes
I have been a client with Debi at Bassett in The Woodlands for almost ten years, both professional and personal needs. Working for a homebuilder in Houston, I deal with numerous vendors and Debi has given the best customer service I have ever received. Her attention to detail and true passion for her clients comes through with every meeting, phone call and text. With my profession, I have installed over ten model homes and worked with Debi each time and everything has been excellent. The quality of furniture meets our high-end luxury brand, I cannot express enough that you will NOT be disappointed when shopping at Bassett in The Woodlands and working with Debi!
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February 2024 by Joe McCleary
The experience started with Julie Kerkoff the Design Consultant spending time and patience in selecting not only the furniture but complimentary pieces to complete the look my wife wanted. I strongly recommend Julie for her sense of style and professional approach
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February 2024 by Debbie Hansen
Kudos to Debi Young at Bassett Furniture for assisting me in the selection of Hunter Douglas Roller Shades. I purchased the fabric roller shades with the Blackout liner option, which works independently from the fabric shade. It’s a great option, as I have several windows on the east side that receive sunlight until afternoon. The Blackout liner keeps the room cooler while providing privacy. There are many fabrics to choose from and its easy to get overwhelmed with all the choices, but Debi Young was awesome in guiding me through the selection process. The pics show the Hunter Douglas Roller Shades with the Blackout liner in the down and up positions.
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December 2023 by Diane Korb
Incredible customer service - helped us make selections and went above and beyond to correct an error on our order. So thankful for this fabulous sales team!
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October 2023 by Col Patrick J. Ferral USMC
Great service and assistance. Whitney, our sales person, and Nancy, the store manager, both helped us through every step from purchase to delivery. Thank you. Delivery guys, Miquel and Elmer, were fast and efficient. Great job. Great quality furniture, we love our purchase. ?
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April 2023 by Royette Hammond
Bought a modular sectional for $4500 in Jul 2021. I had to buy a piece of foam to put under the seat cushions within a year. Rarely used. Was never offered warranty.
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April 2023 by Leon Nutt
Great service with in stock chairs that we want and delivery with the week.
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March 2023 by Jason S
The moment you walk into this store, you know you stepped into a fine furniture store. The sales associates greeted you warmly, but did not feel like about to be attacked like some other larger chain stores. The quality of the furnishings Bassett offers is far above other places, yet they have both higher end furnishings and a “value” line. We lucked out with a solid maple bedroom set that was discounted floor model, beautiful furniture. Highly recommend to anyone looking for quality furnishings.
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September 2022 by Victoria Valentino
Ruben was great from the start. Super helpful and patient with us being indecisive. Got our couch delivered last weekend. Super happy with it.
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May 2022 by Mauricio Alvarez
My wife purchased a bedroom here and the customer service is beyond five stars. Thank you for taking great care of my wife. She adores all her new furnishings for our new home.
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April 2021 by Darris J.
I'm like eff everybody in there with the exception of Debi, she cool. Things were good on the first visit last week as my wife and I were perusing their floor inventory. The customer service wasn't awesome but on par with what you expect for any retailer. Debi was very helpful and patient as my wife hemmmmed and haaaaaaaaahed about things eventually ending with us leaving a quotation for several pieces. We contacted Debi and informed her we were moving forward with a purchase and I'd be in later in the week to pay. Today was that day to pay, I arrive a few minutes after they open. I hear the door bell ring to alert the sales floor there is a visitor. I wait a few moms for a greeting that never comes. I slowly make my way to the rear of the store where I hear voices and eventually people. There are 4 women to my right that are surround a laptop and Debi (who's back is turned to me) is chatting with another associate (who's wearing the same played out outfit he was in last week). The four woman look me up abs down and say nothing to me, nothing and then go back to chatting amongst themselves. I turn to the Debi who is still enthralled in conversation with her back to me and look directly into the eyes of the guy she is talking with, this mofo too just looks me up and down and refuses to even acknowledge my presence. After staring at him for about 10-15 seconds I finally ask "is that Debi there?" She turns around and greets me and I continue to be invisible to the other "people" in this business. Outside of Debi the apathy they showed me has solidified my not ever patronizing this location again and I will do my absolute best to encourage other black and brown person I know not to shop there (unless they are working with Debi) in the future.
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March 2020 by Gene Peterpaul
They certainly have the couch your looking for no doubt very unique furniture store
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February 2020 by Charles Brehm
Beautiful store, many custom options!
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January 2020 by Nicole Tate
Very please with the whole experience of shopping with Julie K. at Bassett. She was so helpful as we walked the showroom, and very knowledge as we asked questions. During the final selection process Julie made sure everything was just perfect for us. We are so pleased to have worked with her and will be returning again!
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November 2019 by Alex Navarro
Awesome service friendly staff made our experience smooth, easy and fast. They are knowledgeable and helpful