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April 2024 by Paola Faria
Terrible costumer service, from the manager to the front desk, I had to make a line of more than 15 people, and there was only one representative on the cashier, the manager was just seating down, on his computer, and he never help to make the line faster, a costumer tried to tell him to help it get it quicker but he refused the whole time. Do not come to this facility.
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April 2024 by Rob G
Terrible service, they only have one teller with 5 cash registers, only one person spends more than an hour trying to talk to someone, it is truly a terrible service that this bank offers.
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March 2024 by Ashton
Every time I go to this particular Bank Of America…I have a great experience. It doesn’t take much time to be seen. I’ve met 4 different managers that work there, 3 female and 1 male and all are excellent at what they do.
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March 2024 by Victor Serrano
Wendy is super friendly, very attentive, excellent service, I am very happy with how she treated me. Recommended ask for Wendy ❤️
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March 2024 by Cesar Herrera
Anabele gave really great service and gave me and my boyfriend all the tips we needed
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March 2024 by Freydi Dayan Mairena Flores
Excellent service I was able to open an account with my partner and we were treated in the best way Anabel 10/10
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March 2024 by Mj
Bad customer service.I made and apt at 3pm to cancel savings acct. It was 330 pm and no one ever came to see me. I just decided to call the customer service line when I was sitting there waiting and I was able to cancel.Don't bother setting up and apt is a waste of time.
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February 2024 by Juan C Martínez
Excellent service. The attention of the manager and the rest of the salespeople is very good. They are friendly and always try to help you at the moment.
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February 2024 by Pablo Fernandez
Great and fast service. Thank you Norma Martínez for your work.
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February 2024 by Ellisia Thomas
Their ATM machines are TRASH! They only accept ironed-flat dollar bills
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January 2024 by Colby Davenport
The people at Bank of America were super friendly, and we got our service really quickly. Edna Moore, the Assistant Vice President and Financial Center Manager, was awesome and helped us out nicely. Our issue got sorted pretty fast. Overall, it's a really nice place with speedy staff.
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January 2024 by Sandra Carrizales
I tried to open an account a few months back and was unable to because I didn't have an appointment so they turned me away. Now, I made an appointment and get there on time and they made me wait for them to take care of someone that did not have appointment and had been waiting there before me. Make it make sense, please. After 30 minutes I was seen, and Anabel was very apologetic. She provided great customer service.
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November 2023 by Ibrahim Abdelkawy
I recently had the pleasure of visiting the Bank of America branch located at 2223 Gessner Rd, Houston, TX 77080, and I am delighted to share my outstanding experience. I would like to express my gratitude to the exceptional individuals who made my visit memorable.I would like to extend my heartfelt thanks to Ms. Edna Moore, the manager at this Bank of America branch. Ms. Moore consistently goes above and beyond to provide exceptional service. Her friendly and welcoming demeanor, coupled with her professionalism, has created a positive and comfortable atmosphere for customers. No matter the situation, Ms. Moore handles it with ease and grace, making every visit a pleasure.I would also like to commend Ms. Anabel Garin for her professionalism and patience. Ms. Garin consistently demonstrates a high level of customer service by explaining details and being friendly throughout the process. Her dedication to ensuring customers feel valued is truly commendable.Overall, the staff at this Bank of America branch, under the leadership of Ms. Edna Moore, has created a customer-centric environment that is both efficient and enjoyable. Their commitment to excellence is evident, and I am grateful for the outstanding service they consistently provide.In conclusion, my experience at the Bank of America branch on Gessner Rd was exceptional. The dedication, efficiency, and professionalism of the staff have left a lasting positive impression. I highly recommend this location to anyone in need of their services. Thank you to the outstanding team at Bank of America for their exceptional work!
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November 2023 by Mike Wilkins
Sat there for 30 min to get something notarized. Even after the lobby emptied I still waited and finally left with them saying I should make an appoint to get something notarized next time.
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September 2023 by Jhonathan Ruiz
Excellent service from the Manager and financial advice... Very friendly in their attention and quick response! Grateful for your attention!
