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August 2024 by Carlos Soto
Myleny Gonzales is the best. She helped me solve my problem in 2 minutes and it was after 4:00 pm.... I had already had 3 weeks with 2 cards that they had sent me and I needed to activate she helped me...by phone customer service never they could help me...
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July 2024 by N R
0 stars.
Needed to take Power of attorney and teller stated needed to bring in bank account holder.. who is in the hospital. She said sorry.
Then went back because another BOA manager stated should go back to talk to manager.
Went back and asked for manager and its as if all representatives just disappeared. After 20 minutes left.
Also then appointments seem to be Blocked out for weeks! Terrible service
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May 2024 by Brenda Delgado
Yvonne was wonderful at helping me make a cash deposit!
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March 2024 by Darrel Miguez
What has happened to this bank? Been a customer 25 years & appalled at the deterioration of the level of service. I went in the Lobby to add a another signer to a Ckg. Acct., they told me it would be an HOUR wait!...said they had 2 people waiting ahead of me. Time to change banks!
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February 2024 by Michael Mar
Long wait times, always short staff. I avoid this location when at all possible. It's actually faster for me to drive to another location even though this one is literally down the street.
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October 2023 by Rey G
Zero Stars. Potential customer. I visited this location: 9006 W Sam Houston Pkwy N Houston, TX 77064. This bank was unhelpful and unwelcoming as they require you to wait in a lobby for an associate for an unpredictable amount of time. Small lobby from the clients perspective. Not the experience I was hoping for. They should create a more inviting atmosphere, hire additional bankers, and/or work on reducing the time it takes to get tasks completed. ATM’s are nice, but the client experience comes first. I will look elsewhere for my business needs.
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August 2023 by The Eric
Convenient & helpful.
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August 2023 by Guadalupe Victoria
I really liked coming to this bank everything would go quick until I came today and was in line I got out to get something from my car and the lady with long hair closed the door and ignored me and wouldn't let me back in just because it was 4 when I was already inside
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August 2023 by Ingrid De Hernandez
Without a doubt one of the worst banks in terms of customer service, only one open box and many people, the staff is very unprofessional, there are always long lines and very bad customer service, they are very racist for not having representatives who speak Spanish
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August 2023 by Al Medina
Just takes too long to take of bank business.
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July 2023 by EJ
I took my sister to this branch today because her credit card account was flagged and we needed the help from a bank associate. It was short staffed today, but Prerna went out of her way to help us, while still helping the customers that kept coming in. She was very friendly, super professional, and she managed the situation very well. Job well done!!!
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May 2023 by samuel giron
If 0 stars was an option that’s what I would have chose. Seems to be that there’s only one teller working daily. So waiting times are 25min plus it seems.
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May 2023 by Nick Delaney
Whats the point of having 4 teller stations if only 1 teller ever works?
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April 2023 by Viri Chavez
I needed a letter notarized to be able to register my daughter to go to school (address affidavit) I had gone in with my mom on a Wednesday and explained what I needed done, the woman attending, told me I actually needed an appointment; so she scheduled me for the following day. I walk in for my appointment and I am now told they are unable to notarize the letter since I am the only one with a BOFA account and since my mom does not have a BoFA account they cant help me. At this point im furious. why? well they made me waste my time when this could have been informed to me the day of my appt being scheduled; I could have scheduled elsewhere. The lady that scheduled me only asked If I had a bofa account even though I explained what I needed she never informed me otherwise. I needed this letter to register my daughter into school and it was the last day to do this. so now im rushing trying to find somewhere else to go. I also bank with chase and I have gotten this letter notorized with my mom before for another child of mine.(she does not bank with chase either) I should have just gone with chase since I never have issues with them. I only bank with BOFA since my husband added me to his account.
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March 2023 by Caleb Chang
Wished I could give Bank of America zero stars. Since the pandemic, they’ve closed at 4 pm. Now that everything is back to normal they’re still closing at 4 pm.
